Hanoi Hannah Vol.II
Really enjoyed the food but the evening was spolied by the loud disco music which meant we couldn’t talk to our guests
Food was lovely and fresh and was delighted with the meat free options. Wish I could eat here every night
Hey SusanT, Thank you for your review about your experience at Vol. II! We love to cater for all dietary types, and ensure we have lots of vegetarian/vegan options so no-one misses out. We look forward to seeing you back in! Hanoi Hannah
Great food ! Great choices ! Great service! Catered well for my dietary needs!
Good food, efficient service.
It was a fantastic night as I was celebrating my birthday. Food and service were superb . I highly recommed this place to everyone (:
Happy Birthday KarlaB! We're glad you chose to celebrate with us and you enjoyed your evening. We can't wait to have you back down again soon. HH
We had a lovely lunch and definitely will be returning. The staff were very friendly and attentive. We chose the trout as the fish of the day and it was magnificient.
Hello GeoffA, We're so glad you enjoyed your lunch experience with us! We'll be sure to pass your feedback on to our team :) Looking forward to having you down again soon, - HH
Delicious food and polite staff. 👍😋 Try once or twice yourself then bring the whole team lol
Cheers AlexG, we're glad to hear you enjoy visiting us! We can't wait to you + your crew in again soon :) HH
This is our third visit. We went during yum cha and that was really a great experience. However, for the next two the food was not as varied and refined as in our first visit. The noise level in this place is quite unpleasant, not because of diners but because of the incredibly loud music. Anyone with a hearing impairment should stay well away or only eat outside. Also, the shared table is not very pleasant when you've made a booking. The expectation is to have your own table. The food is often quite hot but our waitress was very bad at advising us about this. Parents with children who don't like hot food will not find a lot of options for them. A few disappointing experiences after the excellent yum cha.
Great Food, good friendly service. Highly recommend for a quick and tasty family meal.
The temperature was 39 degrees and the heat in the restaurant was probably the same. When I asked if the air con was on I was told it was however as the doors to the restaurant were wide open it had no effect. When I asked the waitress if the doors could be closed so as to improve the effectiveness of the air con I was told that the staff were not allowed to close the doors. How ridiculous!!!!!!
Great tasty Vietnamese food. I have taken my Vietnamese/Canadian friends here when they were visiting at Christmas and they were very impressed. My third visit in 6 months!
Hey Susan, Thank you for your review! We're glad to hear you're a regular and we can't wait to have you back down again soon. - HH
Overall great, love Hanoi Hannah although the sizing in meals are smaller and more expensive since moving to the new premises.
The staff were most obliging and informative. Unfortunately, the music was far too loud for any meaningful conversation. The choice of music was ok but far too loud. Food was magic.
Particularly enjoyed the mussels. Staff very friendly and polite. Noise level a bit high but otherwise an enjoyable ambiance. We
Always love coming to HH - Amazing food and great service! Was our first time at the new venue and we weren't disappointed.
Hey EbonyP, We're glad to hear your regulars with us - we can't wait to have you back in again to try some more things off our menu! - HH
Lovely fresh food! Dietary requirements well catered for! Service great
Thanks for leaving us a review about your recent experience with us! We love to ensure no-one misses out on the fun, so we're happy we can cater to many dietary requirements for our guests :) - HH
Went to the first Saturday yum cha lunch at the new venue, so I was expecting a few teething issues, but no! Even though we arrived right on the 12:30 start time, plates of delicious food were being circulated immediately. The range was fabulous and every plate we tried was exceptional. Thanks Hanoi Hannah! Great work 👌🏻
Hey SeunaB, We're glad to hear you enjoyed your Yum Cha experience with us! Thank you for leaving us your feedback - we can't wait to have you back down again :) - HH
bday dinner with family
Happy Birthday! We're glad you enjoyed your experience with us - HH
Restaurant was quite noisy but service staff attentive, meal sizes plentiful and overall great dining without kids.
Hello ValerieR, Thank you for your feedback about your experience with us! We're glad you enjoyed what we served up. We can't wait to have you back down again soon. - HH
The food was good, no question about it, but the service was poor. Sunday evening, not crowded (so no excuses there), but food delivered and 'dumped'. We were having the $52pp Chef's Menu, and had not individually selected the dishes - so knowing what each course was took on an air of unwanted mystery as they were either not explained or explained in a rapid-fire garble that was difficult to understand. We got tired of asking them to repeat themselves, so gave up on asking. Staff were clearly rushed. Was it because there were too few on deck that night, or simply poorly trained? Wines and beers were good, but we felt they were a little pricey. Ambient noise level from the sound system was too high, and made conversation difficult. It's not a dance venue. People go there to eat and converse. The eating was fine. The conversing was difficult.
Hello Merricks, Thank you for your feedback about your recent experience with us. We're sorry it didn't meet your expectations - I'll be passing your feedback on to management to ensure the necessary steps can be taken to ensure this doesn't happen again. Warm Regards, Hanoi Hannah
The service is always friendly and every time I visit the food is delicious - I’ve never had a bad meal here. Love it.
Thank you JenniferJ! We're glad to hear you're a regular. Can't wait to see you again soon. - HH
A great experience. The food was delicious and great value for money, the wait staff were attentive and helpful without hovering and the venue has a great feel. My only concern was the music - too loud for easy conversation around a large table.
Hey GaryS, Thank you for your review of your experience with us! We're glad to hear you loved our service and our menu :) We'll be sure to pass on the feedback about the music to management. - HH
Awesome flavours and great service. Really worth going to this restaurant.
