Benihana - Las Colinas, TX

Bewertungen für Benihana - Las Colinas, TX von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. OT

   OpenTable-Gast

   Nashville1 Bewertung

   4.0

   Besucht am 1. Januar 2022

   1. Gesamt 4
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Fam dinner
   

   War diese Bewertung hilfreich?

2. DB

   DBSM

   Denver5 Bewertungen

   5.0

   Besucht am 25. Dezember 2019

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Christmas dinner.
   

   War diese Bewertung hilfreich?

3. T

   Tatum VIP

   Dallas4 Bewertungen

   1.0

   Vor 1 Tag besucht

   1. Gesamt 1
   2. Essen 4
   3. Service 1
   4. Ambiente 2

   What a disappointment. Our order was wrong, our server never came back to refill our drinks. 2 hours with one glass of water is unacceptable. I had to go find someone to help us. I ordered collosal shrimp hibachi but got regular, I let it slide but it wasn’t what I ordered. My partner ordered splash and meadow with spicy vegetable rice, he got no rice at all and while the chef offered to make him some he declined and then had to ask for steamed white rice, at minimum that comes with the meal! This is becoming a pattern and it sucks.
   

   War diese Bewertung hilfreich?

4. R

   Rach

   Dallas4 Bewertungen

   3.0

   Vor 2 Tagen besucht

   1. Gesamt 3
   2. Essen 3
   3. Service 2
   4. Ambiente 2

   Overall the experience was not worth what we paid. The food was good but the service and ambiance is severely lacking.
   

   War diese Bewertung hilfreich?

5. S

   Sonia

   Little Rock4 Bewertungen

   5.0

   Vor 3 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Everything was really good just as I expected it to be!
   

   Benihana - Las Colinas, TXVor 1 Tag geantwortet

   Thanks for visiting us, Sonia! We're thrilled to hear that you enjoyed your experience at Benihana - Las Colinas, TX. It's always our goal to deliver great food and service, and we're glad we hit the mark for you. We appreciate your feedback on the value and we're always working to provide the best experience for our guests. We look forward to serving you again soon!
   

   War diese Bewertung hilfreich?

6. OT

   OpenTable-Gast VIP

   Dallas8 Bewertungen

   1.0

   Vor 3 Tagen besucht

   1. Gesamt 1
   2. Essen 5
   3. Service 1
   4. Ambiente 1

   The service this go around was terrible. I would blame management. You all were extremely short staffed. Reservation was at 730, Chef didn’t make it out until closer to 930. Chef Pedro was great. Table across from us sat after us and their actual server put their whole order in while we just got the manager to only take our drink order 30 minutes after being seated. Dinner took over three hours and was more of a draining experience versus a relaxed or enjoyable dinner experience.
   

   Benihana - Las Colinas, TXVor 2 Tagen geantwortet

   Dear Guest! We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. We understand that waiting can be frustrating and we apologize for the delay in service and the delay in taking your drink order. We also regret that you found your dinner experience less enjoyable than you'd hoped. We're glad to hear that our chef made a positive impression, but we're sorry that other aspects of your visit fell short. Your feedback is invaluable to us as we strive to improve our service. We hope you'll give us another chance to provide the relaxed dining experience you deserve. Best Regards, The Management Team
   

   War diese Bewertung hilfreich?

7. t

   tonia

   Dallas2 Bewertungen

   2.0

   Vor 4 Tagen besucht

   1. Gesamt 2
   2. Essen 4
   3. Service 1
   4. Ambiente 4

   Awful service! Table across from us seated 10 minutes after us, got soup salad & chef more than 10 minutes before us. Left 45 minutes to an hour before us. Reservations at 6:30. Left restaurant at 9:17. Took server more than 40 minutes to check us out. Our party of 5 & another party of 3. They were still sitting when we just threw enough money down to cover & leave a small tip. More than 3 hours for dinner. Unacceptable. No manager cares- they saw us sitting there for more than 30 minutes. Avoided eye contact with our table & never spoke with us or helped our server out. Drink refills only once. Never got actual paper receipt. That was the worst service/meal ever & by the way the restrooms were deplorable. Paper towels all over floor, trash full. Those managers should absolutely be fired!!! Spoke with host stand upon leaving cause they couldn’t find manager. Another waitress said she saw it all & served that table across from us & couldn’t believe we sat that long. Horrible. Absolutely horrible
   

