Kona Grill - Arlington
Excellent atmosphere and exceptional waiter, personable and attentive!
We lucked out and dined when their bottles of wine were half price. Great bargain. Food was quite good. We enjoyed salmon and a Mumbai Bowl. Service was attentive without being rushed.
This was my first dinner at Kona Grill, and it was subpar. I want to be clear that the happy hours and lunches I’ve had there have always been outstanding. Sadly, this was also the first time we introduced friends to Kona and they were not impressed with our choice, which always feels bad, especially on one’s birthday.
We had two servers, I think. The first man was clearly trying to help out, but instead of getting us waters and then taking our drink orders, he tried to take our drink orders, but had no idea what was on tap. It took several visits to the table and a long time for everyone in our party to get drinks. A second server finally brought waters. We didn’t get a chance to order appetizers with our drinks and the servers kept running away as I tried to call attention to our want for apps. We ordered them at the same time as our meals.
Basically, the service wasn’t great even though there was hardly anyone in the restaurant besides patrons at the bar. The sushi rolls two of our friends ordered got “lost” and our entrees came out haphazardly. It was difficult to order drinks throughout the meal and water glasses stayed empty. Curiously, half the table had their glasses refilled at one point, but the empty glasses in the middle of the table were never refilled.
We’ll return for happy hour, but I don’t expect our friends will ever go back.
Great food, great service, great atmosphere. All around great choice for dinner.
Uber drivers do have trouble finding it though!
You can’t beat this happy hour! This is the best one that I’ve been to. I was a little skeptical with the $5 sushi rolls on their HH menu but wow was I proven wrong. The food was amazing and the service was so fast! They have so many different options on their regular menu that I will be coming back even if not for HH.
The poke bowls were excellent, but we were shocked at the slippery floor throughout the restaurant. It seemed as if someone had waxed it with something totally wrong; it made it EXTREMELY slippery. Someone is going to fall there. We hope that this is corrected soon. Otherwise we will not be back. The waitress also forgot to bring our edamame before the meal, so it was served with our dinner, which was not what we wanted. We were not very pleased with our experience overall.
I had the lamb which was very muttonny (taste gamey, i.e. not fresh). (I loved the rice and carrots, but the lamb was not good.) The other folks I was hosting at this dinner did not like their food, it wasn't fresh and it was poorly spiced. The napkin which wrapped around the silverware given to one of the people at our table had a lot of long hair on it. Staff was nice.
I haven't been to Kona Grill for a while and was pleasantly surprised. The menu has changed but all the old favorites are still there. The food was good and we tried a few of the new sake's and they were also good.
At first, we were the only ones in the restaurant. Great kids meals. Ahi tuna for sashimi is flown in from Hawaii daily. Great Asian dishes and sushi. Nice wine list. Will definitely go back when in town. Vanessa was great! We had a party of 12 and it was not a problem. They also have a private dining room for a bigger party. Great place.
Our server was excellent. He gave recommendations, quite helpful, and super nice.
Excellent food and service. I had not been to Kona Grill in years and I am looking forward to going again.
Not for business meals. Too loud. Service was less than average.
Always consistently good food and service. Their menu is dynamic and it always has a cool vibe, yet appropriate for almost any occasion.
Several times I’ve been to kona service is pretty bad. Last time got to the point when I had to get up to find my server. Not okay at all.
Great food, awesome service!
Terrible service. Maybe the waitress was new but we needed to remind her about our order at least 3 times.
We had a very nice dinner with friends here. Very nice services and kids friendly. The cool big fish tank adds additional attractions to kids. Food are fine and love the sushi rolls. Good experience.
Granted, I was told that they were understaffed that day, it took us over an hour to get our sushi rolls - only three orders!
Overall a good experience due to our server and the great company.
Our service was almost non-existent - we had to go to the bar to get our own sodas, and when the server finally brought our bottle of wine, he didn't even open it. He just left it on the table, and walked away. The food was fine, nothing special.
Our server was new and really struggled. Nice guy who could do well if trained, but he struggled to get order right, deliver drinks or food in timely fashion and deliver food without dropping and staining my nephew’s shirt.
Seemed like most of serving staff is new. Was surprisingly quiet for a Friday night. Wondering what has happened to the energy of the place. Something just seemed off. I hope they get it together as we have enjoyed the food and atmosphere in the past.
Great mix of sushi Asian and American quinine. Good option if you have folks in your party who don’t like sushi as they will have plenty of options.
Exceptional service today. Consistently good food.
Really sorry to say that since they changed staff and management the place has gone downhill. The sushi is no longer good and I'd say with their changing their happy hour to end earlier at 6pm, they've shot themselves in the foot. Very empty at lunchtime also and food is not as good as it used to be. Won't likely go there much anymore unless something changes.
Pros: food was good and wait time for food was reasonable.
Cons: very noisy and table was wobbly
Neutral: server seemed nervous- think he was new
This was a surprising find in Arlington. We had a great lunch with a variety of fun bites .The wait staff was very congenial and low key. The price point was very acceptable! The libation selection was great!
