Took our daughter out for a treat and had a delicious meal!
My family started going to Francesca restaurants in 1995 and it has been our “go to” place for dates, celebrations and business functions. We have always been happy with our outings until the last year. The service is always solid but the food certainly not so much anymore. In fact, it has been disappointing and even embarrassing when we hosted a group of friends not long ago.
My wife and I decided to grab a quick early dinner Friday night but the food was not good. My wife had the seafood pasta and it was highly over salted and in my option lacked any other seasoning and The seafood was lackluster portion wise. To make matters worse I tried the pasta with beef but the meat was either freezer burned or spoiled. My wife tried it to make sure my taste buds weren’t off but she immediately spit out the meat and asked for our waiter and she told him the meat was sour tasting and spoiled. He apologized and asked if f I wanted to order something else and I chose the pasta with salmon. This entree was really bland and the pasta was undercooked. Rather than prolong the meal we decided to leave. The manager on duty came over and apologized but we are convinced that something has definitely changed with the quality of food and preparation and it’s not for the better.
This makes the 4th visit in a row where we have been disappointed. We hate to give up on a great place but it hasn’t met our expectations and is not worth the money for what we received. I really hope they read this review and try to reach out because I would be happy to provide further details. There are too many great restaurants in the city to settle for something mediocre at best anymore.
Great food, great service. A little noisy
Too noisy, and were seated upstairs, which was difficult for me. It food and service were very good.
Everything was fine. The food, the service the atmosphere.
Too loud to hear each other!
Our food was more delicious than usual and service was great. Our server Belli (sp?) was fantastic! The pizza and gnocchi specials were really great
Have been to Mia several times, their dishes are wonderful, their staff is always friendly and attentive, I always have a wonderful time there !!!!
Great food and service! We always enjoy going to Mia Francesca!
Table at the top of the stairs with a cold breeze next to the bathroom, very slow service with no attention. All in all a bad experience
Hello, Thank you for the honest review. I'm sorry we did not meet your expectations on your last visit. I'd like an opportunity to learn more about your experience. Can you please contact me at (312) 810-5529. Thank you, Peter Mounayer General Manager
Exceptional food and service. Best meal I have ever eaten!!!
Still the same top notch food, beverage, and services after all these years! My friend who is new to Chicago is very pleased with my choice to take her there.
Crazy amount of noise, super packed jammed in tables and poor service. The food was good but it was ruined by all these things.
Everything was as expected. Service a bit slow and inattentive. Had to ask 3 separate time for a refill of ice tea.
Hi Jeff, I'm sorry for the less than ideal service. We will continue to work on that. Thank you for the positive review. Peter Mounayer General Manager
The staff very kindly accommodated ann extra guest, and the service and ambience were outstanding.
Thank you for the review!
Service outstanding as usual. The appetizer carpaccio, as always one of the best. Our two main dishes were very disappointing, though. Both were completely over salted. Been here many times, and never had a poor meal before.
We had a reservation and were sat immediately. The service was prompt and attentive and the food was very good!
Thank you for the review Nicole!
Busy night but you wouldn't think so with the very efficient service.food was delicious and overall a pleasant experience.would definitely come back
I'm glad you enjoyed your experience Micky. We appreciate the positive review!
Waited over an hour for our food and it was cold when it did arrive. Many parties were seated and gone while we waited. Overall disappointed.
We love this restaurant and every time we visit Chicago, we eat here, sometimes multiple times! Love the food, the service and the ambiance!
Thank you for the review!
We love Mia Francesca for date night. The food is amazing!
Thank you for the review Taylor!
They had an amazing limited time wine and food was fantastic as usual. They knew to provide a gluten free menu and I didn’t even have to ask - we love this place!!
Thanks for the review Lauren! And we love serving you! See you soon. Peter Mounayer General Manager
Great spot for any occasion! It can be a bit noisy, but that's because the food is excellent!
Thank you for the review!
The food was good. It was exceedingly noisy. The bar area along with the conversation from the patrons made it very hard to hear one another. Also, the restaurant had background music playing that only added to the raised noise level.
Hi Stanley, I'm sorry for the noise level. On weekends it does tend to get noisy in the main dining room. Weeknights are not as loud. We hope to serve you again! Thank you, Peter Mounayer
Very friendly staff and high quality food. It was loud but not overbearing. Many patrons were recognized by the staff and it seemed like many people had been there many times. I would definitely go back for another date night.
Thank you for the review Bradley. Our regulars are the reason we have been around for 27 years. Hope to see you soon!
Normally pretty good but it seems like a get em in and get em out restaurant now. Service was poor at best and food was nothing more than average. Very disappointed and will look elsewhere when downtown next time.
Always good food, always good service. Problem was they jam you in and people, customers, waiters, continuously trying to navigate past me, bumping me every 30 seconds (no exaggeration).
Would not describe the noise level as "energetic" Would describe as too loud
Not what it used to be but still good. Still noisy.
The waitress was not very aligned with the needs of our table.
We came into town from Indy to see the baseball game, needed to find a place to dine and found this gem on yelp, it had fantastic ratings, so we thought we would try it. We made a great decision!!
Our waiter was very friendly went over the menu and gave us suggestions. The pasta we had was delicious.
Good meal. Needed the Happy hour to extend to 6:30 p.m. for people who work and get out of work at 5:30.
Horrible service, you couldn’t even hear yourself thing over the banging of dishes. Food was great, perfectly cooked pasta. Would go back, just not on the day of a cubs game
Great service. Delicious and authentic Italian food. Fun, energetic ambiance. We’ll be back!
We went on a very busy evening with friends. We had reservations, but it took a while to be seated and then to be waited on. Once they realized how long we were waiting for service, they sent over complimentary calamari. I think they lost our order, 2 tables that were seated after us ate and left before we finally said something to our waiter. They finally brought our food and one of the entrees was not cooked through. In the end, we were given Lemoncello and desserts, which we thoroughly enjoyed. I am usually a 5 star for Mia Francesca’s, I know this was an off evening for them. We will definitely go back!!
Hi Patty, I do recall that evening. I appreciate the honest review. Surely your experience had a few issues. We hope for another opportunity to serve you. Thank you, Peter
Always an amazing experience. The food is great and the staff is friendly and efficient.
nice ambiance on the patio and valet parking was convenient. Food was good!
As always, Mia Francesca was terrific. The Burrata and tomato salad was wonderful--the cheese outstanding and the variety of tomatoes very tasty. The calamari appetizer was perfectly cooked and the linguine with shrimp, clams, and scallops, in a spicy tomato sauce was excellent. The menu is always a little different, but everything is always good. The service is attentive but not intrusive or pushy. And, as a favorite of many of the residents in the neighborhood, the crowd is locals, not tourists. Mia Francesca is on our regular restaurant rotation and will remain there.
Great food, great service, great wine! Will definitely be back
Had a lovely post-Cubs game early dinner in the courtyard outdoor seating area. Service and food were excellent as always. We’ll be back!