Benihana - Ontario, CA

Bewertungen für Benihana - Ontario, CA von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. m

   marcos

   Los Angeles2 Bewertungen

   2.0

   Vor 4 Tagen besucht

   1. Gesamt 2
   2. Essen 2
   3. Service 2
   4. Ambiente 3

   Food cooking changed. Shrimp was overcooked. Chicken overcooked, second fried rice was missed, and restaurant needs up-keeping. Exhaust fan was lousy allowing all of the cooking smoke to his us. Would reconsider visiting again.
   

   Benihana - Ontario, CAVor 2 Tagen geantwortet

   Hey Marcos, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. We take pride in our food and it's disappointing to know that the dishes you received didn't meet your expectations. We also apologize for the inconvenience caused by the exhaust fan. We're continuously working on improving our restaurant's conditions, and your feedback is invaluable in that process. We appreciate your visit and hope that you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

   War diese Bewertung hilfreich?

2. OT

   OpenTable-Gast

   Los Angeles1 Bewertung

   3.0

   Vor 5 Tagen besucht

   1. Gesamt 3
   2. Essen 5
   3. Service 3
   4. Ambiente 4

   Everything overall was very good. The main problem we had is that even though we had set a reservation 9pm, we didn't get sat down until about 10:30 and then took another half hour or so to get attended. I understand that it was a busy night being mother's day, but at that point, why even make reservations let alone offer them on the website, if we need to wait just as long as walk ins did... again, everything else was phenomenal besides the wait time. Hopefully, next time we don't have to wait so long.
   

   Benihana - Ontario, CAVor 4 Tagen geantwortet

   Dear Guest! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and overall experience at Benihana - Ontario, CA. We understand the frustration of waiting for a table and we apologize for the inconvenience. We're taking your comments into consideration and will strive to improve our reservation system to ensure all guests have a smooth dining experience. We appreciate your patience and hope to welcome you back soon!
   

   War diese Bewertung hilfreich?

3. E

   Eric

   Central Coast1 Bewertung

   1.0

   Vor 5 Tagen besucht

   1. Gesamt 1
   2. Essen 2
   3. Service 1
   4. Ambiente 1

   I would not recommend this restaurant to anyone we pay for food that we did not receive the waitress told the bow face lie by saying they were out of ice cream and five minutes later the table right next to us waitress brought out five bowls of ice cream to her table. When we asked about our green tea that supposed to came with our meal, the waitress asked us” Oh well do you still want it?” as if we didn’t pay for it I will not recommend this restaurant for any special occasion.
   

   Benihana - Ontario, CAVor 3 Tagen geantwortet

   Hi Eric, we're truly sorry to hear about your disappointing experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations, and for that, we apologize. We take pride in our food and service, and we regret that we missed the mark. We're also sorry for the misunderstanding about your tea. We'll certainly look into this to ensure it doesn't happen again. We hope you'll give us another chance to show you the true quality of our restaurant. Sincerely, the Management Team.
   

   War diese Bewertung hilfreich?

4. A

   Anna

   Los Angeles3 Bewertungen

   4.0

   Vor 5 Tagen besucht

   1. Gesamt 4
   2. Essen 4
   3. Service 5
   4. Ambiente 3

   It was really hot inside, wait time was insane and this is with reservation BUT it was good our chef was amazing
   

   Benihana - Ontario, CAVor 4 Tagen geantwortet

   Hey Anna, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your experience with our chef and found the value to be good. We apologize for the wait time and heat inside, we're working on improving our efficiency. We appreciate your patience and understanding. We hope to serve you again soon. Best, The Management Team at Benihana - Ontario, CA
   

   War diese Bewertung hilfreich?

5. j

   juan

   Los Angeles1 Bewertung

   3.0

   Vor 5 Tagen besucht

   1. Gesamt 3
   2. Essen 5
   3. Service 1
   4. Ambiente 5

   We have reserved table at 6:45 pm and we don't get seated until 1 hr later
   

   Benihana - Ontario, CAVor 2 Tagen geantwortet

   Thanks for the feedback, Juan. We're sorry to hear that you had a less than satisfactory experience at Benihana - Ontario, CA. We understand that waiting can be frustrating and we apologize for the delay in seating you. We're glad to hear that you enjoyed the food, but we understand that overall service didn't meet your expectations. We appreciate your honesty and will use your feedback to make improvements. We hope to have the opportunity to serve you again and provide a better dining experience.
   

