Hello there!

We actually were there on time and THEY did not have a table for us. They said they were short in staff and could not seat us. We left our name on the waiting list just in case. But we had two hungry kids and had to find another place who could sit us right away.

They texted us almost 40 min after our reservation time. What was the point of making a reservation and conforming it if they will not take us?

Very disappointed with their service.

Very friendly bar staff, ordered salads to go and they mistakenly brought them to us to eat at the bar, there wasn’t much in the container when I got at home to eat it so I was a little bit disappointed in the portion. But otherwise the ambience was great in the restaurant was not too noisy so having a conversation was easy

Delicious pizzas, quick and efficient service, quiet sitting area, reasonable distance between tables given the continuing pandemic

Nice service
Best pizza

I know there are labor shortages so we are usually patient, but this was ridiculous. We had to ask for our server multiple times as he disappeared for long stretches and then came back and was temporarily overly attentive for 2-3 minutes only to disappear again. Also had order issues and didn't bring the check when we asked him to so had to ask someone else 10-15 minutes later.

Really enjoy this restaurant!! Our dinner party had the mini burgers, wings, ribs, jumbo shrimp, and a pizza. Food was perfectly cooked and our drinks were good too! The prices are a tad bit high, but the quality of food makes up for it!

Was seated in the most awkward area in the restaurant, the table had a Column coming out of it. And all of the surrounding tables were open. The food and drinks were fantastic, and the server was very attentive. I did notice an additional drink charged on my check after the fact so double check to make sure your bill is correct.

Have been going to Matchbox since last 15 years or so. The quality of food has gone way down. Our standard order is fire and smoke pizza and table bread with drinks. Table bread used to be $1 now it’s $5 which is okay but they do not bring out the garlic butter with or on it anymore. The whole reason to order the bread is the butter.
Matchbox has changed the recipe for fire and smoke pizza way too many times in last 5 years. A couple of years ago they stopped adding Smoky Gouda which ruined the pizza. Now they came back to the original recipe but changed the dough so it’s not the same. The base cannot get crispy even though you ask the server to make it extra crispy. The server followed all our instructions but still the pizza turned out just okay.
Please get back to the original ingredients and recipe. ThNk you!

Went here for my very first Matchbox experience and it was every bit of amazing! The food was so delicious! Can’t wait to visit again!

We three ladies had a delightful time; the food was delicious and our waiter so accommodating...will definitely return!

Did you change the recipe of the pesto chicken pizza? It is much worse than it used to be.

Also you did not have the beer that we wanted. Not a big deal but a little bit annoying considering we were told that you had the beer but it was not tapped yet.

Food and service were very good. No complaints.

We went to experience Matchbox's Restaurant menu. Although we were not dining late in the evening (6:30), they ran out of the crispy chicken all four of us ordered! We asked if we could then order a chicken dish off the regular menu for the same price and was told we could not. We'd already eaten our appetizers when we were informed of the chicken shortage. Bait and switch?
Our waiter was terrific - available when needed, accommodating, and pleasant. It was not his fault the restaurant ran out of the dish.
Disappointing.

Pizza oven was down but we were not told of this up front. The entire reason for going was for pizza, would have been nice to know before being seated and ordering apps & drinks. Food is average and really not worth the prices they charge.

We appreciated the opportunity to eat outdoors (the only eating out we are doing during the Delta surge), but I would be better if Matchbox reservations allowed diners to reserve for outdoor seating as some restaurants do. My food was fine but my husband's breaded shrimp had shells in some of them. Unfortunately, the servers are not all wearing masks properly --they wear them beneath their noses in some cases, which defeats the purpose of the mask.

The brunch here used to be great but they took away the unlimited brunch and half the brunch items. The brunch menu now consists of about 8 options.

The menu has changed a bunch over the last year and not for the better in my view. It is quite eclectic, so maybe they are trying to see to what the locals gravitate. There are some basic entrées and some very expensive ones, which seem out of place this restaurant.

Sat outside (our) preference,wished we did not. Very noisy outside; not especially clean

Went for an early dinner so it wasn't busy but they seemed well staffed. Hostess and waitress that took our order were very friendly. Food took quite a while to come out. Side salad came with the meal which wasn't ideal. When it was time to get a box and check it was tough to flag someone down even though it still wasn't busy.

I tried twice to provide feedback directly to Matchbox via the "contact us" website link. No response. Our food was good, no complaints. The dining experience, however, was awful.