   Benihana - Las Colinas, TXVor 2 Tagen geantwortet

   Hey Tonia, We're really sorry to hear about your experience at Benihana - Las Colinas, TX. We strive to provide excellent service and it seems we fell short during your visit. We apologize for the delay in seating and the lack of attention you received. We also acknowledge your feedback about the restrooms and we'll be sure to look into it. We appreciate your comments and assure you that we take your feedback seriously. We hope you'll give us another chance to make it right. Best, The Management Team
   

   War diese Bewertung hilfreich?

8. J

   Johnatan

   Dallas1 Bewertung

   5.0

   Vor 7 Tagen besucht

   1. Gesamt 5
   2. Essen 4
   3. Service 5
   4. Ambiente 3

   We had a good experience overall just a little slow on the food.
   

   Benihana - Las Colinas, TXVor 5 Tagen geantwortet

   Dear Jonathan, Thank you for dining with us! We're glad to hear you had a good experience overall. We appreciate your patience and take your feedback about the food timing seriously. We’ll continue working to improve our service to ensure a smoother experience. We hope to welcome you back again soon!
   

   War diese Bewertung hilfreich?

9. OT

   OpenTable-Gast

   Dallas1 Bewertung

   1.0

   Vor 7 Tagen besucht

   1. Gesamt 1
   2. Essen 3
   3. Service 1
   4. Ambiente 1

   We were seated 45 mins past our reservation time. The waitress gave terrible service and was ridiculously slow. Even when it was time to pay our tabs she kept leaving her machine at the table and walking away. Only thing that was good was the chef. No way we should’ve been at this place for 3 hrs. And I inhaled so much smoke I had an asthma attack. Ive been to most Benihanas is Dallas Tx and this one has the worst ventilation ever Yea I won’t be going back
   

   Benihana - Las Colinas, TXVor 6 Tagen geantwortet

   Dear Guest, We’re deeply sorry for the disappointing experience you had at our restaurant. Waiting 45 minutes past your reservation, receiving slow and inattentive service, and dealing with poor ventilation are unacceptable, and we sincerely apologize for the frustration and discomfort this caused—especially your asthma attack. We appreciate your kind words about our chef and will share your feedback with the team. Your concerns about service and ventilation are being taken seriously, and we’ll work to address them immediately. We’re sorry to hear you won’t be returning, but we truly appreciate you sharing your experience.
   

   War diese Bewertung hilfreich?

10. G

    Gabi

    Dallas1 Bewertung

    5.0

    Vor 7 Tagen besucht

    1. Gesamt 5
    2. Essen 5
    3. Service 5
    4. Ambiente 5

    Thank you all for serving my family and I for my 30th birthday
    

    • 

    Benihana - Las Colinas, TXVor 6 Tagen geantwortet

    Dear Gabi, Thank you for choosing to celebrate your 30th birthday with us! We’re truly honored to have been a part of such a special occasion. It means a lot that you and your family allowed us to serve you on this milestone. We hope you had an unforgettable experience filled with great food and memories. Looking forward to celebrating many more special moments with you in the future! 🎉Thank you for choosing to celebrate your 30th birthday with us! We’re truly honored to have been a part of such a special occasion. It means a lot that you and your family allowed us to serve you on this milestone. We hope you had an unforgettable experience filled with great food and memories. Looking forward to celebrating many more special moments with you in the future! 🎉
    

    War diese Bewertung hilfreich?