Benihana - Cupertino, CA

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1. S

   Sammy

   San Francisco

   6 Bewertungen

   VIP
   5.0

   6 Bewertungen

   Vor 2 Tagen besucht

   overall5food5service5ambience5

   It was perfect!! We had the best time!

   Report
2. DI

   DavidIsrael

   San Francisco

   4 Bewertungen

   4.0

   4 Bewertungen

   Vor 2 Tagen besucht

   overall4food5service4ambience4

   We celebrated a birthday at Benihana's in Cupertino... and as always, they made our birthday boy feel special with their usual enthusiastic birthday song and applause. However, we arrived 15 minutes in advance of our OpenTable reservation time and still waited 30 minutes for our table. It appeared that smaller groups that arrived well after us were seated immediately... while we waited well beyond our reservation time. Definitely not very good management of the table seating in this restaurant... as table reservations for larger groups are not handled expeditiously.

   Report
3. MM

   MariaM

   San Francisco

   1 Bewertung

   5.0

   1 Bewertung

   Vor 2 Tagen besucht

   overall5food5service5ambience5

   Everything was good service was great The food was ver tasty

   Report
4. J

   Jrose85826

   San Francisco

   6 Bewertungen

   3.0

   6 Bewertungen

   Vor 4 Tagen besucht

   overall3food4service1ambience4

   The food was pretty much as to be expected. The Service however was SUPER slow!! We were seated fast, but that was the end of what was fast. It took forever to order, get our drinks and start our meal.

   Report
5. RB

   RenitaB

   San Francisco

   1 Bewertung

   5.0

   1 Bewertung

   Vor 5 Tagen besucht

   overall5food5service5ambience5

   Since it was busy it took a little while for the birthday ice cream and the final bill.

   Report
6. YE

   YairE

   1 Bewertung

   5.0

   1 Bewertung

   Vor 5 Tagen besucht

   overall5food5service5ambience5

   Best place for dinner date, birthday etc.. I really recommend this place .

   Report
7. KS

   KathleenS

   San Francisco

   4 Bewertungen

   5.0

   4 Bewertungen

   Vor 5 Tagen besucht

   overall5food5service5ambience5

   We always spend our birthday dinners at Benihana. Thanks for another great meal!

   Report
8. JM

   JessM

   1 Bewertung

   4.0

   1 Bewertung

   Besucht am 24. Juni 2022

   overall4food4service5ambience4

   The service was outstanding, the food was good, a little to dry this time but good. The server and chef were very polite and professional. It was a good experience.

   Report
9. BV

   BertaV

   San Francisco

   2 Bewertungen

   5.0

   2 Bewertungen

   Besucht am 21. Juni 2022

   overall5food5service5ambience5

   Fathers Day

   Benihana - Cupertino, CAVor 2 Tagen geantwortetDear BertaV Thank you for allowing us to be a part of the special occasion!

   Report
10. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 20. Juni 2022

    overall3food3service3ambience4

    The decreased the food quality. Veggies used to be more than just squash and onions. They didn’t do a lot of the tricks they used to and special occasion doesn’t mean anything unless you sign up. No mention you had to sign up to get birthday discount.

    Benihana - Cupertino, CAVor 2 Tagen geantwortetDear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
11. JG

    JanelG

    San Francisco

    5 Bewertungen

    3.0

    5 Bewertungen

    Besucht am 20. Juni 2022

    overall3food5service3ambience5

    Although we had a reservation we were not seated until an hour later (1pm) The waiter at our table seemed to not be familiar with the menu or options. He also was not very attentive to refilling drinks. The chef was great and the food was great

    Benihana - Cupertino, CAVor 2 Tagen geantwortetDear JanelG Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
12. KD

    KatieD

    San Francisco

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 20. Juni 2022

    overall2food4service1ambience1

    This place has gone down hill considerably. Very disappointed

    Benihana - Cupertino, CAVor 2 Tagen geantwortetDear KatieD on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
13. CR

    CharlesR

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 19. Juni 2022

    overall5food5service5ambience5

    The food was great, the cook was great, i would make it available that it the customer wants more rice they can purchase extra..because by the time you get you order, you have ate of your rice..so now you are left with the meat or seafood

    Benihana - Cupertino, CAVor 2 Tagen geantwortetDear CharlesR Your feedback is appreciated. We will be sure to share your review with the team.

    Report
14. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 19. Juni 2022

    overall1food1service1ambience1

    Made a reservation for 7:15. Was there 15 minutes early. They sat us in a fairly timely fashion. It took forever for Bruce to help us, and 45 minutes later, table 19 (which had just been sat about ten minutes prior) already had their chef (they were still being served soup and salad). We were 15 minutes past all of that and still waiting for a chef. Even after I gave the info to the manager, their only response was "I'm sorry, here's a coupon for a free appetizer or dessert." Which, if you know how their restaurant works, is stupid and worthless. Rather than be their sucker, I declined the coupon and canceled my order. If you provide crappy service, at least be ready to make it better. A worthless coupon is no apology.

