Frankie & Benny's - Guildford
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I called twice after booking through open table and each time they said I had no booking. It was for my daughters birthday and even on the day when we turned up the manager said we had not booked and then said we had a booking for 5pm. My notification from my app proved it was for noon. They did accommodate us but really poor attitude. The waiter was great and the food was good. Shame about the booking system.
Waiter was very friendly and helpful. Food was very average, quality of ingredients were not as good as on previous visits.
The kids food and the ribs were good, but my burger was very disappointing. We had a number of small issues with the service and it was bit slow. They turned the music up really loud and started blaring out “happy birthday” 7 times during our meal, which got quite annoying.
Overall it was nice for the kids, but a bit disappointing for the price.
Food was good for what we ordered, however service was poor. Restaurant was only about a third full but it took an hour to produce two salad based meals, waiter was more concerned about his personal grooming and looks than serving the clientele. Even when reminded did not seemed interested. Not the best Frankie & Benny’s we have used.