Hard Rock Cafe - Vienna
Service was slow and bad, it took us so long to get a waiter to even look our way another waiter barked at us while bringing plates down to another table saying that he’d be with us, but then they went to 3 other tables before us, then when he finally did about 15minutes later he was practically running away from us as soon as we finished speaking. The host interrupted us while we were ordering to talk to the waiter, which we thought was really rude. None of the staff could crack a smile apart from the hostess.
Everything was excellent. Personnel, decoration, service, food (as always).
Great atmosphere great food great service and very friendly
Even though we had to wait 15min for our reserved table, the overall experience was great! Awesome food, fantastic server! Very happy!
Liebe YasminT, vielen Dank für diese wunderbare Bewertung und dass Sie sich für diesen netten Kommentar Zeit genommen haben. Sehr gerne haben wir Ihr Feedback weitergeleitet. Wir hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen
Es war sehr gut zu essen und auch das Service war toll, wir kommen gerne wieder. Besonders auch für Kinder gibt es ein gutes Angebot!
Reservierten Tisch bereits früher bekommen. Nette Kellner. Leckeres Essen! Alles TOP! Danke
Liebe SandraB, vielen Dank für diese wunderbare Bewertung und dass Sie sich für diesen netten Kommentar Zeit genommen haben. Sehr gerne haben wir das charmante Feedback weitergeleitet. Wir hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen!
It was all great, the food explendid, the kindness of the employees Nina and Xavi. Xavi was too kind always asking if it could do or bring something (my wife was not feeling that good) he was specially nice. My special thanks to him. Overall, the people, space and food were great. The price was a bit high.
Dear JoaoF, we want to thank you for taking the time to share this amazing feedback with us. It is wonderful to know that you felt so comfortable during your visit with us and that we could even exceed your expectations - much appreciated.Many thanks for mentioning two team members in such a positive way and by name. Please be assured that Nina and Xavi will be honored accordingly. We really hope that to welcome you back soon again!
We all had burgers and we all asked for medium . We all received rare burgers . The bottom of the bun was soaked in blood . The server did take them away and they were cooked some more but the bottom of the bun was not changed and the children would not eat it . Make sure you ask for well done when ordering a burger !
Gorgeous !!!! I will come back soon !!! Best burgers ever !!! I recomended for milions times!!!! Thank You Hard Rock Cafe Vienna !
Dear KarolliG, thank you so much for this amazing feedback! We are very happy that you fully enjoyed your time with us. We are looking forward to welcoming you again as our dear guest!
I am a Hard Rock Cafe fan but was disappointed by this one. The Atmosphere was dull upstairs but looks better downstairs.
Si hay algún Hard Rock en las ciudades que visitamos siempre reservamos, nunca decepciona y algo a resaltar es la profesionalidad y amabilidad de los camareros. La comida es excelente y el ambiente inmejorable. Volveremos!
I would absolutely recommend this Cafe to a friend.
Great people, great food.
Dear Edith, thank you so much for this amazing feedback! We are very happy that you fully enjoyed your time with us. We are looking forward to welcoming you again as our dear guest!
Very friendly waiters, who give help with your orders. Big plates.
Had a nice time in Hard Rock cafe Vienna. The staff were very helpful and friendly. Food was nice and good music. Very nice atmosphere.
Dear GrahamW, thank you very much for this lovely comment! We are very happy that you could fully enjoy your time. We would be looking forward to welcoming you again soon!
Well, there are Hard Rock Cafes with a better service. Our waitress didn't speak German and was really slow. We didn't even got a free refill for our softdrink.
Visited Hard Rock Cafe with 2 friends on a Saturday evening .
We had reserved a table , but had to wait about 10-15 minutes for our table to be free .
The staff and service after that was great . Tatiana was our main server and she was lovely .
We had a shared starter of bbq wings which were great . For mains I had the Vienna burger , which had sausage and sauerkraut on as part of the toppings , it was a good portion and very tasty . My friends bother had the steak salad with fries , the portions were large , and salad fresh , they did think the steak was a little tough , but said the steak knives might have not been very sharp .
Overall though it was a great atmosphere and a great experience .
Dear Foodiescrumptious, thank you so much for this wonderful review about your visit at the Hard Rock Cafe Wien! We are very happy that you enjoyed your time with us and that the staff managed to delight you. We are looking forward to welcoming you again!
