FREE Soup or Salad with the purchase of an entree
FREE Soup or Salad with the purchase of an entree
Gültig für: 1 - 20 Personen
Beginn: 24. Oktober 2018
Ende: 25. Oktober 2117
Verfügbarkeit: So. 12:00-21:30
Valentine's Day dinner at this place was so deeply disappointing. I had been looking forward to having the famous Seafood Newburg only to learn that it was not available due to a limited menu for V Day. Why take one of your signature dishes off of the menu on a day like Valentine's Day?? It makes no sense!
I ended up having the baked scrod which was dry, and inundated with cracker crumbs. I had 3 or 4 bites, and then gave up on it.
The waiter/waitress service was mediocre, to say the least. Our table was a party of 6, and the waitress who I might add has worked there for 35+ years made 3-4 different references to how she was spending too much time at our table, and 'I hope I don't get fired'. ??? She was merely taking our drink orders when she started making these comments. Our drinks arrived well after she took our order.
Our food took 45-60 minutes to make it to the table. Our reservations were for 6:15. We didn't leave until after 9.
This was such a crap experience. The prices do not match the substandard service that is offered. :(
I'll never go there again.
Our waiter, Michael was excellent. It was a busy evening (Valentines), but the food was excellent and was delivered promptly. We are always very satisfied at Empire Grille.
Food was absolutely disgusting. They charged over 60$ for a 1 pound stuffed lobster that tasted frozen and fishy. The stuffing was ritz crackers. Nothing was good and tables around us were complaining. Martinis were 10$ and were half-sized. I am a big foodie and would urge anyone to NOT go here, ever.
Hate to judge a restaurant on New Years eve but they could have done a better job. Baked stuffed lobster was good. Prime rib came out cold and had to be sent back.
First time and not the last time I will be at the Empire Grille. The atmosphere was great, service awesome, food spectacular. I am already making plans for my next visit!
We recently celebrated my sister’s 75th birthday. Our waiter Michael A was very attentive and went out of his way to make the day a fun event. Food was excellent. The experience was improved because the Empire Grille has staff that help deliver food and clear the tables preventing the patrons from waiting excessively.
Ann, thank you for the splendid review! We always try our hardest to please our guest and are glad you received quality service. We will be sure to let michael know he is doing a good job. Hope to see you again soon! -The Empire Grille Family
We have eaten at Empire Grille several times, especially the baked stuffed lobsters. This time, the amount of lobster in the stuffing was significantly less than historical experiences and at $70 per lobster it was way overpriced. Staffing was too light in proportion of waitstaff to patrons. Waitress was not very attentive, partially as a result of scheduling as she was spread out too thin. We purposely scheduled reservation at 4:30pm to avoid the Thanksgiving Turkey crowd. Patrons near our table were ignored for too long prior to taking their order and one couple was served their soup and almost immediately were served their turkey dinners. Overall very poor experience. We will not return.
I was very disappointed with what the menu actually was vs. what was on Venus website. It was a Sunday lunch that my family and I was looking forward too, only to find that the menu was completely different!! The Venus is nothing like it once was. Will not be going back anytime soon.
We were seated right away with our reservation. our waitress was amazing in recommendations and personality!. Food was delicious.
We sat at a round comfy table and enjoyed prime rib,
appetizers and dessert!
Our favorite and very experienced waiter, Michael provided us with top notch professional service! Always the finest dining experience when Michael is our waiter. He’s patient, attentive and always a pro.
Brady was a really pleasure. He also was very patient and accommodating!
Glad to hear about the great service from Michael! We will make sure the message is sent down. We hope to see you again soon!!! -The Empire Grille Family
Excellent food and attentive service. Lobster was exceptional.
Thank you very much, hope to see you again soon!!! -The Empire Grille Family
Everything at Empire is always delicious. Service is great and so is the atmosphere. Quickly becoming a favorite of ours!
Glad to hear about your pleasurable experience! We look forward to seeing you soon! -The Empire Grille Family
Great server, though sorry not to remember her name.
The au gratan potatoes were under cooked.
I had the frutti di mari, menu description stated it would include crab & muscles but those were missing, and no mention of it. I didn't push it.
Manager came by & checked on us, nice touch.
Jeff, thank you for the review. We do apologize for the cold side and the missing items on the frutti de mari entree that you had ordered. We will make sure our menus our updated and hope you have a great experience when you dine with us next. -The Empire Grille Family
Overpriced stuffed lobster. Food came out cold had to send back. Waiter was not very attentive. Had several people taking care of us. Not even sure if the waiter knew we sent back our food.
Lisa, I am sorry to hear about your overall experience when you dined with us. If you could please contact us at your earliest convenience at 1(508)-678-3901. So we could resolve the poor service you received. -The Empire Grille Family
Great experience i got the 3 1/2 lb baked stuffed Lobster and it was superb.
Service was impeccable and the owner came to our table and was very personable great guy.
Wife had a pizza lol it was also good. Will return.