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
15. OT

    OpenTable Diner

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 18. Juni 2022

    overall1food5service1ambience2

    They waited for us for a long time with the table and we waited longer to be served

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear Guest We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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16. H

    Heidzzz

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 18. Juni 2022

    overall2food3service2ambience3

    Food quality has gone down immensely. I would recommend going to Kyoto Palace over Benihana any day. To make matters worse we found a glove in my friends salad. Never again!

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear Heidzzz Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
17. k

    kojcho

    Sacramento

    3 Bewertungen

    3.0

    3 Bewertungen

    Besucht am 18. Juni 2022

    overall3food4service3ambience4

    It was a birthday event, which we enjoy the food we got but was not offered with any dessert that comes with the course that we got and no one came to sing or take the picture for us. We did mention it was for bday and they acknowledged it few times so it was disappointing when we didn’t get to celebraste it.

    Benihana - Cupertino, CAVor 2 Tagen geantwortetDear kojcho On behalf of our team here at Benihana we would like to sincerely apologize for the experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
18. M

    Mylinh

    San Francisco

    5 Bewertungen

    4.0

    5 Bewertungen

    Besucht am 18. Juni 2022

    overall4food5service5ambience3

    We had a fun time! Food was solid, tender filet mignon and tasty shrimp. Great service and chef. Only not so great part was the 45 min wait before we got seated.

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear Mylinh Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
19. OT

    OpenTable Diner

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 18. Juni 2022

    overall5food5service5ambience4

    Really enjoyed the food and the drinks. The spicy rice chicken was just right! My son loves watching the tricks the chefs perform while cooking.

    Benihana - Cupertino, CAVor 2 Tagen geantwortetDear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report
20. OT

    OpenTable Diner

    San Francisco

    3 Bewertungen

    VIP
    5.0

    3 Bewertungen

    Besucht am 17. Juni 2022

    overall5food5service5ambience5

    Great experience

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear Guest Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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21. i

    ikeo

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 17. Juni 2022

    overall3food5service5ambience3

    It was due to the other customers being Neglectful of the words that were used in front my daughters Creating an unhappy environment

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear ikeo Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
22. S

    Spanchid

    San Francisco

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 16. Juni 2022

    overall3food2service3ambience4

    It has gotten way expensive for the regular fare that they serve. The quality has gone down for sure. The chefs are about average. I have been going here for several decades. Expect to pay $100 to $150 for 2 people with a glass of wine each.

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear Spanchid Your feedback is appreciated. We will be sure to share your review with the team.

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23. OT

    OpenTable Diner

    San Francisco

    2 Bewertungen

    1.0

    2 Bewertungen

    Besucht am 15. Juni 2022

    overall1food3service2ambience2

    I was beyond disappointed with our visit. From the moment we walked in and we’re “looked at” by the hostess. Not friendly, not attentive, just very dismissive. Almost like we were putting her out. We had reservations and even after our party was all there, it still took over 20 minutes to be shown our table. It was not full, so it’s not like they had to wait for a table to clear. Our waiter and cook were great, but the food experience with one of these places starts at the front of the house and that left a very bad taste. We were celebrating my sisters Birthday and my godchild’s graduation and here and after spending over $500 for our dinner, I can say that I won’t be returning again. The food was tasty, but restaurant itself needs a major face lift from the people that greet the guest as they come in and as they walk though it. I was overheard my the General Manager when I left and was upset after having to wait for another 20’minutes to be acknowledged y the hostess I order to get Birthday cupcakes I had brought for after our meal that no one brought out. oI told our experience and some of our party also told him how we were basically dismissed.

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24. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 12. Juni 2022

    overall2food5service4ambience3

    Eaten here many times one of my favorite restaurants. The only issue I have is reservation time. I have never booked a time and been seated sooner than

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
25. AP

    AnthonyP

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 12. Juni 2022

    overall1food1service1ambience2

    Overall bad experience. Benihana had taken such a dramatic turn for the worst over the last 5 plus years.

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear AnthonyP on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
26. TL

    TsaiLiao

    San Francisco

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 12. Juni 2022

    overall2food4service1ambience3

    They asked any special occasion, we answer it is my wife’s birthday and they seem ignore it, The other guest is 2 years old birthday and expected to receive a special mug; but, the waitress says there is no mug because today is not a weekday. What a funny policy

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear TsaiLiao On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
27. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 12. Juni 2022

    overall1food1service1ambience1

    We made reservations for what we thought would be a special dinner after my daughters dance recital. Our chef Victor gave us an ‘average’ dinner show. The food was flavorless. Not bad… just plain. Our waiter was Blue. Our service was horrible! Drinks never refilled… before food was cooked and plated we requested forks. Asked another 3 times for forks while the food was plated and cooling. We requested melted butter with chili sauce…Blue never came back with it. Once Victor was done cooking he went to the kitchen and brought us small containers of chili. We requested to go containers for our left overs and he brought black plastic containers without lids… lids were requested twice and his response was ‘do you need them now? I have 3 tables and I’m really busy’. Approximately 15 min later after paying the check he finally brought the lids. These are just a few examples… there are more. We will not be coming back! We normally go to Kyoto Palace but they didn’t have any available reservations so we decided to dine at Benihana. Worst $150 spent.

