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Hedley club lounge is one of my favorite places so I planned a friend's birthday outing here. It was a terrible experience and we left after one drink. The waiter was clueless, service was awful - it took 45 minutes for my drink to arrive. They were all out of flatbread. Whatever food we ordered tasted not fresh. After 1.5 hrs of terrible service, we decided to go elsewhere to dinner. A shame because none of my friends plan to ever go back there.
We loved the band, the seating, the interior design, etc. Our problem was with the service. Once seated, we had to ask for menus. We asked for water. It never came. My wife had to go into the kitchen and ask for a glass for my beer. I had to get out of my seat twice to get the check and pay for the bill. It took a long time for our meals to arrive. We ordered steaks with our meals and it took a long time for the waiter to come back and tell us the kitchen ran out of steak. My wife ordered a salad but then the brought her a pizza bread. Thankfully, the waiter only charged us for one meal because they brought my wife the wrong order.
The service was as bad as I ever had. It was slow and very confused. I had to exam several different bills until I found one similar to what was ordered. And even that was incorrect. Too bad, this is a nice room but very bad service.
Service was extremely slow. Took forever to get an order in for drinks. Food was bland. Had to get servers attention to get anything. They never came by to check if you needed anything. Had not had this type of experience before there and don’t think we will return.
First of all, having an Open Table reservation means NOTHING to this restaurant. The manager greeted us and said “It’s open seating.”. I said we have a reservation and he said sit wherever you want. There was only one empty table, so ...
In about 10 minutes a very stressed waitress brought us two menus. Shortly, she came back to take our orders. 20 minutes later we got our drinks—a glass of wine and a bottle of beer.
The food came shortly thereafter, but we had no plates, utensils nor napkins. Those came after a few minutes.
The food was good. Flatbread pizza, meatballs, brussel sprouts. No water offered.
Flagged down a server to get the check. Put out my credit card but after not having it taken up for 10 minutes, got worried we were going to miss the start of the Sharks game. Left cash and a mediocre tip and left.
This restaurant does not seem to be staffed, trained nor managed to operate near its capacity. That’s a shame because I find the quiet atmosphere and unique architecture very appealing.
The chicken wings seemed like not well done, we could see the blood inside! I wish they had draft beers!!
Didn't have a chance to eat at the Hedley Club. I give them one star because we booked a table for 2 at 530p on 12/28 and they had a private event, so could not honor my reservation. My wife and I were looking forward to a nice dinner before the Sharks game, but instead had to walk around for 30min to find a mediocre place to eat. I have no idea if the food is good, but they get one star from me for taking reservations and not honoring them.
I ordered chicken marsala and what I got was more like Chef Boyardee spaghetti from a can. If you don't know how to make marsala sauce, then just call it creamy marinara. And, if you can't cook pasta properly, without turning it into mush, then find a new line of work... sheesh!
Did not have the menu as advertised. Completely different.
Arrived at 6pm, 15 mins early. Other people were in the restaurant with drinks. But No maitre’d to greet us. When we finally attracted someone’s attention they were surprised to see us and learn of our reservation. We were ushered to a table in the corner and abandoned for about 20 minutes. No water, no menus. Nothing! Finally given the happy hour menu but proper menus literally were being printed! My sons dinner arrived about 10 mins before ours. The whole thing was unprofessional, definitely seemed something weird going on. Sad because it’s a great location.
We had 5:45 reservations for 8 pm concert, had to find our waiter twice. 7:45 still had no food. No apoligies just, we got busy. Waiter told us at 7 our food was up and bring it right out the manager said we never ordered food? Terrible experience and horrendous service.
Decent enough lounge for a hotel lobby bar. When I made the reservation I was under the impression that the former restaurant in the Hotel DeAnza had reopened. This is not the case. The food wasn't bad, it's hotel food so it's nothing to write home about and the menu is fairly limited. In general, it was somwhere between a disappointment and "meh". I don't think we'll be planning another visit anytime soon.
They called and said they had to close the restaurant because they had no hot water at 3:30. My reservations were for 5:30. We were stuck with no place to eat. Horrible.
When we arrived they were not aware of our reservation, even though I had a confirmation from Open Table. I also thought I had made a reservation for La Pastaia, the restaurant in the Hotel De Anza , but it turns out the reservation was for the Hedley Club, the bar in the Hotel DeAnza, because La Pastaia was closed. This was very disappointing as we were celebrating a birthday and were disappointed that we did not have full access to the La Pastaia menu. The Hedley Club menu was fine for a bar, but we were expecting a full restaurant menu. It took 30 minutes to receive our appetizer. Otherwise the service was fine and the food was good.
No jazz on Wednesday night. But the food and service are very good, well worth the price.