I am aware and understanding of service shortages, but expect the basics when dining out. Staff was unfriendly, and at times, rude, clearly frazzled (saying so out loud), and our waitress/the bartender and the two pizza makers (in direct view of customers), wore their masks improperly. The pizza makers wore their masks as chin covers (I offered to send a picture to Matchbox) and the waitress's did not cover her nose. After 1.5 yrs, if a mask is part of your uniform, it should fit and be worn properly.

We ordered food and I ordered a cocktail. About 10 minutes later, our waitress came over and said she made the wrong drink. She stood there, and said, "I can just throw it away if you want." I told her I'd take it (it was one I had considered), expecting that she would comp the drink. But no, I paid for the cocktail she made by mistake. In that case, just make the drink I ordered and bring it to the table. Why take the time to tell the customer?

A food runner put our food on the table and left without saying a word. I flagged him down the next time I saw him b/c we needed condiments. He dropped off a near-empty shaker of parmesan cheese. I asked a woman, who appeared to be a manager, for a refill. She said it might take a while. OK. She returned and dropped some take-out packets of cheese on our table. I asked if we could get the shaker refilled and she said, "let me see if I can find some." She eventually returned with a full shaker and said, "I was able to find some for you!" In a restaurant that serves pasta and pizza, parmesan cheese should not be a special request.

We also had trouble getting the bill and our dirty dishes were still on the table when we left. This was my birthday dinner w/my kids, so I paid (incl. a tip, expecting to discuss w/Matchbox directly on another day.

We enjoyed the food, the service, and the opportunity to eat outdoors on our recent visit. The chicken sandwich was delicious and hot (though I prefer a simpler preparation which Matchbox accommodated. However, the cinnamon rolls were not nearly as good as the prior version. These were hard and too large to serve as an appetizer. I would also like Matchbox to consider reserving for outdoor seating. Since COVID is raging again in NOVA, we have a strong preference for not eating indoors in a restaurant.

It was very good but it is about time to discard the “pandemic menu” and serve all the good food and selections on their original menu.

Pizza was the kind we liked, thin crust. Good service. Only thing we didn't like was being seated next to the kitchen. They could of put us somewhere else because we were there early and plenty of tables.

Ridiculously long wait or food after ordering. Salads and pizza should not take 45 min.

Amazing service and consistent food, every time I visit a Matchbox restaurant I am pleasantly surprised. There were 6 of us for brunch, we had meatball, chicken and waffles, spinach and artichoke dip, traditional breakfast; to top it off we all had the carrot cake which was phenomenal. Definitely one of my favorites spots.

Loud inside. Great waiter. Food very good, cocktail drinks too expensive!

Waitress didn’t know menu and wore her mask under her nose which was disturbing. Food was mediocre and substitutions were problematic.. Music was too loud and made it difficult to hear and talk. Lighting too dark and had trouble reading menu.

Usually we love matchbox but yesterday’s experience was sub par. First when we arrived, the hostess did not inform us that the ac are broken. It was 90 degrees outside. After we sat, we were sweating and so hot and asked about the ac, and then they told us it was broken. We decided to tough it out and drink lots of ice cold water. We ordered. Then food didn’t come out for another 35 min. We were so hot but it was too late to cancel our order so we waited sweating. And tried to eat fast so we could find some air conditioning. Food was good but we couldn’t enjoy it because we waited so long and it was so hot!

It was pretty good. My chicken was a tad overdone - that’s really the only thing that was wrong.

It was nice to visit with friends

I thought it was a little pricier than last time but the food was enjoyed and the service was excellent. I will return.

Food is always good. However, did notice removal of favored grilled tuna and spinach salad. Also they reduced the number of wings/drumsticks in appetizer along with raising the price.

Good food and service, usual spot the family likes

Showed up for,our reservation and gentleman tried to put 6 of us at a table of 4. Another server set up something else that was merely acceptable . Server was slow , and kind of rude . We ordered bread because the kids at the table were hungry . When the food came and we still didn’t have the bread we asked her about it . She said the kitchen burned it . We told her we really didn’t need it anymore since we were already eating . She said “ they didn’t do it on purpose “. What server talks to a customer like that . Food was mediocre . Won’t go back to matchbox in merrifield again.

Good service

The food was good but very slow. It took over 30 minutes to get an appetizer and almost an hour to get an entree salad.

Great service.

Great food and great service. They were packed to capacity so it took a while for the food to come the wait was worth it.

I mentioned it was for a birthday occasion and there was no mention of the occasion.

Food was great but service was very slow. Took a long time to get drinks and food. But food was great.