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Guest On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

    Report
28. DJ

    DJRainbow

    San Francisco

    6 Bewertungen

    4.0

    6 Bewertungen

    Besucht am 12. Juni 2022

    overall4food5service3ambience4

    The waiter we had was close to useless as a waiter. But the chef was amazing!! We got the only female chef and she was on point. Food was amazing.

    Benihana - Cupertino, CAVor 3 Tagen geantwortetDear DJRainbow Your feedback is appreciated. We will be sure to share your review with the team.

    Report
29. OT

    OpenTable Diner

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 11. Juni 2022

    overall5food5service5ambience5

    Fast service.. I early.. wonderful food!

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Guest We appreciate you dining with Benihana, thank you for the kind words!

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30. OT

    OpenTable Diner

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 11. Juni 2022

    overall5food5service3ambience2

    Graduation

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
31. VS

    VeronicaS

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 10. Juni 2022

    overall3food3service3ambience3

    It was very unpleasant and antigenic to see the chef, constantly sweating and wiping the sweat away with his hand. Also drops of sweat fell on the grill on our food

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear VeronicaS on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
32. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 10. Juni 2022

    overall5food5service5ambience5

    We had a great dining experience here at Benihana! We celebrated a birthday and the server and chef went above and beyond to ensure we had an unforgettable experience.

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
33. M

    Meve

    San Francisco

    5 Bewertungen

    2.0

    5 Bewertungen

    Besucht am 10. Juni 2022

    overall2food2service4ambience3

    Of all the times we have been to Benihana, this is the worst. I ordered the meat to be cooked medium. Not only the meat (Filet Mignon and chicken) were way overcooked and dry, but the vegetables were also overcooked and the rice was undercooked, still hard. It looks like this place hasn't faired well lately as teh food quality is down and the prices up. Talking about price, there were some mixed up on the billing and correction was not possible... We ended up with some fried rice offered to make up the difference... Not sure we'll go back...

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Meve On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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34. L

    Lollybus

    San Francisco

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 10. Juni 2022

    overall4food4service4ambience4

    Great evening! Meal was as usual delicious. No wait with reservation. Courteous attentive waiter and chef.

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Lollybus Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

    Report
35. OT

    OpenTable Diner

    Seattle

    2 Bewertungen

    3.0

    2 Bewertungen

    Besucht am 9. Juni 2022

    overall3food5service2ambience5

    Chef and food was good, service was not so good. Reservation was for 1:45pm and we didn’t sit till 2:35pm. Waitress got our order wrong, she was nice but wish it could’ve been better. Chef and food was great just wanted to mention it again

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
36. HR

    HadReservation

    San Francisco

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 9. Juni 2022

    overall1food1service1ambience1

    Have a reservation, it doesn't matter. We had a reservation for 6:00 PM, got there at 6:03. People with reservations at 5:30 were just being seated. We sat for 30 minutes and then ended up leaving. Short staffed or improperly managed, won't go back. What's the point of a reservation if you then have to wait another 45 minutes!?!

    Benihana - Cupertino, CAGeantwortet: 15. Juni 2022Dear HadReservation on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
37. R

    Rosa

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 8. Juni 2022

    overall5food5service5ambience5

    Had a longer wait than normal, food and service was still great.

    Benihana - Cupertino, CAGeantwortet: 9. Juni 2022Dear Rosa Thank you for your feedback! Come back soon!

    Report
38. OT

    OpenTable Diner

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 8. Juni 2022

    overall3food5service2ambience3

    The service was short handed and slow. We spent an hour waiting before cooking started

    Benihana - Cupertino, CAGeantwortet: 9. Juni 2022Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

    Report
39. b

    bobalover

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 7. Juni 2022

    overall5food5service5ambience5

    The food was amazing and even the service from our chef and server.

    Benihana - Cupertino, CAGeantwortet: 9. Juni 2022Dear bobalover We appreciate you dining with Benihana, thank you for the kind words!

    Report
40. OT

    OpenTable Diner

    Hawaii

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 7. Juni 2022

    overall5food5service5ambience5

    We had a great experience! I had High School Seniors, some of which had never been there, have a great time and now want to come back with their Families! The only thing was we had two that were VERY LATE! We missed our reservation time and they were accommodating since they weren’t to busy and still got us in as soon as they could. It ended up to be a great time!

    Benihana - Cupertino, CAGeantwortet: 9. Juni 2022Dear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

    Report