   War diese Bewertung hilfreich?

6. A

   Andrea

   Los Angeles4 Bewertungen

   3.0

   Vor 6 Tagen besucht

   1. Gesamt 3
   2. Essen 5
   3. Service 4
   4. Ambiente 5

   We had a reservation for Mother’s Day. I know it’s a busy day but the restaurant over booked reservations so we had to wait for over 45 minutes with a reservation. I felt bad for the servers they were doing the best they could but management let them down by overbooking the restaurant.
   

   Benihana - Ontario, CAVor 2 Tagen geantwortet

   Thanks for visiting us, Andrea. We're sorry to hear about your Mother's Day experience at Benihana - Ontario, CA. We understand how frustrating it can be to wait for a reservation, especially when you have a reservation. We apologize for the overbooking and the inconvenience it caused. We're glad to know that you enjoyed the food and found it good value. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon.
   

   War diese Bewertung hilfreich?

7. C

   Camilla

   Los Angeles3 Bewertungen

   3.0

   Vor 6 Tagen besucht

   1. Gesamt 3
   2. Essen 2
   3. Service 2
   4. Ambiente 2

   Overbooked for a holiday weekend food was horrible no seasoning, overcooked and the presentation was boring
   

   Benihana - Ontario, CAVor 4 Tagen geantwortet

   Thanks for visiting us, Camilla. We're truly sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. It's disappointing to learn that our food and presentation didn't live up to our usual standards. We take your feedback seriously and will use it as an opportunity to improve. We hope you'll give us another chance to impress you in the future. The Management Team
   

   War diese Bewertung hilfreich?

8. J

   Jesus

   Las Vegas2 Bewertungen

   2.0

   Vor 6 Tagen besucht

   1. Gesamt 2
   2. Essen 2
   3. Service 1
   4. Ambiente 3

   The portions are really small & the wait times for your chef to arrive can vary from 20-50 mins depending how busy it is. The food is ok but I think they’re menu should be more ala carte based as most of the sides that come with the entree are mediocore at best. The chef does display a nice show but other than that I didn’t find anything particularly tasty. Overall it was ok but I won’t be coming back.
   

   Benihana - Ontario, CAVor 2 Tagen geantwortet

   Thanks for the feedback, Jesus. We're sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We take your comments about portion sizes and wait times seriously. We also appreciate your suggestion to make our menu more ala carte based. We're always looking for ways to improve and your feedback helps us do that. We hope you'll reconsider and give us another chance to impress you. Best, The Management Team
   

   1 Person fand das hilfreich

9. R

   Rodolfo

   Los Angeles1 Bewertung

   1.0

   Vor 6 Tagen besucht

   1. Gesamt 1
   2. Essen 2
   3. Service 1
   4. Ambiente 2

   I did my reservation at 9 30 And call me about 10 45 Warm beer Dirt dishes plates forks Water test like sink water Never again wôrt experience
   

   Benihana - Ontario, CAVor 2 Tagen geantwortet

   Hello Rodolfo, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's clear that we fell short in providing you with the level of service we strive for. We understand how important cleanliness is, especially during your reservation time, and we apologize for the inconvenience. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, Benihana - Ontario, CA Management Team
   

   War diese Bewertung hilfreich?

10. r

    rebecca

    Los Angeles3 Bewertungen

    1.0

    Vor 7 Tagen besucht

    1. Gesamt 1
    2. Essen 1
    3. Service 1
    4. Ambiente 1

    They over booked and it was 88 degrees inside. Reservations for 430pm got seated at 530pm the hostess forgot about us. Our 18 month old was melting down from hunger and heat. My sister in law went to manager and he made hostess apologize and we finally ate. We were so hot and exhausted food sucked. We heard staff say they overbooked all weekend. Poor leadership and judgement. They did comp us 25% but we will never go back and not recommend. Their greed shouldn’t be rewarded for ruining our Mother’s Day.
    

    Benihana - Ontario, CAVor 3 Tagen geantwortet

    Dear Rebecca, We're truly sorry for your experience and understand how upsetting it must have been, especially on Mother’s Day. We sincerely apologize for the delay, the uncomfortable temperature, and the lack of timely communication. Your feedback highlights serious concerns that we're addressing with our team to ensure it doesn't happen again. We appreciate you bringing this to our attention and regret that we didn’t provide the care and experience you deserved.
    

    War diese Bewertung hilfreich?