The food is good - the noise level is very loud - the service varies but always slow.
Second visit. Frankly the first trip was better but the food was still good. Cuban Sandwich is excellent. Salmon was not a hit as it was bathed in a ginger teriyaki sauce that took away the taste of the fish. Side of fried rice and spinach and sweet potato was excellent however. Service was good. A bit slow but not unbearable. Restaurant AC was working well and it was freezing inside! Kona is a good place if you come with the right expectation. I'd go again if I was in the general area but wouldn't make a special trip.
We come because the kiddos love the fish in the huge aquarium and because there is something on the menu for all of us. Service has been less than stellar the last two times we’ve been there. If there are kiddos at the table, generally the parents want to get them squared away first and want to order their meals ASAP. We’ll prob stay away for a while and give them another chance in a few months.
Excellent service and food. We could carry on a conversation only with difficulty.. This is a great place for terrific sushi, etc. and group celebration but not for a business meeting
Went early Saturday and we were the only large group. Took a longish while to get our food, but the food was surprisingly delicious. Definitely recommend the burgers and sliders.
WORST DINING EXPERIENCE IVE HAD IN A VERY LONG TIME. I’ve eaten here quite a bit and last night honestly might have been my last. Everything about it was horrible - management, service, food... i can’t think of one good thing. Where to start...
The service was pretty nonexistent from our server from the start. I sat there watching as she waited on every single one of her other tables, but ours. I had to finally ask another server working last night for drink refills, soy sauce for our sushi and the cups to put the soy sauce in for our sushi. He was great.
The lady who dropped our food off would have known we didn't have these items if she looked at our table. She threw our food down and walked away, not saying a word.
The calamari and a sushi roll that is fried were super overcooked - calamari to the point it crumbled apart and was dry when you bit it. Disgusting. I complained to the manager after our sushi was bad and i had tried to flag down our server multiple times unsuccessfully. The manager (Antonio) NOT ONCE came back by to check on us to see if the food was ok or to see if the service had gotten any better, which it hadn't.
The server even had the nerve to come up and say she didn't understand why we didn't like the sushi roll because everyone likes the one we ordered...
well yeah... I'm sure it's an awesome fried roll if it wasn't fried so much to the point the fish was so dry you had to drink water to wash it down.
The only good thing about the meal was the carrot cake, which was a let down bc i had to ask 3 TIMES for it to surprise my mom for her birthday and it was no longer a surprise when i had to tell them for the THIRD TIME TO BRING IT OUT and she knew something was up at that point.
This visit has definitely made me consider never coming back to this restaurant because NOTHING was done to rectify the situation and it wasn't just bad here and there. The entire meal/evening there was horrible and a huge disappointment.
The food was mostly good, although we had to wait a long time for it. The potstickers were very good, but we discovered a rubber band in the slaw mix that came with it. The restaurant didn’t charge us for it. The rainbow roll and sashimi were decent, but nothing to write home about. The service was nice enough, but a little scattered.
First time diners at Kona Grill this weekend and it was awesome. Our waiter (I think he said his name is Nisham but I may have gotten that wrong) was excellent.
Great happy hour specials, we tried a bunch of food and it was all well priced and tasted good!
Very poor service. Our waiter was Alex. I informed the hostess about an issue and she said she would let the manager know. We never heard from either.
Food was great, service was lacking and despite the food being tasty we found ourselves still hungry. It was a bit pricey( a fountain drink was $3.50 and never was asked for a refill). It just wasn’t worth the price of admission.
Went here for dinner with a few friends, and sat outside given the nice weather. Atmosphere was fine - nice deck area for outside seating; inside was less crowded with louder music. The service is what made this experience much less enjoyable. Our server did not have answers to any of the very simple questions we asked (specials, preparation, availability) and repeatedly had to go ask someone else before coming back to the table. She also couldn't answer which sushi had raw or cooked seafood in it, and we had to explain that we needed a definitive answer due to food restrictions for one member of our group. It took 25 minutes to place a drink and appetizer order, then another 20 to place our entree order. The appetizer came out about 5 minutes before the entrees did. The food was decent - sushi roll was well-made and the tempura flakes gave a nice crunch, and my friend said her poke bowl was flavorful. We waited for our check with a table full of plates ready to be cleared, and finally got it 15 minutes later. Overall, if the service issues were worked out, I would come back!
I'm sorry to say that since a recent changeover in management the food is not as good as previously. Also they changed the happy hour time from 4pm-7pm to 3pm-6pm. Especially the sushi which is no longer tight and tidy like good sushi should be. I don't know what happened but, except for one very good waiter, no-one really seems to care much whether the food tastes good, is well presented or good value. Really disappointing. There are so few really good mid-range restaurants any more. All you need is really fresh, simple ingredients with interesting recipes, good value, great service and great attitude. When I go to a restaurant I really would like to have something that is better than I can cook myself. Another let-down.
Food was good . Just noisy. I did not like the loud music.