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Have heard about this place and even mentioned on Triple D- Guy Fieri and as a foodie, needed to try it. We arrived earlier than our reservation and the host was nice , friendly and sat us down right away. We ordered eggrolls, house special- chicken and seafood, lobster dish (3lbs) , vegetables- green beans. However, from everything we ordered the only thing ok were the eggrolls , green beans and hot tea. All other, it was : hard to eat because we had to be careful with bones and lobster shells that I almost chipped my tooth. Taste for house special was not as it looked on the menu bland and not tasty. As for the lobster, the garlic over powered the lobster. We didn’t even finish all 3lbs. We were disappointed and unfortunately we will not return.
The food system is confusing for a newcomer. Some dishes are brought around so we waited and no one came by. We thought it was that kind of system. We did not realize we needed to mark up the printed menu to order and had to ask how to get food. The food when it arrived was good but as our orders came in more dishes we didn't order came by. The waiter could tell our confusion and explained that what was coming by was not something we had ordered.
We wandered into Grand Harbor based on the OpenTable reviews. We were looking for something within walking distance to our hotel. I feel like we won the jackpot! We had never had Dim Sum before and thought we would give it a try. We had no idea it was the Lunar New Year! The servers move around the restaurant pushing carts. One had soups. The server asked if we wanted any. She offered us a soup with chicken feet, this did not appeal. The next offer was thick and gelatos with rice and shredded chicken, it was delish! The next cart has buns ours had BBQ pork in it. We also had 2 different types of dumplings and some rice dish. All I can say, if you find yourself with a long layover at SFO, go to Grand Harbor!
The food was good. Thought this was a traditional dim sum place but it’s a combination of some items coming around on the cart but most need to be ordered. Once the order was in service was quick.
We met relatives that had a 5 hour layover at SFO. It’s the perfect location for dinner near the airport. The food and service was good.
We have been there many times. Reservation for a table by the window or near the window is generally honored. The food choices are better if you get there by noon or before. We arrived later this time after 1 p.m., many choices were sold out. Being there after a holiday was too busy and service was not really available.
The waiters did not attend to us for about 15 min!!!!
Other than the noise level and the location of our table (smack in the center where the noise was concentrated).... the huge windows and the view and the food were awesome! Service was wonderful too!
Good restaurant and great service! Good food
One of my worst dining experiences! My friends and I had a 6pm reservation and had to wait. We were placed next to the bus & kitchen station upstairs when we requested a window as this was a birthday celebration. NO one acknowledged birthday. We were moved to main floor dining room. A wedding party of 300 was upstairs and on the main floor along with a baby party. We ordered, spring rolls came and tasted like out of a cardboard box! NO full bar. House wine was $15 a glass and awful. Fried Rice came next and then they forgot about us and never brought the 4 other dishes we ordered. There was no apology for the service given or for not bringing our food out. I had to flag down waitstaff for the bill and told them forget about the order as we were starving and had to look for another place to have dinner. One of the worst experiences ever! heard a lot of good things about their Dim Sum but they only serve during lunch. WILL NOT recommend Grand Harbor as there was nothing GRAND about it!
Being my first time dining here, I wasn't really prepared for the county fair like ambiance but once we settled in, everything fell into place. Our first impression was the huge windows overlooking San Francisco Bay. Gorgeous. Having dined at the now closed ABC Restaurant gave us the idea on how to best get everything we required to have a good experience. We had to flag down our servers for everything like forks, chili sauce, drinks and the bill.
Now the dim sum we ate at lunch were amazing. The plating was original and imaginative. As with most restaurants, some items were hit and miss but all in all, we enjoyed eating here.
Food was tasty, view was amazing. A bit noises, but the restaurant was full by 11:30am on s Friday. Great value!
food is good , service good and polite .
Crazy busy due to moon festival. Maitre d was a little cold but she was dealing with about 1000 screaming customers. The owner was graceful and seemed to know everyone. He saved the atmosphere. Food was great. No dessert offered as they might during a normal evening but we recognized the line of people out the door waiting to get in and left quickly. Parking here is always tough. The spaces are too narrow and cars will get dinged. A repainting of parking spot lanes to make them smaller and a valet would make this high class restaurant better. Perhaps a couple golf carts to shuttle people to cars in nearby neighborhood or off site parking
Great food and service. Definitely recommend. Would eat there again.
The price of meals here are on the high side. Chinese food shouldn't be $20-30 per plate. But the food was very good and delicious. We order beef, chicken, and vegatables. We didn't try the seafood because of the expense but it looks very fresh. The next time we go again and we will try the seafood. The ambiance was very nice and we had a great view of airplanes landing at SFO. We would go back again.
Yes because the food was good but dont expect good service.
Reserved for 12p but when we showed up promptly at 12p (total 7 of us) the receptionist said they don’t take reservation! She sent me to the cashier to “check-in” but that just confused more people. Instead of offering an apology, the receptionist kept on saying she didn’t know how I could make a reservation and that’s between the owner of the restaurant and open table.
Once seated, service was poor and obviously the restaurant was understaffed. Food was tasteless and greasy.
It’s a waterfront restaurant but since were seated so far away from the window, we never got to enjoy the view.
Bottomline, never coming back and wish I never did.
Advertised as a Dim Sum place almost none of the Dim Sum was available. Wine was $15.00 a glass. Service weak. Main dish only so so.
The hostess gave our reserved table to a personal friend of hers. One of the dishes we ordered was never served ... the noise is so loud. The dinner expensive was horrible!
Nice view but a bit loud- hard to converse if not seated near to the person you’re speaking with!