Anthony, thank you for the wonderful review. We hope you dine with us again soon!! -The Empire Grille Family
Lobster a MUST (forget the price & enjoy)
We often eat the 3 lb lobsters when we dine at the restaurant. The 3 lb lobsters were sold out so we had the 2 1/2 lb lobsters which cost $65.00 each. They definitely weren’t 21/2 lb lobsters. They were much smaller. We had them stuffed and there was hardly any lobster meat in the stuffing. It was Father’s Day and there were 3 of us. We feel we were ripped off. It was a very disappointing Father’s Day celebration. I’m surprised how they over booked the restaurant. We had to wait 1 and 1/2 hours to get our food. The waiter was excellent and he tried to be helpful. If you ever want us to dine with you again you will compensate us. Pam 401-272-3576
Horrible dinner. Waitstaff have no personality. The food took forever to come out. My husband's fish was cold. My prime rib was the worst beef I ever had. The sour cream was rancid, the green beans were overcooked. The whole place smelled of stale oil. The only decent thing we had was the minestrone soup. We couldn't even catch anyone for a refill on water. We will never go back.
Rose, om behalf of the Venus and the Empire Grille I would sincerely like to apologize for the experience you had with us. If you could please reach out to us at your earliest convenience at 1(508)-678-3901. Sincerely Cam, assistant dinning room manager
Good food but kitchen was slow so we waited for food.
Rob our server was fantastic. He made great recommendations upon hearing our requests. Although it was a very busy Mother's Day Sunday and we could see him going non-stop. He was consummately pleasant, did not make us feel rushed, showed no stress and made it an extremely pleasant dining experience for a special day!
Service was overbearing at first, then we were ignored for take out order and bill. Waited 35 minutes
It was my friends and I 1st visit to this restaurant. Worse experience ever for all of us!!! We literally thought we were on a hidden camera show or part of an episode from Bar Rescue.
1) We waited over 45 minutes for our drinks to come
2) Our appetizers came out almost an hour of waiting
3) Then told us one of the items we ordered ran out
and gave us an item we didn’t order
4) When the rest of our order came out, they proceed to tell us t a few sides we order it ran out. Really?! You’re telling us now? One of our meal never came out.
5). The manager came over. We told him what of a hot mess experience we were having. He did absolutely nothing to better the situation. Saying sorry to us and having a talk with the kitchen staff is a little too late, dont you think? He said he was going to the kitchen to check on my missing meal. Apparently, he went into hiding because he never came back to our table. I never received my meal. It was a nightmare and embarrassing.
There is absolutely no communication between the staff whatsoever. Very unprofessional all around.
We felt undervalue as a customer on how the situation was handled.
On behalf of the Venus I would like to apologize for the experience that you had. The night that you dined with us was extremely busy but that was no excuse for the quality of service that you received. I can assure you all the staff was spoken too and that i was in fact not hiding from your table but trying to assist other employees. As for bettering the situation we had asked if anything could be exchanged but was told no. The meal, drinks and apps were also taken off the bill. My apologies.
Our server was excellent. The baked stuffed lobster tasted fresh and loaded with lobster meat. Sides were served family style and were plentiful.
I would recommend this restaurant if you want a good meal. Clam chowder was very good. Had Prime Rib which was good too. Still feels like a function hall though. Could use a makeover but was there for the food. Would go again.
Service was great. Food was ok, but over the last 30 years coming to your establishment, the portions have gotten smaller. The 2 1/2 lb lobster use to be stuffed with lots of lobster meat. Seemed very little compared to over the years. Thank you for your understanding.
Food was amazing !!!
As usual everything was excellent. Norma is a wonderful waitress.
It was a Sunday afternoon. The restaurant was not busy. We had not been here in several years. Our server, Norma, was outstanding. Our stuffed lobsters and prime rib were excellent. A great dining experience.
Stuffed lobsters and the minestrone are absolutely delicious, but anything else on the menu is subpar. The sticker price on my ‘small’ lobster caused me some momentary stress, but to their credit I did feel like I ate 3 lobsters, and the recollection of the seemingly endless meat and a very generous amount of melted butter, put me back at ease.
If you love lobster and don’t mind paying a little $$$, this is your destination.
The empire Grill has excellent food. My baked stuff lobster was absolutely perfect. I was with a party of 6. In that party one person had a 3.5 pound stuff lobster, a 2.5 pound stuffed lobster and a 1.5 pound stuffed lobster... all were cooked to perfection and absolutely delicious. The atmosphere was cozy and the the rest of the people in the party ordered Prime rib, and seafood disk Paella. Those dishes were also cooked perfectly - i was told and they were very happy. The service was outstanding and the waitstaff was both knowledgeable and polite. This was for a 80th birthday dinner and I could not of picked a better place. I will be back again.
Service was slow . Disappointed in the food.
Went with family that has never been unfortunately will not be going back.
Overall it was a pleasant experience. The food and service was good. The atmosphere seemed to be a much older crowd so the noise level was low. The minestrone soup was delicious but could have been hotter. I would go again.
good environment food was good wine was great
Jumbo lobster was excellent!! Didn’t like the additional $3 charge for each person for delmonico potsto
Incredible food and service. Everything had good flavor and the food came out in a timely manner.
There is no where better to get the baked stuffed lobster in all of New England and I would expect anywhere at all! They also have great size choices and you can get them just steamed if you prefer. If only they were open on Monday and Tuesday. The place needs to be brought into the 21st century for ambiance and they need BIG tvs at the bar. Would really have a huge impact on the number of diners.
It was lame
Went for Year's Eve dinner ,service was a little slow but once we got the meals they were really good the general manager and our servers were attentive to us not getting on meals on time. But overall it was a great night thank you will definitely return in the future
We had a wonderful New Years Eve dinner! The food was outstanding (BEST baked stuffed lobster ever!)