Cooper's Hawk Winery & Restaurant - Naperville
Have been many times, but not sure why it took almost 10 minutes to get our wine to the table after we ordered. It wasn't crowded and service was just unimpressive.
This is one of my favorite places to go, it was my Birthday and I requested one of their best waiters and I got an inexperienced one instead. Little disappointed! Front desk is not friendly at all. Other than that the food is good and the wine is even better.
Usually reliable experience made less due to slow, inattentive service.
We were celebrating our birthdays and they have us both a free dessert.
Great waitress and of course great food as always
We were seated in the barrel room so that may be why the noise level was very low. Amazing food, wonderful wine flights, and housemade desserts were all a bit expensive but I say it’s worth the cost for special occasions. We will definitely be back.
The food and server were great. The menu had a lot of choices. Side dishes priced too high for the amount of food given. It was very loud in the restaurant and hard for me as a handicapped person to get in and out of the shopping entrance.
We have been here several times now and it does not disappoint. The food is fantastic. The wine is delicious. Our server Erin was excellent! The entire night was exceptional. We WILL be returning.
80th Birthday Celebration for mother-n-law, Dylan was an awesome server, providing excellent customer service.
Great food, great wine, and overall great service. One of my favorite spots to go! Pork Belly tostadas are amazing! As was everyone’s food!
The meal was great as well as the service. Definitely will go back.
The parmesan crusted filet medallions were one of the best steaks I've ever had. Everything else was wonderful as well. Not an inexpensive place, but delicious on a special occasion.
Too much salt in turkey entree, piece of cheesecake we had boxed for home was small compared to the piece we had there. Food was good as usual, wine was great as always.
perfect way to celebrate Thanksgiving, great food, great drinks, the service was top notch.
Always a great time with the bar staff. Thank you Temple and Erica!
We had lunch here on Thanksgiving last year and this year. Both years they honored our special seating request. The food was very good and reasonable for what we got. We actually all had leftovers. Who doesn’t like Thanksgiving leftovers!!
Service was very good and we did not feel rushed as you do at some restaurants on a holiday.
Definitely going to keep this in mind again for next year.
The service is excellent. The food is excellent. The consistency from visit to visit always amazes us. That's why we keep coming back.
Had a wonderful experience with your establishment. Desirae made our experience outstanding. She is fantastic server. Food and atmosphere made it very enjoyable.
Two Birthday celebrations
Never disappointed at Cooper’s Hawk! Food is always delicious! Atmosphere is fun!
A great restaurant with consistently delicious meals. Our waitress was knowledgeable about the menu and answered questions cheerfully. It was a packed room so there was some noise but not a problem hearing my friend
We liked our previous visit, but the latest one was very disappointing. I ordered the filet tenderloin trio. The portions of everything on the plate seemed smaller than previously. Also, 2 of the 3 tenderloins were so tough and chewy, and had some sort of tendon in them, that you couldn't even cut through. They apologized and remade them for me. When we got the bill, they charged us $1 extra for each of the kids meals, and $2 extra for one of the entrees (compared to the prices on the physical menus AND the online menu). Since we caught it, we asked them to fix the check, but who knows how many people they got these extra charges past. Very disappointed, and will find a new steak place.
I’ve never walked out of a restaurant due to a rude server until today. We were seated politely. Our server was brusque from the start. When I attempted to order a Diet Coke and she make a snarky comment about having already told me they had Diet Coke we got up and asked to be seated somewhere else. The other areas were full so we just left. Naperville has too many other choices and we found a spot where we were treated with respect.
Perhaps she was having a bad day, something tragic just happened in her life or maybe I asked for a drink in a ride fashion.
Doesn’t matter but it does take a lot for me to request to be seated with another server. First time for everything.
The monthly chef's specials are always a treat. The Nov dinner special was no exception. Lobster, scallops and shrimp in a lobster sauce served over roasted squash ravioli. Excellent.
Delicious!!! Great service!! Wine tasting was wonderful :)
The food and wine was Great! The service was good, just a little mess up with our food order.
Staff at the Naperville location is awesome. Very friendly, always with a smile. Personalized attention. Food is amazing .
Tasty food in large portions, friendly efficient service, and nice congenial atmosphere. On a Sunday night our little group of 3 arrived at 7:15. Had a reservation but we wanted to sit in the bar, and preferably in a window booth, and those are first-come first served and not reserved. We had a wine at the bar while waiting and the bartender was very friendly and efficient. Our servers were also very good. Dinners were all very good including delicious grouper and a tasty (and very spicy) shrimp dish my wife had. "Mary's Potatoes" and veggie sides were okay, nothing special, but good comfort food. We've been here several times before and always enjoyed a good meal. You enter thru a wine shop and tasting room that is large with lots of interesting wine things for sale, and some nice sweet treats. The decor of the restaurant is pretty generic and restaurant chain-ish, but is attractive and comfortable enough. And, you don't have to move your car if you want to do some indoor skydiving after your meal -- it's right next door.
We had a wonderful experience for our dinner on 11/24/19. Our server was Misha and she made us feel very comfortable. We were celebrating our anniversary. We both chose steak dishes. Tres of Medalions was cooked perfectly. My husband had a NY Strip done to perfection. His steak did come out a little earlier than my dish. They held his under the warmer but everything was delicious. They suprised us with a nice little dessert dish for our celebration. We would highly recommend this location and will definately go back again.
The tasting room service was the worst I've seen. I stood at the bar for about 15 minutes before anyone greeted me. We also had reservations for dinner. We were seated immediately, ordered a bottle of wine and appetizer which came out promptly. The issue was with our actual meal. I had the NY Strip, which was cooked to perfection, but it came out by itself. My daughter ordered a soup and salad. We waited about 10 minutes and ended up having to ask a manager about it because we hadn't seen our waiter. The manger brought it out, but she had asked for the dressing on the side. They had to take the salad back to correct it. We eat at Coopers Hawk at least once a month and this is the worst service I've had at any of the Cooper Hawk locations (I've eaten at 4 of them) and was surprised it was that bad. On a good note, they didn't charge us for the salad.
Was very disappointed. I have visited the St. Charles restaurant many times and have never had a bad experience. We ordered two appetizers, the goat cheese flat bread & the shaved brussel sprouts. The flat bread was burned and very greasy. The brussel sprouts were not shaved but just chunks of brussel sprouts. My daughter ordered the grouper which came covered in soggy oily bread crumbs. My wife ordered the salmon which cane floating in a sweet sauce. I ordered the berimundi and asked the waiter to make sure that it was not over cooked. It came over cooked. I will not be returning to this restaurant.
Great experience as usual!
Everything was fine except the ambiance. Extremely loud in the garden room...........we couldn't even carry on a conversation. Had a pounding headache when I left.
I had a mixed feeling at first as when we arrived - granted 10 min late - it seams like nothing was ready. I am used to make a reservation , come in and be seated feeling like it was all prepared for my reservation. It seam like a small confusion where to sit us and the table was not quite ready however the service was very nice and accommodating so it made up foe all this first not so nice impression. Service was excellent, the food was excellent and we had a fantastic time for the rest of the visit.
You can't beat a better place. Have birthday dinner for my mom and everyone was fantastic.
Kelly was our server and she was amazing. She was able to give perfect wine and food pairings and was not shy in sharing her personal recommendations of her favorite dishes. I couldn’t have asked for better service!