Benihana - Burlingame, CA

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1. EM

   EleniM

   San Francisco

   3 Bewertungen

   VIP
   5.0

   3 Bewertungen

   Besucht am 25. Mai 2022

   overall5food4service4ambience4

   Kindergarten graduation

   Benihana - Burlingame, CAGeantwortet: 27. Mai 2022

   Dear EleniM Thank you for celebrating your special occasion with the Benihana team!

   Report
2. OT

   OpenTable Diner

   San Francisco

   1 Bewertung

   2.0

   1 Bewertung

   Besucht am 19. August 2021

   overall2food3service1ambience3

   College farewell dinner

   Benihana - Burlingame, CAGeantwortet: 20. August 2021

   Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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3. J

   Jardino

   Raum New York

   1 Bewertung

   5.0

   1 Bewertung

   Besucht am 25. Dezember 2016

   overall5food5service5ambience4

   Es war eine außergewöhnlich interessante Erfahrung, sich hier kulinarisch verwöhnen zu lassen. Das Essen war vorzüglich, das ganze Drumherum garantiert Kurzweiligkeit. Zudem kommt man während der fast zwei Stunden mit den anderen Gästen am Tisch gut ins Gespräch. Der Showeffekt macht das zu einem Erlebnis, die Qualität der Speisen ist hoch, der Service hervorragend und unaufdringlich.

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4. AG

   AmaalG

   San Francisco

   1 Bewertung

   5.0

   1 Bewertung

   Vor 6 Tagen besucht

   overall5food4service4ambience5

   Always so much fun! The filet mignon and shrimp were delicious. Had some nice birthday celebrants at our table.

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5. MC

   MarjorieC

   San Francisco

   1 Bewertung

   5.0

   1 Bewertung

   Vor 7 Tagen besucht

   overall5food5service5ambience5

   We love coming here for every family occasion. We love the food, service is almost always excellent. Sometimes the wait is too long even with a reservation. But this time, we came 30 minutes early and we got seated within 10 minutes. Other times the wait for a table is long, and the wait until our chef arrives to our table is longer. We regretted coming here for lunch break because of the long wait.

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6. G

   Grace

   San Francisco

   17 Bewertungen

   5.0

   17 Bewertungen

   Vor 7 Tagen besucht

   overall5food4service5ambience5

   Always a huge hit. The hibachi chef was enthusiastic and skillful at making a delicious meal , while being friendly and generous with portions

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7. LC

   LynnC

   Chicago

   1 Bewertung

   5.0

   1 Bewertung

   Vor 7 Tagen besucht

   overall5food5service5ambience5

   Rueben our chef is outstanding. Very entertaining and accommodating. Shannon our server is efficient. The photos are the very end is a very nice touch!

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8. K

   Kat0603

   1 Bewertung

   5.0

   1 Bewertung

   Besucht am 19. Juni 2022

   overall5food5service5ambience5

   Needs more wider tables and solitary tables for people dining 3 or less

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9. e

   emmaj

   San Francisco

   1 Bewertung

   4.0

   1 Bewertung

   Besucht am 19. Juni 2022

   overall4food4service4ambience4

   It is more about the experience than the food. It is so nice to sit with family/friends and talk while watching someone cook your food. I will say check your vent above your head before you get started because ours was leaking oil on our grill and plates before the chief came out to even start cooking and had to be cleaned. When your paying it may seem like a lot but your paying not just for the meal you pick but also the soup, salad, veggies, and rice that comes with it so it is worth it to me. Overall a good time!

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10. R

    Rumbero

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 19. Juni 2022

    overall5food5service5ambience5

    Is great place , prices when up by 30%. Table was ready as soon I arrived . Service always excellent.

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11. u

    unhappy

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 18. Juni 2022

    overall1food2service1ambience3

    The customer service at this Burlingame location is AWFUL!!! The hostess checking in guests was awful! She needs to take a course in customer service or get another job. I went to check in my party for the rsvp we had and she said "Let me know when entire party is here." Me: "Ok, 2 people just went to restroom but we are here." I waited for my entire party to be physically hostess table and went to inform her party is here. She looked at me so annoyed and said "We'll seat you once we have table ready" Ummmm ok that's fine but don't look at me like I'm some annoying customer that keeps harassing you for a table. I was just doing as you asked. Come back when party is here. We'll, we're all here. We waited 10 -15min AFTER our rsvp to be seated at a table that was available the whole time we were waiting. Ridiculous. Once seated, our server wasn't any better. Terrible customer skills and was just not interested in working there. My first and last time at this place. Online menu was not user friendly. So hard to find what to order. Server not helpful. Appetizers arrived AFTER our chef starting cooking our entrees. Food was decent and chef was ok (not very talkative). Overall for a $700 dinner for party of 10, I much rather spend that money else where I'd be appreciated for choosing to dine there. First and last time here. Very disappointed!

