Benihana - Cupertino, CA

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1. OT

   OpenTable Diner

   San Francisco

   2 Bewertungen

   4.0

   2 Bewertungen

   Vor 1 Tag besucht

   overall4food1service5ambience4

   I went there to enjoy a good cook with my business and I got the exact opposite. My server RJ was amazing though.

   Report
2. DP

   DinerP59

   San Francisco

   27 Bewertungen

   VIP
   5.0

   27 Bewertungen

   Vor 3 Tagen besucht

   overall5food5service4ambience5

   It was a Birthday dinner and it was a great experience to have it here at Benihana’s. Our chef Liberty, was really great with engaging with our table which was having two birthday celebrations. We will visit again soon.

   Benihana - Cupertino, CAVor 2 Tagen geantwortet

   Dear DinerP59 Thank you for celebrating your special occasion with the Benihana team!

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3. DK

   DennisK

   1 Bewertung

   2.0

   1 Bewertung

   Vor 4 Tagen besucht

   overall2food2service4ambience3

   Been there many times. Wifes chicken Teriyaki Food was much horrible.

   Benihana - Cupertino, CAVor 3 Tagen geantwortet

   Dear DennisK We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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4. DR

   DianaR

   1 Bewertung

   3.0

   1 Bewertung

   Vor 5 Tagen besucht

   overall3food4service1ambience2

   Made a reservation for 8 for a surprise dinner for someone, restaurant wouldn’t sit 6 people 2 min early before the birthday person to help with surprise because “won’t seat unless whole group is there” k bummer. But then we sat down all together and it took 15 min to get our drinks and another 10 to place an order then another 15 before the chef actually came. The chef didn’t seem happy or excited the whole experience was pretty lack luster. For the price, really would not go back.

   Benihana - Cupertino, CAVor 3 Tagen geantwortet

   Dear DianaR On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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5. OT

   OpenTable Diner

   1 Bewertung

   5.0

   1 Bewertung

   Vor 6 Tagen besucht

   overall5food5service5ambience5

   Great the chef was great ans served delicious food and the server was very attentive .

   Benihana - Cupertino, CAVor 2 Tagen geantwortet

   Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

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6. I

   Island2016

   Los Angeles

   73 Bewertungen

   VIP
   4.0

   73 Bewertungen

   Vor 6 Tagen besucht

   overall4food4service3ambience2

   The food was good. We had seafood and filet and chicken. A bit salty so we did have to ask for less salt and sauce. The chef was fine, but could not understand him as he had a mask on, spoke to softly. They need to speak up! There were not enough servers so the service was a bit slow. And as always, the fans do not remove enough of the smoke and smells so you need to wash clothes and hair after you leave. Do not wear "dry clean only" clothes. I don't understand why they don't improve the fans?

   Benihana - Cupertino, CAVor 4 Tagen geantwortet

   Dear Island2016 We are happy to hear that you enjoyed the dining experience!

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7. OT

   OpenTable Diner

   1 Bewertung

   5.0

   1 Bewertung

   Vor 6 Tagen besucht

   overall5food5service5ambience5

   The food so amazing but there so terribly hot

   Benihana - Cupertino, CAVor 5 Tagen geantwortet

   Dear Guest Thank you for your feedback! Come back soon!

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8. DB

   DianaB

   1 Bewertung

   5.0

   1 Bewertung

   Vor 6 Tagen besucht

   overall5food5service5ambience5

   Our cook Michael gave a spectacular performance as well as making our food amazingly delicious. So Energetic and attentive to detail on how we wanted our food. We had the Trio with steak, chicken and shrimp . Couldn’t have asked for a better date night. Thank you

   Benihana - Cupertino, CAVor 5 Tagen geantwortet

   Dear DianaB Thank you for allowing us to be a part of the special occasion!

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9. OT

   OpenTable Diner

   San Francisco

   1 Bewertung

   VIP
   3.0

   1 Bewertung

   Vor 6 Tagen besucht

   overall3food5service2ambience4

   Our server was preoccupied with something. I had to go to the bar and pick up our drinks on 2 occasions since our server was taking so long.

   Benihana - Cupertino, CAVor 5 Tagen geantwortet

   Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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10. c

    candaceg

    1 Bewertung

    5.0

    1 Bewertung

    Vor 7 Tagen besucht

    overall5food5service5ambience5

    I would eat there everyday if I could afford it. My favorite location is Cupertino with Hawaii a close second.

