Jack Astor's - Toronto (Sherway Gardens)
the service was very poor considering it was a Sunday evening. Our waiter Drake took forever to take our drink and food order and almost disappeared when we were looking to get our bill. Food quality was average at best. Not sure that I will be back.
We chose to do the Jack Astor’s marriage for Valentine’s Day and it was amazing. They did such a great job, so impressed.
Overall we had a good meal. The menu is much better now and we all enjoyed our meals.
Had the Holy Smoke Burger with fries. The burger had no taste. It was very bland. I could taste freezer burn in the fries. I was not impressed with how the food tasted.
Our server Zee was very pleasant and great at her job!
It was as always an amazing experience.
Our server was great. She always made sure we were okay and was always around. Thank you Ashley K.
Service was outstanding however food is sub par.
Great spot for a birthday meal. Prices and quality are what you come to expect.
Food quality and quantity has been reduced since our last visit. Server seemed unmotivated and unfriendly.
Get together with family
Had to go to the hostess stand to request menus after we waited for a few minutes
Our food was ok. My husband's thai noodles were all clumped up together and my veggie burger patty was burnt to the point that it was all black. I also requested for extra pickles on the side and they just put one in the actually burger. Jack's food and service is usually pretty good however we've noticed that changes a lot and goes downhill during busier times... like Friday nights.
Food was disappointing - chicken wings soggy, served in a pot which means you get sauce all over your wrists when dipping wings. Chicken Parmesan was a joke!
Celebrated my hubby's bday tonight. We ordered nachos to start and our mains. We received our mains after some time, but no nachos. We were given some bread instead.
Manager came by and apologized for the experience. She took the nachos off our bill and gave us 2 to take home!
Waitress was polite, attentive and helpful. She rounded up her crew to sing Happy Birthday to my hubby. Didn't have to remind them, I put it on the reservation.
Now THAT'S customer service!
Mistakes happen, but it's how they corrected it, and the sincerity of their apologies is what made our night.
Thank you for proving that good service still exists!
Took my son for his 18th birthday , only about 4 tables in the whole restaurant.
Never disappoints for a family restaurant. Patio is an enjoyable place to have a meal with the kids.
They were in the middle of a menu update, all the apps we ordered were not available but the manager helped us out.
Hard plastic straws AND styrofoam takeout containers for leftovers? Are you kidding me Jack Astor’s?! This is 2019. You are a chain restaurant that can easily procure more eco friendly options (which, yes, are still not great) such as paper straws and containers made of recycled paper products. We won’t be going here or to any affiliates until this changes and we are broadcasting this loudly across our networks.
They only put mayo on half my burger. My waitress spilled our drinks all over me. But it was an accident. More upset about the burger
The waitress we had (Ashley) was super friendly, funny and helpful.
Superbowl was a lovely meal. Full of hearty ingredients and not empty fillers.
I just went on a girls night! Our waitress was fantastic! The food was good! We sat on the patio, wasn’t busy at all because it’s a long weekend.
The drink that my boyfriend got didn’t taste good & the food he got wasn’t what he expected.
Wonderful service and food
Excellent experience again at Jack Astor’s. We had Steph last week and he was awesome. We decided to come back for Father’s Day and my dad’s birthday and we had Kevin. He too was very attentive and friendly. Our family will definitely be back. The service and staff are fantastic!!
My reservation got canceled the day of. I called in to inquire why and was told they weren’t taking reservations for the game. Had I been made aware before hand I could have made other arrangements. I was told they would try to accommodate but no guarantee could be made. While I understand this is a busy time and special accommodations can’t be made, I still feel this could’ve been handled in a different manner such as offering a free app / drinks / accommodation for a later date. I’ve been going to this location for quite some time but this was definitely upsetting and I’m not sure I would be going back.
Couldn’t think of a better place to have my birthday, thank you!
Another efficient business lunch. Thanks!
Went there for my birthday with a friend and to watch game 5 Raptors game. I loved the excitement from all the patrons watching the game. Our server Nicole was excellent as was our food.
Thank you! It was great! My friend and I had a great time.
Really expensive for a “cheap” restaurant, server didn’t care, and it was so loud in there I couldn’t have a conversation with my boyfriend who was sitting right next to me
Good food great service and with the use of the open table app we didn’t have any wait even though there were many people waiting when we arrived.
It was too noisy, too busy and the service was poor. Didnt have a chance to order a second drink because our waiter was too busy to come back. But that's ok I guess since we didnt get the first drink until half way through the meal. Ugh.
Best family place in Etobicoke
Service was fantastic. Jan, our server, was attentive, responsive, accommodating on our first night out with our baby.
Food and service were great. It was the thought that one time we didn’t go the the Garlic pan bread, thus we’ll have to return soon to get our fix! I think it would be a great marketing move if randomly thought the night J.A gives away free G.P.B !! Make the last one of the day a special- “ with cheese”!! Just a though!!
Food was good for the price, atmosphere was great, but Drea took it up a notch with her amazing service! She was friendly, attentive and most absolutely wonderful. Thanks again :)
Food and service was very good, portions not too big, desert was small ish. Bit noisy for easy conversation.
Good food good times and value
So all in all great