Very clean, good food, great view. We will definitely go back.
We arrived as the doors opened. Only 4 other tables were seated when we ordered. By the time we got our first plate of food, there were at least 20 tables full. Many of the others had received their order. It was impossible to flag down the waiter who took our order. There was a communication barrier with trying to get the people serving the food to bring the rice we ordered, or to fill water or tea. We never got it. We finished and waited, and waited. Finally we flagged down someone to bring the bill. The bill came faster than the meal. The person got my credit card before I could put it down. Of course by then every table was full and the line was out the door.
We were surprised that such a highly recommended place had no flavor in their food. The shrimp, scallop, noodle dish was bland. The spareribs were bland. The beef dish was bland. Have had more flavor from Panda Express.
Grand Harbor is pretty and elegant (except the bathrooms). Hopefully management can address making the dining experience better, instead of just getting people in and out.
Came on Father’s Day and it was a mess. Food and service were both terrible. Never coming back again. HL Peninsula Pearl nearby is much better.
Besides the view of bay/airport, this was a huge disappointment...
we did an OpenTable rez over a week in advance for a dimsum work luncheon ...big mistake
not only did we have to wait for 20 min for someone to take our order, but we then had to wait another hour for our dimsum food! (usually dimsum is very fast, they made some excuse about the steam dumplings needed time, but not an hour! Nothing was done to compensate for long wait, no food, no discount, no nice waitstaff...
even when we finally go the food it wasn't spectacular, or inexpensive, it definitely wasn't worth the wait/price...plus, we were charged for extra item and also shorted an item
*so many better dimsum places, so many better views, esp ocean views on coast, not dirty bay view w airport...will never go there again (have no idea why so many asians go there, cuz its not cheap or great)
Beautiful place, ok food, service was poor. I was very disappointed.
It’s a really chaotic process if you don’t speak Chinese. Food when you finally get to order is good and the view is nice but setting is underwhelming like an open underfurnished hotel lobby. They messed up my bill and charged me for food at other tables. It was difficult to understand the explanations. Maybe I was there at an off time.
Very nice place to take out of town guests. The view looking out to the bay watching airplanes landing was great. Service was a bit slow and guest noise level was a bit high, typical of a dim sum restaurant.
IT IS awful. no class at all.
waiters got no training and service is very lousy.
last dish we ordered after 90 min never show up. we told our waiter we are done and leaving now., then the waiter used his little walky talky to kitchen right away to cook in 3 min and forced us to take to go.
At the time of this posting, they do not take reservations through the Opentable app. We had a 12pm reservation. They got us in at 12:30pm. Lots of steamed dim sum was not available. Food that was available was not warm, as if dishes had been sitting out for a while. Parking on the weekend was terrible as they share a lot with Benihana.
Does not matter if we book or not, the dont know how to check and told us we have no reservation
Some of the best tasting Chinese dishes I've ever had. Dim Sum was extremely unique and flavorful, only thing that would have made it better is if all of the Dim Sum was served from traditional carts. Baked BBQ buns, sticky rice and chow fun are not to be missed! Very clean and modern setting with views of the aircraft landing over the water is a plus.
Wonderful view. Service and food was good, but nothing spectacular. Go early for dim sum. Gets crowded during lunch hours, even on weekdays.
Communication is an issue, have to flag someone down to get water refills and napkins. The few carts with goods that come around the ladies serving seem to no know any English. Very slow getting the check returned after paying. Went for lunch might be worth a try for dinner. It is a must to make a reservation as the place was very busy at lunch can only imagine extremely busy at dinner.
Slow service, food takes forever to come out & not sure why, there was ample staff/servers on the floor with deer in the headlights look. Even the waterfront view doesn't make up for the lackluster service & dim sum. The ambiance was chaotic, very loud & uneasy the whole time when nobody comes to the table promptly to remove empty dishes & refill tea/water.
Poor service. 1) Even though I had a reservation, the host made me waiting for 45 mins. 2) Waiters were not trained at all, they seemed they didn't care or bother to provide services. I had to ask them many times.
Good food, portion size and service
Service is terrible, we have to ask three times for each dish’s to bring out! We spent 3 hours just for the dinner, eating time less than 45 minutes and the rest is wait for each dishes to come out!
Food: you're paying for the view but the food is acceptable. If you want really good food, go elsewhere.
Service: pleasant and non-intrusive. They're quick and to the point though they never did get our order (twelve dishes) completely correct. They did credit us for a missing dish and didn't charge for a mistaken delivery. Kudos for making us whole.
Pricing: Surprisingly affordable given the view.
Parking lot: Thieves appear to be targeting tourists in this lot. If Grand Harbor hasn't acquired security of some sort, be careful. Leave your car unlocked and nothing valuable in it. Seven cars (including mine) got broken into the evening we were there.
We made a reservation based on watching a Diners, Drive In’s & Dives episode where they advertised dumplings. We didn’t realize until we got there that the restaurant had changed owners & when we asked for the dumplings menu (@ dinner) we were informed that they only do dumplings at breakfast. The restaurant was freezing cold & little to no patrons on a Friday night, so we left as our main reason for going was for dumplings...which I might add, was advertised on the outside of the restaurant & on their website.
Grand Harbor bietet Lieferungen in Partnerschaft mit Postmates an. Grand Harbor bietet auch Takeaways an, die Sie telefonisch beim Restaurant bestellen können: (650) 347-9888.
Grand Harbor wird von 113 OpenTable‑Gästen mit 3.8 Sternen bewertet.