    Benihana - Cupertino, CAVor 1 Tag geantwortet

    Dear candaceg On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

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11. OT

    OpenTable Diner

    San Francisco

    3 Bewertungen

    4.0

    3 Bewertungen

    Besucht am 13. Mai 2022

    overall4food5service4ambience4

    Chef Rony hands down the best cook!

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

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12. LF

    LisaF

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 13. Mai 2022

    overall5food5service5ambience5

    We were celebrating my daughter‘s 33rd birthday, we’ve probably celebrated 25 of those here.. Michael was our cook and he was awesome. He has A great personality for this kind of a job and all of the food that he served us was extra flavorful. It was one of the best dinners we’ve had there over Many many years of coming here to celebrate birthdays.

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear LisaF Thank you for celebrating your special occasion with the Benihana team!

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13. JT

    JohnT

    San Francisco

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 12. Mai 2022

    overall2food3service2ambience3

    I ordered a Hibachi steak. Got a Hibachi steak. Was charged for a filet mignon. Couldn’t hear or understand chef, Salvador. Thought I was hard of hearing. Asked my daughter, 23. She couldn’t hear him either. I think $3 difference. Too late in evening to make complaint so I just paid it.

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear JohnT On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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14. JT

    JesseT

    San Francisco

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 11. Mai 2022

    overall1food2service1ambience1

    We made reservations and showed up on time. We were told to wait until our name was called, half hour later we were seated. Then we had to wait 20 minutes for another customer’s friend who showed up late. Another 15 minute wait for the chef. We ordered chicken fried rice and had to wait until the chef filled an order to go for 9. Three people who ordered veggie fried rice got an extra serving of chicken fried rice and by the time we were served we got the last meager scrapings. We were very disappointed.

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear JesseT on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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15. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 11. Mai 2022

    overall5food5service5ambience5

    Mother’s Day.

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

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16. JS

    JohanaS

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 11. Mai 2022

    overall5food5service5ambience5

    Benihana trio delicious great customer service my child loves it definitely going back for my sons birthday

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear JohanaS On behalf of the Benihana team we look forward to serving you again!

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17. NA

    NormaA

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 10. Mai 2022

    overall5food5service5ambience5

    Love the food, waitress was great service was great

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear NormaA We appreciate you dining with Benihana, thank you for the kind words!

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18. OT

    OpenTable Diner

    San Francisco

    3 Bewertungen

    5.0

    3 Bewertungen

    Besucht am 8. Mai 2022

    overall5food5service5ambience5

    Never do they disappoint, love bringing the family here…

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear Guest Our goal is to create great guest memories. We are pleased to hear we were able to do so for you and your family. 

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19. OT

    OpenTable Diner

    Central Coast

    2 Bewertungen

    5.0

    2 Bewertungen

    Besucht am 8. Mai 2022

    overall5food5service5ambience5

    Thank you for a wonderful Mother’s Day experience

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

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20. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 8. Mai 2022

    overall3food4service5ambience5

    I took my wife and daughter here for Mother’s Day. Overall there wasn’t anything drastically wrong with the visit. The service was very good. The food was about what we expected. But we were disappointed that our chef was not more interactive. When we have gone to restaurants like this in the past, the chef is more engaging. He’s cooking, making corny jokes, juggling utensils, etc. Our chef barely spoke and just focused on cooking the food. We missed the fun banter. Because of that, we would probably choose competitors if we wanted to eat at a restaurant like this in the future.

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear Guest On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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21. IM

    IrmaM

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 8. Mai 2022

    overall4food5service4ambience2

    I was seated a very crowded table the tables are too small there was not enough space for the plate to be seated specially with times we are living in this was very uncomfortable

    Benihana - Cupertino, CAGeantwortet: 13. Mai 2022

    Dear IrmaM Thank you for your feedback! Come back soon!

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22. OT

    OpenTable Diner

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 7. Mai 2022

    overall5food5service5ambience3

    After COVID the quality of most restaurants has gone down significantly. That is not the case with Benihana which is our favorite Teppanyaki place to go in the Bay Area. David is one of the best cooks we have had and we surprisingly had him as a cook/showman for the first time in 12 years. Ian was a very attentive server who hustled all night and made our dining experience very enjoyable. It’s nice to see that the quality of the food has not lessened and the high standard will ensure that we go to the restaurant again.

    Benihana - Cupertino, CAGeantwortet: 13. Mai 2022

    Dear Guest Your feedback is appreciated. We will be sure to share your kind words with the team.

