The restaurants ambiance was nice however the place smelled too much of mold and it was hard to enjoy the meal while enduring it. The service however was amazing the staff was very friendly and attentive.
Great place to try but to be honest, the food was not worth what we paid. However the service and atmosphere were wonderful. Also apparently if you try to send something back that you don't like, they make the server pay for it. so we didn't send anything back and just gave constructive criticism to the chef. Unfortunately he did not do anything but I do recommend for the experience at least once.
Tuvimos una cena muy agradable celebrando nuestros aniversarios en Familia, nuestro mesero siempre atento a los detalles y con las mejores recomendaciones, esté lugar es una visita en Playa del Carmen.
Decent food, great atmosphere, incredibly expensive for what it is.
We come here once every year when we are on vacation in Playa. Best dining experience ever and would highly recommend it to everyone and anyone!!!!!!
We live in Playa and have been to Alux at least 5 times and always bring our visiting family and guests because it is such a unique experience. The cave and decor are unforgettable. The service is wonderful. My husband's steak was excellant, the second time he orders the same thing... The lobster bisque is very good, but could maybe have a bit more salt or some thing to spice it up. It's very rich and can easily be shared. I love the portobellos as an appy and on the side of the surf and turf. I had the lamb this time and it was very good, but due to the bones, I had to pick it up to get the meat off, maybe not your desired honeymoon eating look. We would really like some real quality bread, because the white dinner rolls are just not the level of the rest of the restaurant. The wine cellar is really special and the wines are pricey. They will push the more expensive wines but know they have some that are good and more affordable. Alux does a wonderful job with the Birthday cake and firework candle. This is a great restaurant for a special romantic meal and/or can accomodate a large 'wedding' or other celebration group as well.
Wow what a fantastic place! Very nice incredible atmosphere. Great service. Food was terrific! Would highly recommend coming here for dinner
El lugar es realmente sorprendente, los alimentos son un deleite y el servicio bastante bueno.
Restaurante Alux superó mis expectativas
Fabulous place, very cool atmosphere and so fun to explore. The service was amazing and it was really fun. The food was just ok, I had steak and it was a little fatty. Other menu items may be better. But it is worth an expensive date night because of how awesome it is.
Absolutely great service! The staff was amazing and so very attentive. The chef even came out and greeted all the guests of the evening, a small step goes a long way.
It’s a very unique experience that you should try. Food was fine. Not outstanding, not terrible. But nothing to write home about. However eating in a cenote is a once in a lifetime experience that I’m unsure you can try many other places. Service was okay. It was pretty empty when we got there (first table), and only had about 10 out of 30-40 tables filled when we finished. The unfortunate part came with our bill and tip. You’re asked by your server if you thought the service was “good” (15%) or “excellent” (20%). And the bill reflects your total amount and these two suggestions on how you should/could tip. We did feel the servers have a more difficult job at this restaurant, likely having to climb stairs up and down to get our food, so 20% was deserved. And we mentioned to Diego that it was Excellent. However, when he brought the credit card receipt for me to sign (removing the line item invoice that was there beforehand showing the possible tip amounts), I caught that he had added more to the bill than what had come over 5 minutes beforehand. He had added an additional tip amount to my charge, hoping I wouldn’t notice. When I caught it, he stumbled with a few different excuses. We told him we’d go to the front with him to figure it out. And that worried him as he tried suggesting we explore more of the cenote. He then followed us in and without other workers seeing, he tried slipping us in cash the additional amount he had added to our bill which really showed his excuses were not truthful (the system automatically adds that amount, the system rounds up, the woman who rings up the bill adds that as her tip). We made him fix it on our receipt which I’m certain was a little embarrassing for him.
Just be forewarned on this practice as I’m sure it’s not the first time they’ve tried sliding in an extra tip.
Hello Mr. Rob, First of all, from ALUX restaurant we want to offer you an apology for this situation. We want to thank you for your visit and for letting us know what happened the night you were here. We are going to be very aware of this kind of situations. We hope you can give ALUX Restaurant another chance to visit us and change your experience.
The experience was unlike any other! Truly amazing culinary experience!
One of my favorites in Playa Del Carmen. Great food, amazing ambience and stellar service. Check out their wine selection in La Cava, it's unforgettable!
This is a must if you visit Playa Del Carmen. If you're a wine drinker ask the server to show you the cellar. Exquisite bottle options at decent prices. The food and service were both excellent. Dinner and wine in a cave, yes please!
Although the setting was unique and quite pretty, we did not enjoy our meals at all and found the prices to be very very expensive. I would recommend going here for a drink only, but to be honest, I would skip it and go to El Fogon for dinner. Although much more casual, the atmosphere is great, the food is amazing. El Fogon is a much much better experience (you won’t feel sick when receiving the bill) and you will be satisfied with the food. We went elsewhere for dessert after Alux because our meals were inedible and we were still hungry when we left.
