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So - Mi 16:00 - 17:00 21:00 - 22:00
Our experience was very poor. We had a group of 9 on a busy night, but had reservations. We showed up early and when we said we had arrived we were told we wouldn’t be sat for 15 minutes as someone was at our table. There was never an apology for the inconvenience as we had this reservation. We then proceeded to wait another 45min to be seated. During dinner our service was very slow and uninviting. They came by to give the example of the steak cuts, but then did not return for another 30min to take our orders. After that it took about 45min to get our food order; meanwhile all the tables around us, including the people who ordered after us, received their food. To put a stamp on it, it took 20min to get our bill after asking for it. We were celebrating a birthday in the group, which we had to remind the staff about multiple times before they brought something out prior to bringing the check. This was a very surprising experience considering the caliber of restaurant, but I’m thoroughly disappointed and would not recommend it at the risk of having an experience like the one we had. The food was good and warm once we received it, but not nearly good enough that it was worth the wait we endured. This was one of my worst restaurant experiences I have had.
Could go on a long winded rant but overall not good. Our waitress was the only good part of the experience.
Completely disappointing! We’ve been to Kinzie Chop House many times. Poor management and poorly prepared food. We’ll never go back.
We were sitting at the front end of the bar enjoying a drink when the hostess said our table was ready. We closed out the bill, and followed her to the main dining room and then to the back end of the bar where she abruptly abandoned us with no explanation. We were left standing there bewildered. A waiter told us to wait in a claustrophobic vestibule that was full of people and there were no available seats. We were standing there wondering why she took us away from the bar to walk us around the restaurant and then walk away. Who does that?
I walked back to the hostess stand where I was told they were getting our table ready. Then we were told that another hostess had seated a couple at our table. The hostess should’ve told us that in the first place. Then we were given a myriad of excuses from the manager. All of which were unrelated to the situation. Bad move. They should’ve just apologized and given us a drink on the house.
To make matters worse the food was poorly prepared. The rolls were like heavy cheese bombs - not in a good way; the baked potato and my husband’s steak were under cooked, and his steak lacked flavor. How hard is it for a steak house to get the one thing they specialize in right?
We have visited every year after the One-of-a-Kind show at Merchandise Mart, Spring and Fall. Usually we always have a great experience. This is the first time steaks had no taste and cool when brought to the table. The carrot cake desert was tasteless. Everyone has a bad day, so I might try one more time but probably will look for another restaurant if the next visit is more of the same.
Jorge is THE BEST!!!!!!! Food Was Delicious!!!! Everyone is so friendly!!!!!
Food was excellent. Nice wine list and notable old fashioned cocktails. Timing was a little off. Wine came after our steak entrees. Save room for dessert.
We had a very nice dinner in the bar. Very cozy, intimate setting. Our waiter, Julian, was excellent. I had the cowgirl ribeye that was delicious! Kinzie is so much better in every category than the larger steakhouse chains. We’ll be back!!
Light was too bright for dinner, the decor is dated, the food was below average .
I have been going to Kinzie Chophouse when in Chicago for years. It has been redecorated and apparently there are new owners, but the experience was still terrific. Great service, great steaks and sides, and a fantastic wine list. I will be back.
Over the top food, service & atmosphere! Couldn’t have been more pleased with the wine selections, creative sides and the perfectly aged and prepared steaks. Leave room for dessert - the decadent chocolate cake was wonderful!
The food here is quite good and the service is always great to begin with. This is the second time I've gone when the waiter just disappeared at the end of the dinner and we waited quite a while for him to ask about dessert and to get the check.
We had our first date at a Kinzie Chophouse 8 years ago. We were engaged there in 2017 and we spent our first wedding anniversary here. Always great food, great service and a great ambiance. Thank you everyone at Kinzie.
Amazing food and amazing service! We were sat in a smaller room by ourselves. The host then sat a table right next to ours with about a party of 8. My friend and I struggled enjoying our time since the table next to us was so loud. It was odd to me that they would sit us so close to such a large group when there were so many other table options. Our server was struggling between us and the larger table too.
Great food / bit expensive but very nice ambiance!!!
Would be great for a special occasion or biz dinner.
