Charmaine's Rooftop Lounge
Excellent ambiance and service. Drinks were also great. We only ordered desert for food, but it was good. We were seated at a fire pit which was perfect for a chilly/windy evening. Definitely recommend!
Great spot when the weather permits but be sure to make a reservation as they do not let walkins outside if the hotel in apparently.
Delicious, creative cocktails, tasty bites, and excellent atmosphere. Views of the city from the rooftop fire pits are beautiful at night. Food portions are small and very expensive, but the overall experience makes it worth the hefty price tag. A great date night or girls’ night out.
Great dining experience. I wish we could request a certain table whether it be inside or outside dining because i would want to experience both. I wish the servings were bigger for how much you are spending. Otherwise lovely experience
Great ambiance, food and service! I enjoyed every moment spent there.
Charmaine’s looks really nice and the atmosphere is great. But the service is really bad, for the price you pay and how picky they are with their reservations, I expected a much more elevated service, the menu and food is okaay. You pay for the looks of the place. Also the area is not quite safe at night, I recommend you taking a cab at night.
I'm impressed but can't give it a five Star rating!
Threw a birthday brunch here. It was a festive ambience with good food and great views.
Our first time here. We had a blast. Very chill and cute roof top. Love the fire pits all around to keep you warm. The view is spectacular! Great food and drinks with good company. Would definitely recommend to everyone.
The ambiance was amazing!! Worth it for the view and outside seating. Overall, the food and service was average, if not over priced. There were not a lot of food options overall, we enjoyed evening!
Server was very accommodating and moved us inside after we got cold.
Nice! Waiter was super nice and friendly
Enjoy the staff every time i go
Lux vibes nine stories up. Cocktails were delicious and the food was outstanding.
Really fun with delicious food. Need better chairs and a some more tables to go around firepits.
The menu is small. Not a place to go eat. Its basically a place for drinking. Not worth the $25 each reservation plus Valet for average drinks.
Jim was the best server! Thoughtful, attentive, accommodating—he made the experience that much better.
The waiters were absolutely amazing, and they kept our drinks coming:)
I was surprised to see the vegetarian options they had, which is very rare. It was a great date. Only problem was we dint get the right spot to sit (as it was too windy outside ).
Went for brunch. Menu selection was quite limited but I found something to order. Waited around 20-30 minutes for the food. Enjoyed a nice cocktail (Proper Cup) while waiting- best part of the entire meal for sure. My entree arrived without comment, but upon digging in I realized it was extremely bland and seemed to be missing several of the ingredients listed on the menu. When I asked our waitress about it, she walked away and sent someone else to ask me about it again. He acted like he could do me a favor by bringing out one of the missing ingredients and claimed the other ingredient was no longer a part of the dish and they had “changed the menu”, which is wild since the menu was digital and not printed on paper and they clearly hadn’t even bothered to update it. I told him I didn’t want the dish if they didn’t have the ingredients needed to make it as advertised on the menu. Asked for scrambled eggs and a croissant instead. The eggs came out runny- not my preference for scrambled eggs but that’s OK- but the croissant was cold and stale. Seemed to be 1-2 days old, tough and hard to chew, and they hadn’t even bothered to warm it up before serving. I tried my dining companion’s meal while I was waiting for mine and it was only mediocre as well. I was pretty shocked by how bad the food/service was for such a reputable location. Upsides: interior design was beautiful, tho our actual table was extremely shoddy and wobbly, cheap quality, and chairs were not comfortable. I *might* give this place another chance for evening cocktails, but I would definitely never eat a meal here ever again, both due to the poor food quality and lack of stable, dining-height tables for comfortable eating.
The vibe on the roof was awesome but the drinks we got weren’t super good and getting in (even with a reservation!) was a nightmare.
So it’s a cool concept but on the night we went it was just too windy and cold. They can’t control the weather but it still impacted my overall experience. Food was mediocre for the price but the drinks were great and the staff was beyond friendly. Worth a try but just be aware it could be cold.
By far, the worst experience I had on my trip. When we came to the door, the host was not there. We were then told that they did not have a table ready, and were seated 20 minutes after our scheduled reservation (keep in mind we were there almost 10 minutes early, so we waited a total of 30 minutes). When we were finally sat at 9:20, the server came to take our order at 9:30. Drinks didn't come out until 10:00. At 10:15, they came out to tell us that they were closing. In addition to slow service and poor time management skills, the elevator to the roof smelled like fish; even the host apologized for the smell. Never again.
Have to wait 50 minutes for my reservation table to be ready. Detached service attitude.
Beautiful space and they helped us celebrate my mom’s birthday beautifully!
Everyone we spoke to really cared about our experience..excellent customer service from top to bottom. Really appreciated everyone! Obviously the block is not extremely comfortable for outsiders who are not familiar with the area at night..getting dropped off/picked up at the door by Lyft was fine. The staff did their best to make the experience safe/excellent.
love this place! but music abit loud. Food is grate.
Extremely overpriced and not worth the price for what you get
literally worst experience
the food was terrible and the drinks were disgusting
our server was rude
Service was exceptional from the moment we checked in. All employees made us feel welcome and were very attentive. Overall great place.
Service was atrocious.
Cute spot in San Francisco. Be prepared with security greeting you at the door and escorting you up to elevators. Valet is $20+ per hour. Eclectic hotel in the lobby and restaurant is on the roof top. Fire pits in every table. Glass borders around the tables. Great city views. Food selections weren’t that extensive. Very limited food choices. Ordered cheeseburgers, fries, pork belly appetizer. Drinks also average. You are here bc of the “view”. Bring jacket or scarf bc it’s windy.
great service and ambiance as always! definitely recommended
More than I expected!!!! They even had blankets for when the temperature dropped!
We came up just to have some cocktails and take a look at the view from the rooftop. It was a great view of the city area. Not overly crowded when we were there. Staff were nice and coattails were great. Our bartender was unbelievably welcoming and made us feel at home the second we stepped in. Great central location.T
Loved it! Will always come back! The food was delicious, and the rooftop is the best in SF!
Good ambience, amazing experience, very expensive
The atmosphere of Charmain’s was great but their service was super poor and it affected the entire experience. The person bussing tables was passive aggressive, 1 of the 2 servers was super negligent of our table, and the manager was of no help and gave my table a hard time without offering any form of help, assistance, or resolution. i created a reservation for outside dining a month and a half in advance and also was not granted that as well. Yes people were dining outside and it was available (and there were multiple open tables outdoors as well). The experience and atmosphere was very much worth it, their service was ultimately terrible.
It took more than 30 mins to put in a drink order and/or food. Food was ok.
I wasn’t escorted per the last visit, upon arrival I was just told to walk to back to elevator and escort myself upstairs. Everything else was good.
Charmaine's Rooftop Lounge wird von 576 OpenTable‑Gästen mit 4.5 Sternen bewertet.
Ja, Sie können üblicherweise in diesem Restaurant reservieren, indem Sie auf OpenTable Datum, Uhrzeit und Personenzahl wählen. Aufgrund lokaler Einschränkungen nimmt dieses Restaurant derzeit möglicherweise keine Reservierungen entgegen.