Cheers AdamG! HH
Food and drinks great but tables along the wall were too crammed up against each other. The couple next to us were so close to us that we could hear everything in their conversation and, I am sure, vice versa. The waitress had to try and squeeze in between tables so that she could take their order which meant she was encroaching on our space which there was very little of anyway. There was also very limited room on our table for our shared meals and drinks. We went for a night out to catch up but ended up leaving and going elsewhere so where we could chat and enjoy the ambience more. I would recommend people booking a standalone table in the middle of the restaurant and not on the side walls.
Hey LynK, Thank you for your feedback about your recent experience with us! We're sorry to hear it wasn't as enjoyable as it could have been due to the table spacing. I will be passing this feedback on to management to ensure it doesn't happen again. Warm Regards, HH
The service was outstanding and staff very friendly and attentive to our needs. Only a little disappointed with the amount of food as we had the chef menu and being a group of five left like it catered more for 4 people. But we certainly will be back.
Great food, flavours are amazing,good choice of food selection, great sharing dishes
Cheers for the feedback AnaH :) Can't wait to have you back down again soon, HH
But no one older because the music was so loud in conjunction with the hubbub that it made it hard to talk.
Delicious food and great service. Would love to come back again.
Hello Aradie, Thanks for leaving us a review! We're so glad to hear you loved the food we're servin' up and our service. We'd love to have you back in again soon, HH
Delicious food j great atmosphere. Can’t go wrong 😊
A good restaurant to have a casual meal after catching a film at the Classic. Service is prompt and friendly and the meals arrive at table within minutes of ordering. We had salt and pepper squid, fried chicken and pho. All were very good and the tariff was very reasonable.
Hello AdamH, We pride ourselves on our food and service - so we're really glad to hear you're lovin' it! We can't wait to see you again soon. HH
Service was much better than last time I came when it took 25 minutes for our drinks to arrive.
We ordered starters and mains at the same time. They all came out at once. We had to send the mains back as we had specifically asked that they come separately.
It felt like we were being rushed out - I deliberately took the 8pm booking so that this would not happen.
Just very average overpriced Vietnamese food. Better to go to a proper Vietnamese restaurant. Duck rice paper rolls were yum. But that sort of says it all. Who the heck makes duck rice paper rolls?
We had the feed me menu and the food was delicious. Service excellent and a great vibe in the new location! Highly recommend
We're glad to hear you enjoyed your experience at Vol. II LeshelleC! We're also glad to hear you're enjoying our new digs as much as we are :) We can't wait to have you back down again soon, Hanoi Hannah.
I am a longtime Elsternwick resident and LOOOVED to old Hanoi hannah. But the service at new place is soooo bad. Food is amazing but havent been once since new place opened and not had a stuff up with order. Need to up your game
Hello AngelaC, We're glad to hear you're a longtime local to Elsternwick and Hanoi Hannah! As we strive to deliver excellent service, we're sorry to hear you didn't experience this on your most recent experience. All feedback is valuable to us so I will be relaying this on to management so we can implement the necessary steps to prevent this from happening again. We look forward to seeing you at Vol. II again soon. Kind Regards, Karina
The staff were absolutely fabulous and the food terrific as ever
Cheers MarkP for the review about your recent experience at Vol. II :) We can't wait to have you back down again soon for some more delicious food and good times! Hanoi Hannah
The new venue is beautiful inside but a bit noisy. We have been there many times and mainly have the “Fed Me” which we did this night also. The food was sub par and not as great variety as we’ve had before and the portion sizes were quiet small. I didn’t feel like it was valuable this time around. Also our waitress was VERY attentive, but not in a positive way. She was TOO ATTENTIVE asking us if we were ok many times.....very annoying. I would come back but there needs to be some improvement.
Hello JacH, We're glad to hear you're a regular visitor to Hanoi Hannah. Thank you for leaving us feedback about your recent experience at Vol. II. We're sorry to hear that this experience didn't meet your expectations as we strive to deliver the best service. I will relay this feedback on to management so we can take the necessary training and steps to resolve this. We look forward to having you down again soon! Kind Regards, Karina
First experience was fantastic, food etc. but I definitely noticed a big drop in the food this time.. we had a table of 10. It was a busy Thursday night, our order got a bit messed up and the veg curry was not how I remember before... eg an addition of tofu (and lots of it) but no mention of it on menu was a bit misleading (esp when you don’t love tofu) so unfortunately we left a bit deflated this time.
Hello Michaela, Thank you for leaving us feedback about your recent experience. We're sorry to hear that your recent experience at Hanoi Hannah Vol. II didn't meet your expectations. We strive to deliver the best service and serve up the best food and on this occasion, it didn't happen. I will relay this feedback on to the management, so we can take the necessary steps to prevent this from happening again. Kind Regards, Karina
Fantastic food, service was friendly and helpful. Nice atmosphere, I would definitely come back!!!
We're glad to hear you enjoyed your experience at Vol. II Leelee! We love to hear you're lovin' what we're serving up and it was a pleasant atmosphere. Can't wait to have you back down again soon, Hanoi Hannah.
Booking was for 8pm we didn’t get table til 8.30pm and didn’t get a drink til 9pm, they got the menu requests wrong ( no meat) but when we did finally eat food was great . Very night late though we didn’t leave til midnight , we ate far too late . They need to move the first booking off the table so table is available for second sitting .
The duck was delicious! Overall a great experience.
Hello Vzahra, We're glad to hear you enjoyed what we're serving up! Can't wait to have you back down again. Cheers, Hanoi Hannah.