Bertucci's - Timonium
Of the 3 dishes ordered only one was good, shrimp scampi. The mushroom pizza was bland and tasteless. The eggplant was full of bitter skin. Very poor in the food department.
We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.
Wasn’t anything special it was outstanding service outstanding food the waiter suggested cookies with ice cream and it was phenomenal the pizza was great as usual we expect this kind of excellent service all the time and we get it
Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!
Always good very friendly and good service food is always hot and in good time to the table
Thank you, Victor, for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!
Great food and service. The salmon was cooked perfectly. Highly recommend.
Thank you! We look forward to welcoming you back to Bertucci's soon!
pizza was by no means as good as it used to be. Maybe just a fluke
Enjoyed the food very much. Menu was good and prices were affordable. Servers were very friendly.
Had a wonderful dinner with my family
They had our table ready for a large party of 14 before we walked in the door. Mark, our waiter was friendly, super attentive and handled our crew of teenagers with ease! The food was excellent and he even split our bill into multiple checks. Our Mother’s Day lunch couldn’t have been nicer!
Great service. Food was top notch and consistent with prior visits. Dark. Turn up the lights.
Our visit was good - the service and food were great. Major disappointment that they have removed the multi-grain pizza crust and wheat pasta options on the menu. This will definitely affect how often we visit Bertuccis unfortunately because we have always enjoyed our visits.
Awful. Kitchen got our order wrong three times. Fish was undercooked.
Going to a restaurant you have never been to before with 6 13 year old boys for a birthday party, was in of itself, a bit frightening. However, the boys had a blast, the pizza and other items were great. The staff was helpful, courteous and patient. Our waiter was the best. He was patient and worked with me as I tried to figure the menu and how many pizzas we would need. I had asked ahead of time if we could bring in an outside cake. Yes, you can. They put in the refrigerator, and even brought it to the table with candles and already lit. Was great! Would definitely go back and would also suggest for a friend. Thank you, Bertucci's for a memorable 13th birthday!
It was Pi day and it was crowded. Servers were slammed. I like the pizza and salad and always go back. Like that they take reservations.
We had a party of 12, including 4 children age 7 and younger - a tough group. Our server was patient and did a thorough job, including taking a group photo. He was terrific. The food was great and we all had a wonderful time. I would heartily recommend Bertucci's in Timonium. One tip - If you have a large party make a reservation.
We had an early reservation for Sunday afternoon to eat dinner with family and friends to celebrate my daughter's 7th birthday. When we arrived, people were being turned away because two giant tour buses full of choir kids had reservations for most of the restaurant. It was a little noisy because of all of the teenagers, but then they helped sing Happy Birthday to my daughter, and it was beautiful. They even followed with a performance of one of their songs, and it was great! Our waitress was great and attentive and the food was good. We've been to Bertucci's many times and will return again.
We were seated promptly upon our arrival. The restaurant was moderately crowded. The table next ours and all over the floor around it was food scraps and crumbs - dirty dishes and glasses - hopefully children had been in the previous party but it had not been cleared off. Our server, Michael, was great - stayed on top of refills - food was perfectly prepared and as ordered. Love that Bertucci's offers multi-grain/wheat pizza dough and wheat pasta options!
The pizza and salad we had were good, however, they were served at the exact time which made no sense. Overall, our party of eight received their food at different times, so it was relatively uncomfortable. Our waitress was nice, but she was not a good listener to our different requests. She would often disappear for long spurts of time, and when you requested something, it was either not brought or ignored. In addition, I found that alcohol prices were very high compared to other restaurants. Finally, there is very little ambiance in this restaurant. The lights were too bright, and it felt somewhat like a fast food restaurant set-up.
They were closed due to snow, but open table app still took reservation. So went there only to find out they were closed. THANKS!
Great meal at Bertucci's! Our server, Cara, was wonderful - very personable and attentive. The food was great - prepared perfectly. Only complaint was that they didn't have any multi grain dough for the pizza. Otherwise a great visit!
Had a wonderful Valentine's Day at Bertucci's.
Our server, Benjamin, was terrific and really
helped make it a special night.
I like the predictability of the restaurant. Service was very good and it was crowded. Tried something different which was very good. I am a fan.
We always enjoy our visits to Bertucci's. We both love the rolls and I love the Sausage Soup. My wife has a lactose problem, so they let us bring muenster cheese for our pizza.
3 adults w 2 kids (ages 7 and 5) in a snowstorm. Terrific service. Food always good. They know how to take care if k7ds.
Seemed like new management maybe, maybe understaffed. Sever was great, polite, her hands were tied, ran out of croutons, anchovies, and a wine choice. All this caused service to be slow, never had any issues like that in the many times we dined there.
Food was great. Seated immediately upon arrival. However, the server didn't bring out our salads until the main course was brought, and I had to ask for it, so it was several minutes before we got our salad after the food. Told him we were on our lunch hour and asked if he could get us out in an hour...didn't happen. I was late returning to work and there were not that many people in the restaurant. Usually when I ask that, the server gets me out in plenty of time. Can't remember his name...wasn't impressed with him.
Bertucci's is our "go to" restaurant for dinner with family members who live in the Baltimore area. They offer a wide range of options on their menu, the menu changes over time, there are frequent e-mail coupons to save money, the food is good, and the portions are large enough to take home some for a future meal.
Had a very dirty and disgusting water glass. Took forever to get anything to drink including water. Had to ask for bread. The service was slow and the food was mediocre. The restaurant was not even that busy. There was no reaso for everything to be so slow. Will not be returning.
I made a reservation weeks in advance for a group of youth. When we arrived, the table was set and waiting for us. We needed to add an additional person and it was not a problem.
Bertucci's did a great job of accommodating our large birthday party! They didn't object that we brought our own cake either. Service was professional but friendly. We didn't lack for a thing. Great experience all the way around!
Excellent meal at Bertucci's. We were seated promptly. Our server, Emily, was great - very friendly and attentive. The food was delicious - well prepared and flavorful! Very happy they have multigrain pizza crust and wheat pasta.
Got order wrong and had to redo. Pizza was lackluster no cheese and had too much sauce. Peppers cut in huge pieces.
Tasty food! Wonderful brick oven pizza! Make a reservation to cut the line.
We frequently visit Bertucci’s; however, this visit was far below expectations. Our waitress had a large group and we were overlooked. We had to flag her down to get water refills. It took 45 minutes for our food to arrive with one item being incorrect. She involved the manager but we were offered no compensation for our poor treatment.
Waiter poor food not that good could not hear your neighbor for the noise
Food was gross, service was horrible and sangria was fruit punch! horrible horrible experience
The rolls-usually hot and soft on the inside, were rock hard tonight. The server told us the whole batch was that way, and that he’d bring better ones when they came out, but he never did. Pizza was okay, but it was very loud and chaotic in there. And service was extremely slow in the kitchen. When we left we looked at another serving bringing rolls to a table- they were dark and hard looking.
The issue here was mainly service and confusion over the new reservations policy. Basically, the reservations systems is not linked properly to the actual wait times. We were made to wait 20 minutes for a table even when reservations were available for the current exact time.
The server left a lot to be desired. He seemed very new. The manager tried to make up for it. He forgot both salads. He forgot flat ware. He could not understand a coupon. He forgot the bill. He put a to go box in a giant puddle of oil, and it all took a long time. That's kind of how things went.
Our server, Kara Brown, was excellent. She had thorough knowledge of the menu, food prep, wine list. She was very efficient, friendly and professional. She gave outstanding service.