Amazing service and food in comfortable environment
The staff was amazing and the steaks were cooked perfectly
Excellent service, friendly, welcoming. Food was excellent and excellent ambiance
No wait, good food, average steak house price. Went on a weekday so it was quiet.
We loved Emma!! Our meals were phenomenal. We had out of town guests from Scotland who were impressed by the ambiance & meal.
Food was pretty good but the server was not the friendliest and the closer it got to closing time the more the staff stood and stared at us as if to say - time to go. They close at 9 yet they started staring at 8:30. 😐
Kinzie chophouse never disappoints. Have been multiple times .
Service was mediocre, felt rushed and food was just OK
I loved everything! Our private room the wait staff and front desk staff. The food was awesome 👏
The food was very good and the service was excellent.
The deviled eggs were fantastic! What a great addition to the menu. This is my go to place for lunch date or special occasion.
Food was only fair. Felt ignored by server. Place was empty! Don’t know why we had to look for our server for everything. Order, more water, bread, check....he had to be chased. No need to return.
This was the worst steakhouse I've ever been to. I ordered my steak medium rare. They brought it out over done twice. My friend ordered a steak medium rare. He got his overdone once and medium well once. My other friend ordered his medium rare and he got his medium. The chef actually made me cut into my 2nd steak because he thought I was mistaken. Turns out the steak was still overdone all the way through. Everyone at this establishment is pretentious and they have no reason to be. Our table right next to us was also having an awful experience. We asked the manager to come to our table. He refused 3 times because he didn't want to admit his mistakes. I had to walk up to the manager and he did not care how awful our meal was. I've been to several steak restaurants in Chicago. This was easily the worst. Awful food. Awful service. They made us pay even though they messed up the meal. I've never been so disappointed. The wine they had nothing to do with worked out well. Highlight of the meal.
We arrived for our reservation on time and were promptly seated. A meal for three plus dessert took about 2 hours which was perfect as we had a show to attend 30 minutes later. We each had the filet mignon which were cooked to suit our tastes precisely. My guests shared their ala carte vegetables and I enjoyed the baked potato. Service was excellent. So many good choices that I don’t think you can ever go wrong. Perfect for a date night.
We were celebrating my son completing the Chicago marathon
Chicago marathon post dinner was wonderful. Would highly recommend. Emma was an amazing server!!
Excellent food excellent service would recommend for any special occasion
We had been here in past over 9 years ago and had the most memorable lemon chicken dish. We got there and were a touch disappointed that it was still not on the menu . Our disappointment quickly changed after I received my petite filet. It was honestly the best filet I have had in years . It was cooked perfectly ( I like rare but not cold in middle ) it had great sear but cook and seasoning were right on. Garlic mashed potatoes side was also great and seasoned to perfection. My husband enjoyed the meatloaf which was also seasoned so good. Our waitress was great. The Bearnaise sauce was also a standout. Will be back to try some of the other items that looked so good. Very good restaurant and a great place to go last minute if you have trouble making reservations at 1 of the more popular Chicago restaurants that require reservations weeks in advance.
Fantastic steaks and seafood! Really enjoyed the food and service. Right up there with some of the best steak houses in Chicago.
Great lunch! Love the risotto and filet mignon!
The food and service remain very good since the change in ownership. The wine prices are outrageous. This was one of my favorite restaurants in Chicago but no longer. $240 for a bottle of Jordan Cab? I don’t think so... I found all the wine prices to be outrageous.
Appetizers were sub-par and they obviously push for side dishes that are in the over-ordering category. When you don’t order a steak, the mood for what was a desired “higher bill” on the servers part changes dramatically.
We came here for our anniversary and arrived to a privately set-aside table with a red votive candle and table place card mentioning our anniversary. Also we were created with a glass of champagne. The steaks were indescribably good. Emma was our server and she was knowledgeable and wonderful. It was by far the best restaurant experience I’ve ever had!
Didn't have either bottle of wine we tried to order, and it took upwards of 15-20min to finally get a glass of wine (drinks came after apps). Steak was a bit over done as well. They attempted to make it up to us by removing our $12 app :/
The service was good, I enjoyed the lounge area.
Great service, great meat, all fresh