We spent a wonderfull time at Hard Rock Cafe, the food was delicious, staff was very friendly!
This is the first time that I have visited this Hard Rock Cafe although we have visited several others in the past. The food was exceptional as usual and the portions were plentiful. It was very busy at the time of our visit but in fairness the service was prompt and friendly. We had a really enjoyable evening and would recommend this restaurant.
Dear RobertI, thank you so much for this amazing feedback and the praise for the Hard Rock Cafe! We are very happy that you fully enjoyed your time with us and that our charming staff made your experience outstanding. We are looking forward to welcoming you again as our dear guest!
Toller Service, gutes Essen !
Hard Rock Café Vienna is a nice location and a good place. You can eat typical American food in the American flair.
I love this Place.but some tables made noisy. It made loose smooth asmostphere and....
The overall experience was inviting. With a reservation, seating and service was quick. The food was delicious. Overall, worth a visit.
Fab evening - food was excellent. Ribs, wings, onion rings, burgers, everything was really great. Cocktails are always a hit for me in hard rock and Foxy our server was wonderful. We had a lovely time! Defo recommend! :-)
Dear KarlD, It's always great to read about the great time our guests have, when coming to the cafe. This means a lot to us! We hope to welcome you back soon here in Vienna or in any other HRC location !
Sehr freundliches Personal (Kellnerin Melanie), Essen und Getränke wieder ein Traum und auch Personal im Shop sehr freundlich. Danke!
Liebe Franziska, es ist immer wieder toll von den Erfahrungen unserer Gäste zu lesen, wenn sie zu uns kommen. Das bedeutet uns sehr viel! Wir hoffen, Sie bald wieder hier in Wien oder an einem anderen HRC-Standort begrüßen zu können!
The burger quality dropped significantly. Service is still great.
Music is a little bit too loud. All other things are perfect.
I would not recommend the steak salad. The steak was a little bit hard.
Es war ein Geburtstagsessen und es war toll. Das Geburtstagskind hat sogar ein Ständchen bekommen.
Lieber Gast, vielen DANK für diese tolle Bewertung! Es freut uns sehr zu hören dass Sie Ihren Besuch bei uns genossen haben. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.
We had a reservation for Halloween at 8 PM. At 8.45 our table was avaiable. I dont need a reservation if I have to wait that long!!! The manager apologized and we got Nachos and drinks for free but nonetheless was it disappointing. Decoration was very poor. 3 years ago was great deco and a photo station, miss that! No special Halloween Burger or Pin either! Costumes of the stuff were great.
Hatte es als Geburtstagsessen gebucht, zwar wurde beim Seating darauf hingewiesen, auch dass man etwas bringen wird(?) aber dann wurde darauf vergessen.
Ich wollte dann nicht lästig sein, da sowieso viel los war.
We really enjoyed our Halloween evening in Vienna‘s Hard Rock Café. Very friendly employees, very good looking in their scary costumes :-)
Dear BernhardR, It's always great to read about the great time our guests have, when coming to the cafe. This means a lot to us! We hope to welcome you back soon here in Vienna or in any other HRC location
Love it very very very very very very ....
im so happy ....
We loved it. The ambiance and the stuff were great.
It was our first visit but not the last. The food were outstanding, specially because the gluten free options. ❤️
Dear Jasphi666, many thanks for this great review! We are very pleased to hear that you enjoyed your visit with us. We try very hard to adapt the selection of the specialties as well as possible to our guests wishes and therefore we are very pleased about this feedback. We look forward to welcoming you soon again!
Jaardag was heel leuk ein Lekker
Das Essen von allen 8 Personen war fast kalt. Schade gehen oft zu Hard Rock aber wohl nicht mehr in Wien.
It's a typical hard Rock Cafe. Food is expensive and not that good but if you want a T-Shirt go there. Service is very nice and they know what they're doing.
We had an excellent evening, celebrating the birthday of my daughter. Our waiter Samuel was very attentive. We really enjoyed our visit.
Dear Kika, thank you very much for this lovely comment about your waiter Samuel! We are very happy that you and your daughter had a great evening and birthday dinner. We would be looking forward to welcoming you again soon!
Der Empfang und Service war sehr freundelich und aufmerksam.
Das Essen war sehr gut und ausreichend.
The burger was not well cooked, and the meat felt not good