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12. RS

    RandellS

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 15. Juni 2022

    overall4food5service4ambience4

    Reservation was slow. Great Chef Leo. Kid friendly needed. I will come back

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13. OT

    OpenTable Diner

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 14. Juni 2022

    overall3food4service2ambience4

    We were seated way later than our reserved time because of shortage of staff. It would be nice to have some communication if there will be a delay and shortage of staff. We would have gone with a different restaurant.

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14. OT

    OpenTable Diner

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 13. Juni 2022

    overall5food5service5ambience5

    We were celebrating my son’s graduation. We shared the table with the nicest family and we had a great time. The food was exceptional and the chef was great and the service was awesome.

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15. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    VIP
    2.0

    1 Bewertung

    Besucht am 13. Juni 2022

    overall2food3service2ambience1

    They’re understaffed and overwhelmed. Bar area is gross, floor is sticky. Bathrooms in terrible condition.

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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16. l

    lulam

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 13. Juni 2022

    overall1food2service1ambience2

    Waitress was rude, was upset when we asked for water refills, checked on us only once, tried to call her over multiple times and ignored us. Chef was wonderful and pleasant

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear lulam on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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17. FH

    FeliciaH

    San Francisco

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 12. Juni 2022

    overall2food4service2ambience2

    Food and appetizers were amazing however a 2 1/2 hr wait on top of a reservation was embarrassing as a host and very disappointing. The bar tender was rude, We weren’t offered any complimentary appetizers or accommodations for our 2hr wait.

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18. OT

    OpenTable Diner

    Raum New York

    17 Bewertungen

    4.0

    17 Bewertungen

    Besucht am 12. Juni 2022

    overall4food4service3ambience4

    Birthday and Graduation

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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19. EB

    ElliceneB

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 11. Juni 2022

    overall5food5service5ambience5

    We had a good time only thing it was super hot we couldn’t feel the AC on

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear ElliceneB Your feedback is appreciated. We will be sure to share your review with the team.

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20. C

    Chrysti

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 11. Juni 2022

    overall4food5service2ambience3

    Server was very rude…. I had a last minute change on my order and she rolled her eyes! She didn’t come by to check on us.. we needed refills and never came by we had to ask someone else and he didn’t even bring them back… we flagged another girl and finally our waitress came… then when it came to pay she asked for a tip I said I’ll give cash and she stood next the table and didn’t leave… even our photo came out horrible and she’s like oooo it’s ok just take it… if I was to come back I’d make sure She’s not my server again

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear Chrysti on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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21. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 11. Juni 2022

    overall4food2service3ambience4

    My girlfriend and I went to dinner the other night at Benihana. I’ve been to the Benihana Burlingame numerous times since it opened many many years ago. I was also invited to their grand opening years ago as I was a member of the Emperor club. I have never had a bad meal there but the other night I got really sick and so did my girlfriend. We kind of said it was from the food but wasn’t sure. We did take food home with us so the next day she ate it and she got sick again. This was the first time I have ever been sick this bad from eating at a restaurant and I would have to say that it most likely was the chicken as we both had chicken in our fried rice. I had seafood and she had a mean chicken entrée. Just will not discourage me from going back. I’m sure this does happen but nevertheless this was the first time this has ever happened to me at Benihana.

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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22. OT

    OpenTable Diner

    San Francisco

    3 Bewertungen

    1.0

    3 Bewertungen

    Besucht am 11. Juni 2022

    overall1food1service1ambience2

    Our server was behind on things I had to ask for bowls for our hibachi rice I had to tell the chef to take my salmon off and to give us our onions with our zucchini and the shrimp was way over cooked. We’ve been to Benihana’s probably 100 times over the last 20 years this was our worst experience and we paid a lot of money.

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23. ID

    IsmaelD

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 9. Juni 2022

    overall5food5service5ambience5

    Our Chef Soyoung was amazing she had us cracking up all night!!

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear IsmaelD Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
24. OT

    OpenTable Diner

    San Francisco

    2 Bewertungen

    1.0

    2 Bewertungen

    Besucht am 9. Juni 2022

    overall1food5service1ambience1

    We didn’t get seated until almost 30-40 mins after our reservation The waitress was very rude and not attentive Took forever for us to get our food Staffing wasn’t good

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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25. JT

    JosieT

    San Francisco

    3 Bewertungen

    5.0

    3 Bewertungen

    Besucht am 9. Juni 2022

    overall5food5service5ambience3

    Food was very good. Chef knew his stuff. Servers were excellent. Noise level was very high. Makes it difficult to carry on a conversation.

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear JosieT Your feedback is appreciated. We will be sure to share your review with the team.

