Cooper's Hawk Winery & Restaurant - St. Charles
I really enjoy coming here for any occasion.
Parking was good. Food was excellent. Price was OK. We had reservation for 8:00 PM and requested earlier for 7:00 PM but it was not granted, and then waited 45 minutes.
Beverly at wine tasting was amazing. We usually have great servers for dinner but I would say tonight she was average.
I loved the food, the atmosphere and the service. The wine tasting session was ok.. It was a bit crowded for the wine tasting. I think the set up should be a little different..
We love CH in St. Charles and go often. Our server though, was slow, inattentive and lacked service. I think she may have had too many tables, I can’t be sure. We will always go back to CH, but never in her section again. I can’t recall her name.
We love Cooper's Hawk and we are wine members, however, I split a Caesar Salad with my friend and there was a big long hair in the salad.....not very appetizing!!!! We called the waiter over and they replaced the salad with another one. We were just turned off by it all.
Cooper’s Hawk has been our “go to” restaurant for special occasions. Unfortunately they seem to have gotten away from friendly and attentive service.
We dined here for our anniversary and noted that in the reservation. We did not receive as much as a verbal acknowledgement the entire meal.
As we were leaving and were asked about our experience they had me talk with a manager who did address the concern properly, and we did appreciate his actions.
FRIENDLY, ATTENTIVE service and great food normally justifies the $150 + cost for dinner, 1 drink each, dessert, and tip. Sadly, it did not in this case. The managers sincere concern and previous experiences at CH is worth trying again.
Great food! Great service!
Could not hear each other...way too loud.
Food and service are always wonderful!
I eat here for lunch once a month. This was dinner. I thought it was only the lunch host and hostess, but the dinner shift does the same annoying thing. I make a reservation, and when I arrive and ask for a table, the hosts make you wait for a long time (ok, it’s probably 120 to 240 seconds of my life!). But The area around the front desk is congested and busy and people are trying to get to and from the restroom and Coopers has merchandise kiosks right there, ITV sucks to stand there! All the time the host and hostess are working on the computer, looking back and forth like they are booking me on a trip across the planet! When I have a reservation! Sit me at the table already!! The food is good, it seems like they are starting to cut corners on it though.
We have been there three times now and service is slow and at one time the waiter didn’t know the menu or wine list very well. I haven’t had an o stall great experience there yet.
Sat outside weather & waitress was outstanding
I’d like to provide feedback on our dining experience last night (6/8/19). We live close by but haven’t visited the St. Charles, IL location yet so we decided to go for our anniversary. We made reservations and were seated promptly outside which we requested. Lindsey was our server and she was really wonderful. My husband ordered the Roadhouse Burger and I ordered the Shrimp and Scallop Risotto. He only asked for no onions on his burger. Our food took longer than usual and Lindsey apologized and said the kitchen was backed up, but we didn’t mind. When our food came, my husband’s burger had onions. Lindsey was busy with another table so it took a few minutes for her to come over and she promised to rectify it. It took another 20 minutes to get his corrected food. By that time I was finished and waited for him to finish. I was disappointed considering we do not get out much and it was our anniversary dinner. Again, Lindsey was extremely attentive and an awesome server, it was nothing on her part.
1st they couldn’t find my reservation even with my email confirmation waiter was disengaged just goes threw the motions had a reward asked about it he never applied it
As always, the food and wine was delicious. However, this is the second time we sat in the back section and were kicked out so to soeak. It was only 9:00 and we were the only table with patrons in this section. Several different waiters came to get a glass and one piece of silverware. Very apparent they wanted us out to clean this one last table. Very rude, as no one else needed our table and it wasn’t close to closing time.
Overall, great vibe and food, but would prefer friendlier service. My husband and I went to Cooper's Hawk for our anniversary. I was a little surprised that the host did not make any mention of the special occasion as we were greeted and shown to our table. We had to wait a while for our server to come to our table and for our drinks once we ordered. I am usually very understanding and give people the benefit of the doubt, but our server seemed unfriendly the whole evening and genuinely irritated that we did not order any alcohol or appetizers. I get that it is a huge wine restaurant, but there are customers that just want a nice meal and cannot drink. The entrees were delicious and I enjoyed the atmosphere. There were some people in shorts and others that dressed up, and it seemed either way it was acceptable. At the end of the meal, we did get a complimentary dessert which was nice. We will be back but hopefully for better service.
Celebrating being out of school for summer!
Great food as always! Service was friendly. Will be back!
Great food. Excellent server, Sam.
St Charles IL location of Coopers Hawk is slipping. Not as good as it once was. Last two visits were underwhelming. Most recently (6/2/19), two entrees came out warm-ish. Pasta dish looked as if sat awhile. The third (of 3) entrees was wrong. We also learned our favorite server was no longer associated with the restaurant. On appositive note, the menu was recently refreshed with some nice looking additions.
Another great meal and excellent service at this location!
Restaurant was too loud. The food looked like it was thrown on the plate, but tasted fine.
My wife and I went to Cooper’s Hawk for our 17 year anniversary. Service was wonderful. We were treated with respect and enthusiasm. The food was phenomenal. I would recommend Cooper’s Hawk to all my friends.
Great food, nice server
It was last minute get together for a great friends, good food excellent service you can not go wrong. I highly recommend it.
Our waitress Laura M, was amazing.. it was super busy but she still took the time to make sure that we got the best customer service.. she was funny and very sweet.. we will be back to this location for sure and will ask for her.
Alex is amazing and always is on hand to make sure everything is running smoothly
Great cocktails, food and service!
Outdoor seating is always a great experience! Service is always top notch
Food and wine were very good, service missed a step when our dinners (delivered by a runner) came before our appetizer. But when I sent the food back and asked for the appetizer first the waitress came over, apologized, obtained the appetizer and then deleted it from our bill. Unfortunately before the appetizer was completed the runner brought the meals, a little rushed but the food was outstanding. Outside seating was great, staff's attitude was great, we will definitely try this location again.
Great wine and dining experience as always at this location
Went there for our anniversary. Couldn't get a reservation in S. Barrington our usual destination. Requested an "outdoor table" through the open table app. Got there and they didn't have that part (???). Service was slow (manager had to bring us water finally). Food average. Won't return. Thanks anyway...
Fabulous as always
Our server was fantastic. She was very accommodating and attentive. Every server we have had here is great. However, our food didn’t come out at same time. We had to ask where our one meal was. The burger we ordered was way over cooked, almost burnt. This is the first time we had a bad experience with food here. The hostess was rude, which is how she is every time we come in. She should not be the first person who greets guests. You can tell she hates her job.
They need more waiters. Service slow at times. They also need partitions/baffles the noise level is too loud. South Barrington is much nicer but didn't have the time we wanted. Also asked for more bread, was told they were waiting for it to come out of the oven. It never came. Ordered the deviled egg/avacado toast appetizer. The bread needs to be cut in half and not on an angle so the topping stays on.
I always love going to Cooper's Hawk! The food is always amazing and so is the wine. I also enjoyed doing the wine tasting before our meal. Our server was so helpful and made great food recommendations. This was the first trip we had tried the scallops and the pistachio crusted grouper and both were delicious!
Great restaurant for date night. Or any date
Amazing food and wine, and wonderful service.
Father in law’s birthday