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23. MC

    MaribelC

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 7. Mai 2022

    overall4food4service5ambience4

    Overall dining at Benihana in Cupertino, Ca was a pleasant experience. This is a very busy location, expect to wait even with a reservation. The restaurant is very loud and therefore it’s hard to have a conversation with your dining partners. The food was delicious.

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear MaribelC Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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24. OT

    OpenTable Diner

    San Francisco

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 7. Mai 2022

    overall5food5service5ambience5

    Mother’s Day

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear Guest Thank you for allowing us to be a part of the special occasion!

    Report
25. EW

    ElizaW

    San Francisco

    12 Bewertungen

    VIP
    3.0

    12 Bewertungen

    Besucht am 6. Mai 2022

    overall3food2service3ambience3

    The food quality was not good at all, the mushroom soup tasted very salty. The tea lid fallen on the floor, the server didn't clean it and poured the hot water into the tea pot to serve the customers. It was dirty and not clean.

    Benihana - Cupertino, CAGeantwortet: 12. Mai 2022

    Dear ElizaW Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
26. OT

    OpenTable Diner

    San Francisco

    3 Bewertungen

    5.0

    3 Bewertungen

    Besucht am 6. Mai 2022

    overall5food5service5ambience5

    Wonderful experience got seated quickly and the food was fresh and hot!!! Friendly and helpful staff. We got a whole table to ourselves which made our date night even more romantic and special. We will definitely continue to come back to the Cupertino location

    Benihana - Cupertino, CAVor 5 Tagen geantwortet

    Dear Guest Thank you for celebrating your special occasion with the Benihana team!

    Report
27. DP

    DianneP

    San Francisco

    2 Bewertungen

    5.0

    2 Bewertungen

    Besucht am 5. Mai 2022

    overall5food4service5ambience5

    Good food and an excellent cook. The best we have had in all of the years we have been coming to Benihanas.

    Benihana - Cupertino, CAGeantwortet: 11. Mai 2022

    Dear DianneP Thank you for your feedback! Come back soon!

    Report
28. OT

    OpenTable Diner

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 2. Mai 2022

    overall3food4service4ambience3

    Great service but the wait to be seated was over a hour after my reservation time. My reservation time was 9p and we didn't get seated till almost 10p. They close at 10 and we thought their wasn't going to be sushi available because they were closing. But we were able to order sushi at the table.

    Benihana - Cupertino, CAGeantwortet: 3. Mai 2022

    Dear Rhiannon On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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29. L

    Leslie

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 2. Mai 2022

    overall1food3service3ambience2

    The food was good , but I dont think it was worth the hour and a half wait to be seated when I had reservations at 5pm. My party did not get seated until 6:30pm and once we got seated we still had to wait for our chef which was another 30 mins of waiting. So we didnt start eating till about 7pm. I dont understand what the point of making reservations was when nothings was on schedule. My party was not the only ones waiting, there was several other parties that were waiting for hours. The hosts seemed like they did not care at all either. I’m not sure if bartenders are supposed to wear gloves or not, but the bartender had no gloves on and would touch his nose and face while picking out olives and putting them in martinis. I was REALLY hoping to like this spot especially since it was for my mother in laws birthday but I would defiantly not come back or recommend this place to friends or family.

    Benihana - Cupertino, CAGeantwortet: 4. Mai 2022

    Dear Leslie on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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30. DH

    DanielH

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 1. Mai 2022

    overall3food4service3ambience3

    Let's talk about the details since the price allows us to demand something different. 1- the grill where they accommodated us was missing 3 lamps which caused a very weak lighting 2- the amounts of food were very poor practically they filled us with rice and salad. 3- the chef's show was actually a simple conclusion if you are very hungry double the dish and request less rice This way you will be very satisfied with the food but uncomfortable with the price hahah

    Benihana - Cupertino, CAGeantwortet: 5. Mai 2022

    Dear DanielH We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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31. OT

    OpenTable Diner

    San Francisco

    4 Bewertungen

    VIP
    1.0

    4 Bewertungen

    Besucht am 1. Mai 2022

    overall1food1service1ambience1

    We made a reservation and still had to wait for over an hour. Horrible service and severely under staffed. Won’t be going back.

