Cooper's Hawk Winery & Restaurant - St. Charles
Sat on the patio. Was nice. Food was so so. We were not in a hurry so the slow service didn’t bother us.
we had an issue with one meal of our party being overcooked. They remade the meal but it took an excessively long time to get our new food. However, the manager comped that meal and when it did come it was delicious. They made a mistake, but they made it right!
They keep the restaurant way to cold
VERY loud, but one of the best meals I have eaten in a while. We were well serviced and had a great experience. I just wish the 6 of us could have heard each other a little better.
Ordered hamburger medium rare came back to us well cooked. Our order was behind but our server was able to make it up to us by comping the burger meal. We were in a hurry for a movie otherwise we would have stayed longer if we could. Love this place just had a busy night in the kitchen that’s all.
Been here before and had much better experience! It is always very loud.
We frequent Cooper’s Hawk. The wine is outstanding. They never disappoint.
Another great Coopers Hawk experience. Great food, great service, loved the July wine special for members. The Chilean Seabass is excellent.
This saddens me as typically our experience with Coopershawk is wonderful: but... our food was burned and we waited an eternity for the retire. Our entire family had already finished eating when our dinner arrived and the rice was STILL uncooked. This was a very disappointing experience and pretty much ruined our birthday celebration.
Busy but good
2 hour wait, so we ate at the bar.
Normally a great experience but even though we had 7pm reservation we had to wait 35 min for a table. Waitress and food were great!
Lovely!!! Best wine food and dessert. Never disappointed!
We a club members. Great to pick up wine, do a tasting, and then have dinner. Great food and service was excellent!
We had reservations but had to wait for a table. They put us way back by the kitchen entrance and flys and fruit flys circled around us the whole time. I ordered the short ribs and they were cold. I don’t like to send food back because I’m paranoid about what they might do to my food for complaining. Wine was good. Waitress was nice and tentative.
We both had the Lite Salmon entree. One was served luke warm. The manager offered to replace it but I was too hungry to wait for another so he comped us a dessert.
As always enjoyed the meal and service at the table was great. Prior to dinner we did a tasting at the wine bar. We did not care for the person doing our tasting, felt she was overly pushy on getting my friend to upgrade her club membership to the 2 bottle option.
We come to this location quite often and have never had such a horrible server.
She made us feel like we were annoying her! And had to flag her down to even get a wine order in. She had such an attitude and I can’t believe she fits in with the friendly fun staff at this location.
It’s a shame that she could take away from a location I would never give a bad rating to!
Had a birthday lunch here with family, was very nice that I received 2 sweets with a candle to celebrate. Our server (maybe 40 female, long brown hair and glasses) was wonderful. She was down to earth, funny, very attentive and paced our meal perfectly as we wanted to visit.
Waiter was great food was average at best. Way too noisy
We go there a lot and we were pretty dissappointed this last time. We felt that the waiter was rushing us so he could go home. It was a Thursday night and the restaturant was very busy. His shift was over and he wanted us out. We ordered a second bottle of wine and he brought us our check before we even drank one glass of it. Then he asked us if he wanted him to cork it? We just started drinking it. We were celebrating a birthday and it was very rude.
Birthday celebration. Service was off we had to ask for everything more drinks etc. we asked if salmon dinner with Brussel sprout salad had the same Brussel sprout salad as on the menu. We were told yes, but it was not. Informed the server she didn’t really care
Very loud in the middle area of restaurant
Great food, trainee for waiter, but was great. No problems.
Shrimp Salad was excellent. We didn't order any wine today....but it is normally excellent.
This is my favorite Cooper’s Hawk location! We had a nice tasting and a fabulous lunch with Lacy as our server. She was awesome and so attentive. I can’t wait to go back!
Service was great, medallions were great. Salmon was extremely dry and almost inedible though.
The service was great. The food was amazing and they know how to make your birthday special!
We've never had a bad meal at any Cooper's Hawk.
My barramundi was way over cooked and dry. The green beans were over cooked on a grill and some were burned. Worst meal I’ve ever had there.
Everything from the wine to the food was outstanding as usual. Cooper’s Hawk never disappoints.
Actually, for the prices, I would only recommend the lunch menu. Although the food was very good, dinner prices are a bit high for what you get and the noise level was more annoying than energetic. Our server, Paige, made up for the lack of ability to have pleasant conversations among our group of 5.
Wine tasting is a must! Always friendly staff and great food and wine. Specials are amazing!
As noted, food and service were excellent. For Monday lunch it was a great place to meet up with a friend and talk. Our only discomfort was the excessively cold air conditioning.
Another fine lunch at St. Charles. Food. Wine and Service are always the best in the business. Look forward to our next food adventure at Cooper's!
Love everything about Cooper’s hawk , just wish it wasn’t so cold , they could turn the air down and it would be perfect
Food was really good. Service was slow even though the restaurant was nearly empty and we had 2 servers. One of the meals was brought out incorrect. We asked for no mayo but they put it on the burger and then he had to wait for 15 minutes to get a new one cooked. They did ask if he wanted something else while he was waiting. They didn’t make it clear if that would be on the house. We would go back because of the food.
Very disappointing dining experience. Not sure what’s going on with you guys lately! My kids drinks didn’t have ice. Which I thought was strange. Luke warm lemonade. Yuck. Out of draft beer completely!? How does that happen? My salad (that I have gotten many times in the past) was much smaller and had less ingredients in it! Did you run of of ingredients for a salad?! Won’t be going back any time soon just not worth the money!
Seated 20 minutes later than reservation time on an admittedly busy Saturday night. Server paid more attention to the party of four next to us, although it did look like she had more tables than others in the section. This location's design/setup leads to an extremely noisy environment, in contrast to two other locations in the area (South Barrington and Wheeling) that we prefer as a result. Food was very good, as has been our usual experience - one of the best Caesar salads in recent memory, a NY Strip perfectly cooked, and excellent chicken/pasta. In the past, special occasions would have an offer of a glass of champagne or a comped dessert, which isn't a requirement for us but a mention would have been a nice touch if I went to the effort of noting it. Overall, we visit this St. Charles Cooper's Hawk location only if we have a last-minute opening that prevents us from getting reservations at other Cooper's Hawk locations in the area; the noisy environment alone makes this less desirable, but substandard service won't earn any benefit of the doubt.
last time I paid over 30 dollars for a steak I was upset. I could have made a better steak at home. coppers hawk delivered big time. perfect medium rare steak. ahi taco appetizers were amazing as well. will be back for sure.
A great time at our family anniversary dinner celebrating four anniversaries of 45, 19, 11 and 10 years.