    Report
26. MC

    MariaC

    San Francisco

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 8. Juni 2022

    overall3food5service3ambience3

    The chef was very boring, he did not do anything that you would normally expect from Benihana. He was just cooking and no show. Shame cause there were two children at the table and didn’t see what the tricks the cooks usually do. Food was great.. I will come back and I do recommend, but hopefully we’ll have a different cook

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear MariaC Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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27. DH

    DanH

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 7. Juni 2022

    overall3food1service2ambience3

    Chef must’ve been new. Did a terrible job. My chicken was rubbery because it was so overcooked. It was rubbery because he didn’t use enough butter. Love Benihana but this was the worst meal we ever had. Been going to Benihana for 20+ years. Disappointing

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear DanH We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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28. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 7. Juni 2022

    overall3food2service3ambience3

    The food was burnt, the meat was not up to regular quality. Very slow paced cooking and didn’t watch how the food was getting burned and still served it like that. There was no manager in sight to talk to either. We frequently go to Benihana even on a regular day and it’s unfortunate that this happened.

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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29. a

    angel

    San Francisco

    9 Bewertungen

    5.0

    9 Bewertungen

    Besucht am 7. Juni 2022

    overall5food5service5ambience5

    The chef was not very entertaining, seem tired and not too personable. It was a Bday celebration and wasnt so jolly.,

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear angel on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
30. JM

    JavierM

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 6. Juni 2022

    overall5food5service5ambience4

    We went to celebrate a birthday and was a great idea, the chef made it very delicious meal, all was tasty. We choose lunch duet. Only the photograph they usually take was missing.

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear JavierM Thank you for celebrating your special occasion with the Benihana team!

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31. S

    Sukes

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 6. Juni 2022

    overall4food2service5ambience3

    The show was fun. The food, not as good as it used to be. Price seemed high for the quality and flavors.

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear Sukes Your feedback is appreciated. We will be sure to share your review with the team.

    Report
32. D

    Dylan

    Seattle

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 5. Juni 2022

    overall5food5service5ambience5

    Fantastic. Best meal I’ve ever had. Why require 50 characters reviews?

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear Dylan We are happy to hear that you enjoyed the dining experience!

    Report
33. D

    Docsalv

    San Francisco

    18 Bewertungen

    5.0

    18 Bewertungen

    Besucht am 5. Juni 2022

    overall5food5service5ambience5

    Our chef Saul was wonderful. Our server was very attentive and friendly. Great food, ambiance and service. The bay views are icing on the cake. We love this place.

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear Docsalv Your feedback is appreciated. We will be sure to share your kind words with the team.

    Report
34. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 4. Juni 2022

    overall5food5service5ambience5

    We celebrated my GF birthday in style. As always the food service and show were all top notch!! Can’t wait to go back!!!

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear Guest Thank you for allowing us to be a part of the special occasion!

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35. JG

    JasonG

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 4. Juni 2022

    overall5food4service2ambience2

    Love the show provided, food was amazing, little loud overall in restaurant but good, waitstaff seemed overworked but tried to keep ip

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear JasonG We are happy to hear that you enjoyed the dining experience!

    Report
36. OT

    OpenTable Diner

    San Francisco

    3 Bewertungen

    VIP
    4.0

    3 Bewertungen

    Besucht am 3. Juni 2022

    overall4food5service4ambience4

    Always a fun dinner with good food.

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
37. KS

    KristinaS

    San Francisco

    5 Bewertungen

    5.0

    5 Bewertungen

    Besucht am 2. Juni 2022

    overall5food5service5ambience5

    Another great time at Benihana Burlingame! Friendly staff, and lots of good food and fun! We brought a child this time, and the manager was so kind and spent lots of time with her showing her "tricks." Chef was amazing and the views of the bay and watching the planes come into SFO was lovely. Will be back! Love that the bay view bar is open again so we can sit and sip a beverage while waiting for our table.

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear KristinaS Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

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38. TW

    TomW

    San Francisco

    38 Bewertungen

    5.0

    38 Bewertungen

    Besucht am 2. Juni 2022

    overall5food5service5ambience5

    My dates first time eating and Benihana and she enjoyed it thoroughly! The food was excellent, the chef was great and our cocktails were delicious. She had the Ahi tuna and it was cooked to absolute perfection! She also loved the Philadelphia sushi roll they had. Also, since the restaurant sits right at the water, we had some awesome views of airplanes flying into SFO! Overall, it was a very fun and very much enjoyed night!

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear TomW Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you and your date!

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39. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 1. Juni 2022

    overall5food5service4ambience3

    Graduation

    Benihana - Burlingame, CAGeantwortet: 9. Juni 2022

    Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
40. OT

    OpenTable Diner

    Kansas City

    1 Bewertung

    VIP
    1.0

    1 Bewertung

    Besucht am 31. Mai 2022

    overall1food2service2ambience3

    Extremely long wait, seated almost 1 hour after reservation time. Food was below average. No soy sauce available after asking 3 times.

    Benihana - Burlingame, CAGeantwortet: 14. Juni 2022

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report