Gustino Italian Grill - JW Marriott Cancun
The staff was nice but way too invasive. We felt like we had no personal time as they kept interrupting us all along. The food was OK-ish. Just because the pasta is handmade it does not automatically mean that the overall experience is of suburb quality. The olive oil, in particular, can be much improved.
This was by far the best service and food we had in cancun. Beautiful place. We went twice in our six day stay.
Gustino was amazing from the superb service to the fabulous quality and magnificent flavors. You must go to Gustino
A wonderful dining experience in every way
We had seafood/pasta and lobster with grilled veggies, perfecto!!
Dear CurtisH: Many thanks for taking the time to write a review about your recent experience in Gustino Italian Grill. The whole team works hard to ensure we deliver the most comfortable and pleasant restaurant experience possible. We would love to see you back at the restaurant in the near future. Sincerely Samuel Villegas Restaurant Manager
Food and atmosphere was great. Gustavo our waiter was very informative about the menu and specials. His service was excellent. Will definitely recommend.
Dear Metalworx: Thank you for your kind comments about the delicious food you tried at Gustino Italian Grill. We will gladly pass on your comments to Gustavo. We would love to see you back at the restaurant in the near future. Sincerely Samuel Villegas Restaurant Manager
Gustino's has fabulous food and fantastic service!! It is one of the BEST restaurants in Cancun. We are in Cancun for 10 days and we have already dined there twice and will go back for our last night for another great dinner and service. I highly recommend Gustino's the atmosphere is also fantastic!
Dear joy4more: Thank you so much for keep coming back. I am always delighted when it is mentioned how great the service is, as I know how much effort the staff put into every guest interaction. We are thrilled you chose Gustino as one of your favorites restaurants in Cancun. We are looking forward to welcome you back soon! Sincerely Samuel Villegas Restaurant Manager
Gustinio's has fabulous food and top notch service. We go there every year for dinner when on vacation!. We will be back 2 more times before heading back home to the U.S..
Dear joy4more: Thank you for sharing your experience on your recent visit to Gustino Italian Grill. For your review I can see you´ve been here before and for that I would like to thank you for your loyalty. It´s always nice to hear this kind of comments about the amazing gastronomic experience given and of course our brilliant staff. Let us know when is your next visit, we would love to see you back again really soon. Sincerely Samuel Villegas Restaurant Manager
My girlfriend and I celebrated our 3 year anniversary and were very impressed with the food, ambiance and service. Gustavo (our server) went above and beyond and had a perfect mix of professionalism with a great sense of humor. I definitely recommend GUSTINO Italian for fine dining. The live saxophone player was a perfect touch as well.
Marriott Ambassador Elite
Gustavo was our server and he was just amazing! He took his time with us and was very personable and has an excellent personality! The food was outstanding as well. Thank you Gustavo for treating us like queens!
Thank you very much for your comment, Michelle! We'll share your comment with Gustavo, we bet that he will be happy to read your wonderful opinion. We'll continue work for you and we'll be waiting for you. See you soon! - Gustino Team
Outstanding service, Michael and his guys did an outstanding job
Went back 2 days later, and had another great experience. Except for the guard at the front gate. Different guard same experience maybe worse. Kept us at the gate for 10 minutes requesting our hotel room number, reservation time and our names, cab driver name and cab number. WTF. We were dressed up, very polite, but were treated like terrorists. May not go back for that reason. Did communicate this to the restaurant receptionist.
As far as the food, outstanding. Wife had the chicken parm, delicious. I had the fresh parpadell pasta and ragout, excellent. Beet salad and Caesar salad were good.
Best restaurant in Cancun
Our meals were delicious. Service was impeccable. Overall wonderful experience!
Excellent food and great service. David and Daniel were very attentive with out being obtrusive. Could have done without the saxophone player, too loud. The only complaint has nothing to do with Gustino’s but with the Marriott security guard at the front gate. He was like the Gestapo. He took at least 5 minutes to let us through. He wanted to know what our cab drivers name was and what we were there for. He called the restaurant to make sure we had a reservation. Very annoying.
We are staying at the Ritz Carlton and the service at Gustino rivaled it anywhere at the Ritz. The ambience, food, jazz music and most of all the service were outstanding. We had the Carbonara, Chicken Parm and 4 cheese pizza. You won’t be disappointed, Special Kudos to Gustavo our server for being extra special!
Excelente servicio y atención por parte del mesero Gustavo y del chef.
Saxophone player was too loud for a romantic dinner place. Couldn’t even talk. Only bad thing all evening
Awesome service and food. Highly recommend.
It was good. But one year ago the food was better than our last visit. Thank- you for the good service.
Exceptional service and food! You don’t typically expect this type of gem in a hotel restaurant....plus a BEAUTIFUL room. I will put this on my Cancun favorite list!
Lovely restaurant. Great food. Need to improve desserts. Service was special!
Mixed reviews on the food. I had foie gras appetizer - ok but not special, and lamb - s little over cooked and not tender. My wife had pasta fagouli soup and lobster both enjoyable. Service overall was attentive and professional. Live music was appropriate and very enjoyable. Overall an enjoyable experience.
We got the menu 15 minutes after being seated. We have to remind the server for the bread until it was served. The wine we ordered (Soave) was too warm. However, the atmosphere was great and the live music was good too.
The staff is outstanding! Lovely meal during our resort visit.
Great restaurant excellent service would definitely come back .
Excellent service and most dishes are pretty good. Thanks Adan, Julio, Eduardo, Ludin and Daniel
TOP class service
Great meal. Try the Chefs special very creative and tasty
Food was not bad, but bread was probably reheat because it came very hot, but after a few minutes it became very hard.
Excelente comida, la atención de primera!
Great meal and service! The food was well prepared and the cocktails were fabulous.
We celebrated our 22nd anniversary and it was perfect in every way! We definitely recommend Gustivo for food, atmosphere and exceptional service.
Was told this was formal dining attire and everyone else was in shorts and casual clothes. Caesar salad had far too much anchovy in a heavy handed dressing. Chicken Parmesan was good. Menu was disappointing. Wait staff was condescending and a bit pretentious. Would never return.
We enjoyed the dinner in our 4th day in Cancun it was amazing experience
Everything we ordered was gross. It wasn't that the food just wasn't very good. It was literally hard to force myself to eat. The staff was very nice, so I didn't want to send anything back, but we ordered several things, and it was all terrible. This is supposed to be one of the nicer restaurants at the hotel, and it looks very upscale, so it was weird that the food was so bad.
La comida deliciosa. El lugar muy agradable y lo más destacado un excelente servicio
One of the best restaurants in Cancun.
One of the best in Mexico!
What increíble night! With my husband decided to try Gustino Italian Grill, the services sense the beginning until the end was amazing! With the hosts, server, busser well the food in a other level, so nice of the restaurant to have an great table, great jobs guys. Keep going on!