    Benihana - Cupertino, CAGeantwortet: 3. Mai 2022

    Dear Guest Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
32. P

    Parentof2kids

    San Francisco

    7 Bewertungen

    1.0

    7 Bewertungen

    Besucht am 30. April 2022

    overall1food1service1ambience1

    While the GM was pleasant and generous, we waited 45 minutes beyond our reservation (at 4:30 PM!!) before we left the restaurant. We went her on my child's request, in plenty of time for her schedule, and the restaurant wasn't able to accommodate us. We watched wave after wave of the same size parties being seated and served but not us. Why spend $200 or more on dinner when we are just ignored? We have LOVED Benihana over the years, but we are likely done. So sad.

    Benihana - Cupertino, CAGeantwortet: 3. Mai 2022

    Dear Parentof2kids Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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33. P

    Penny4yourthts

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 29. April 2022

    overall3food5service3ambience4

    Bar service was lousy (not prepared and drinks were not good) and they were not very welcoming while waiting for our table. Had to use our phone for menu which was not very upscale and when a lady asked for a paper menu she was given an attitude, like it was an imposition. Chef was great! Probably will go to alternate restaurant next time. Such a bummer.

    Benihana - Cupertino, CAGeantwortet: 2. Mai 2022

    Dear Penny4yourthts On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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34. OT

    OpenTable Diner

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 29. April 2022

    overall5food5service3ambience2

    The cook Luis was amazing! He cooked our food quick, he was funny and his food was delicious! Our server could have been a bit more happy and tentative but over all it was an amazing experience. I’ve been dining here for years and will always recommend.

    Benihana - Cupertino, CAGeantwortet: 4. Mai 2022

    Dear Guest thank you so much for your feedback, we hope to see you back again soon!

    Report
35. m

    mreed1120

    San Francisco

    3 Bewertungen

    3.0

    3 Bewertungen

    Besucht am 29. April 2022

    overall3food5service1ambience5

    We were sat late which was ok and expected, but then we waited over an hour for a chef to be assigned. We got a free appetizer and 20% off our bill which was appreciated, but yikes! Not a great experience. Things happen, and we understand, but that was rough to say the least.

    Benihana - Cupertino, CAGeantwortet: 2. Mai 2022

    Dear mreed1120 On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

    Report
36. K

    Kari

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 26. April 2022

    overall3food5service2ambience4

    We had a reservation at 7:30 and they took us in at 8:10

    Benihana - Cupertino, CAGeantwortet: 29. April 2022

    Dear Kari Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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37. L

    Lilia

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 24. April 2022

    overall1food3service1ambience2

    Low quality staff (servers) and restroom had no toilet paper in any of the stalls, with one toilet clogged.

    Benihana - Cupertino, CAGeantwortet: 26. April 2022

    Dear Lilia Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
38. OT

    OpenTable Diner

    San Francisco

    2 Bewertungen

    5.0

    2 Bewertungen

    Besucht am 24. April 2022

    overall5food5service5ambience5

    Our chef was great and so funny! Food was Amazing!

    Benihana - Cupertino, CAGeantwortet: 4. Mai 2022

    Dear Guest We are happy to hear that you enjoyed the dining experience!

    Report
39. K

    Kiki

    San Francisco

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 24. April 2022

    overall1food4service1ambience1

    We got a reservation for 9:30 pm but only got in at 10:30 pm even after having a reservation and our chef was late and we only got to eat at 11 pm.

    Benihana - Cupertino, CAGeantwortet: 26. April 2022

    Dear Kiki Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

    Report
40. OT

    OpenTable Diner

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 24. April 2022

    overall2food5service1ambience4

    This was a gathering for my friend’s first time there and it was truly horrendous. We had a reservation for 8:45pm. Got there at 8:40pm and checked in at 8:43pm. I had to complain 3 times in order for us to get seated at 9:30pm. That’s a joke. We were told that we were waiting on people to leave in order to get seated. I spoke with the manager and suggested that maybe they should implement a new rule where guests must leave after a certain amount of time once the food is done being cooked and served. He informed me that it has never been an idea but he would suggest it to upper management. Mind you, I was not the only one upset about this. The entire bar room was filled with parties waiting to be seated. Apparently there was 2 tables ahead of us to be seated and we had waited till 9:30. A table was seated at 10:30 once we were done and about to leave and they did not get seen by a waiter for their soup, salad, or drinks until 11!!!! That is absolutely unacceptable. Something needs to be done. Each table easily makes up to $600 on a good day, the service should be up to par with the price. Come on.

    Benihana - Cupertino, CAGeantwortet: 26. April 2022

    Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report