We’ve been serval times and enjoy be food. But did not enjoy the new menu this time.
Lugar de excelencia, muy rica comida y magnifica atención.
El lugar es una maravilla que no deja de asombrar desde la entrada hasta que te vas.
Sin lugar a dudas no puede faltar en un viaje!!
Los precios si bien no son tan accesibles vale cada centavo. Fuimos dos y comimos por u$s160
Joel, our waiter was amazing! Super helpful, very nice and very attentive. Loved the whole experience. Atmosphere and service was 10 plus!
Alux is one of the best dining experiences ever. We were there last year and it will be on our list every time we come to Cancun. 38 miles away in play del Carmen, it is well worth the drive.
Jose was fantastic on the tables. The service is always top notch, and the food amazing. I’m always surprised when I see availability for tables the same day or just. Day or two out.
The setting is unforgettable. Beautiful lights and running water adorn the caverns. Well worth walking around before or after your meal and enjoying the sights.
Love this place and their staff!
The service and food was outstanding
Todo muy bien, el servicio excelente. Lo único es qué pedí un platillo con tuétano y escamoles y resulta que me dijeron que no manejan tortillas, como sirven tuétano sin tortillas resulta absurdo
food and service was great. ambience was a great experience and waiters are all your service and very knowledgeable, great wine recommendation!
Ambience was good. Food was okay. Service was extremely subpar. After asking for the dessert menu, we waited 15 minutes to get it. After recieving the menu, it took another 20 minutes for him ask for our order. At that point we just asked for the bill, where it took another 15 minutes to pay. The restaurant was not busy and there was no excuse for the poor service. After paying in cash, the Waiter automatically subtracted an over 20% tip for himself. There is no mandatory tip (waiter told us it was recommended). We had to ask for our money back. I have never been to a restaurant where a waiter has taken a tip for himself in cash. Poor and inattentive service ruined the meal.
The service was superb and only surpassed by the unique nature of the facility. The food was very good as well; after all it is a restaurant.
Excelente atención del personal, platos excelentes en cuanto a calidad.
El lugar inigualable
La atención de Andrés nuestro mesero fue fenomenal, todo salió perfecto
The setting is very unique. However, it was incredibly stuffy (humid and hot). They need some sort of table lighting so you can read the menu. The prices were fairly high (dinner for 4 with one bottle of wine was $470 USD). Cool experience but very overpriced for the food quality.
Mother’s Day Dinner
It was truly an amazing experience. We are grateful that the waiter told us that there was more to see to the restaurant where the cave goes father and there are provate dining areas. If we wouldnt have been informed, we would not have known that the restaurant had more to see. I was celebrating my birthday. The waiter brought me a desert with a sparking candle after our meal. That made it very special. Thank you! We were allowed to take a look inside the wine cellar. So interesting! This was such a great dining memory. We loved the restaurant and the staff. It is a hidden gem!
El lugar está bellísimo, el anfitrión muy bien, la comida es muy buena solo que el servicio es muy lento. Nuestra reservación fue a las 830 PM y la comida se nos había mencionado que a más tardar en media hora quedaba, y nos la sirvieron a las 10:05 PM . Excelente el ambiente del lugar pero si el servicio era lento . Y las personas de la mera entrada (creo que eran Valet Parking) estábamos en la pura entrada y solo estaban atentos a sus celulares eras tres señores y hasta que les echamos un grito nomás nos hicieron con una seña que más adelantes nos estacionarmos (o así entendimos) porque no hablaron ni nos vieron solo veían a sus teléfonos
It was my birthday and everything was super yum
The best restaurant we ate at during our trip to Mexico
Dining at Alux was a wonderful experience. The ambience as you walk in immediately sets the mood of knowing you are in for a great evening. The service was excellent as was the food. We will definitely return and can recommend this unique experience.
The food at Alux was wonderful. The service was amazing. Jose was the best! What an amazing place. This is one you have to experience if you’re in Playa Del Carmen. You won’t find another restaurant like it!
Muy lind el lugar, la comida deliciosa, ir con ropa comoda hace mucho calor...
We went for my birthday. We had the pleasure of having Adair as our waiter. He was a pleasure. Polite. Knowledgeable. He took us into the wine cellar and was knew so much about all the wines and helped us make a selection. The food was amazing. The atmosphere is pleasant with a dj. After dinner Adair suggested we walk through the cave and see how big it is. Definitely worth the stroll. So many different “rooms”.
Excelente atención por parte del personal, en especial de Hiram, muy atento en todo momento, dando buenas recomendaciones y siempre atento, excelente lugar, comida deliciosa! 100% recomendable!
Prices are high as in London in a decent restaurant. Food was very plane and average size portion. The price you paying is for the place which is really nicely laid out.