Along with La Pastaia, the Hedley Club is one of the best kept secrets in San Jose. I almost don't want to write a review because the beautiful setting coupled with the fine food and drinks makes me want to keep quiet so that the Hedley Club remains my own best spot for elegant relaxation. Lodged in the the historic De Anza Hotel, the Hedley Club always seems to have available tables plus a friendly and expert waitstaff and consistently the most refined kitchen in the local area. Go and enjoy this unique bit of old San Jose that is infused with a modern epicurean mastery. Then, DON'T tell your friends! DON'T tell your family! Keep this sparkling gem of a club as your own personal escape from the world.
Eh. Kind of a weird place
My wife and I went to celebrate our first date 20 years previous at La Pastia. At the time we went, the location of the La Pastia restaurant had shut down, but the Hotel De Anza had moved the restaurant operations to the Hedley Club lounge and bar within the hotel.
The menu was still very similar to the La Pastia. Setting was more typical of a lounge but has some normal dining tables interspersed amongst couches and lounge chairs.
We had salads that were of high quality preparation and ingredients. Service was slow to start but once the bar tender saw we hadn’t been helped he provided some great service and was very friendly.
Excellent service; the servers were all great. Awesome seeing Jack again! Tim g.
The Hotel DeAnza is a vintage architectural gem. La Pastaia serves lunch in the old fireplace room which has a great ceiling. Parking is "street" only so bring quarters or the Passport app. The cocktails are OK and so was my salad. OK but not great and not good value for the money.
It was fine
First of all, the maitre d' was very friendly, pleasant and helpful. And actually came around checking to see how things were going.
The waiter was friendly and efficient and really made us feel at home. Service was prompt. (A great improvement from the last time we dined there a year ago.)
The food was quite nice. The kitchen skill have improved dramatically from a year ago. We just had a couple glasses of wine from a thoughtful wine list, shared a host salad which was expertly dressed, a very tasty meatball appetizer in a spicy tomato sauce, and a wonderful margherita pizza.
It was not very crowded for a Saturday night before a Sharks game. We will definitely come back here again.
Made a reservation for Tuesday night at 5:30 via open table. However, when I arrived, we were told the restaurant was closed. it never mentioned this on open table nor on the web site.
Anyway at in the bar. It was no busy but the service was not that good. It took quite a while for someone to wait on us. The server was young but cordial. He did not take all order correctly. We asked for a new drink (it was not made correctly) for one of my colleagues and it took a while for the order to be corrected. The bar tender was bust talking rather than filling customer drinks.
When our dinner came, there was no silverware. It took a while to get. The meal was good.
Sadly you did not tell me restaurant was closed. Our services in the bar was outstanding
My friends and I go to La Pastaia together 3 or 4 times a year before events at the arena and to celebrate birthdays. We went last weekend and the food was pretty good (not great) but the service was really not up to par. And that's not the first time. Our server was a lovely young woman who really had no clue about the food and bar menu and appropriate timing. (E.G. hubby ordered a martini with a specific gin listed on the menu and she didn't understand it was a gin rather than the name of a cocktail. Swore there's no chianti by the glass which I don't believe. Etc) I don't think management of the restaurant prioritizes training staff about the menu. The restaurant was only half full so no excuse for sloppy service because of crowds trying to get to the game. Would not return if not for the location. Too bad as I love the venue. Need to talk our friends into the bar (Hedley Club) next time, which always has excellent service and food.
I ordered a chicken salad sandwich. The salad was great. The sandwich bread was hard like a rock.
I valet parked and was not told that a validation stamp at the restaurant would have saved me about $31. Otherwise it is a good nicer place for lunch.
Appetizers just so-so, meal just didn’t meet previous experiences there. Service was good, he did a good job.
I was so disappointed by our recent meal. La Pastaia used to be one of my favorite restaurants. The service was so incredibly slow. It took 2 hours to have dinner, we kept having to ask for service. The kitchen was very backed up, there was a concert at SAP and the restaurant was busy (as to be expected on a show night next door to SAP), but they were utterly unprepared for the crowds. The food was mediocre, service terrible and the menu was limited. Very disappointed.
Our meal & service was awful. It is the worse upscale restaurant I have been in. The bread was stale, the appetizer was tasteless, the meal was a kit & simply microwaved. Certainly not the quality for the price.
The staff was not attentive & perhaps not adequate for the full dining room.
I would not recommend it at all & will not return.
Awful experience. Waited 25 minutes for service that never came so we ended up leaving
Absolutely AWFUL experience with Mother's Day brunch. Sub-par food, non-existent service, terribly expensive for what it was. The patio was lovely but we will never go back. If a negative star rating were possible, La Pastaia would certainly have earned it!
In making our reservation, we did not realize that we would be stuck with a buffet brunch. We selected this restaurant in the Art Deco De Anza Hotel because it is within walking distance of the SAP Center. Our reservation was for 2 PM. Several of the stations, such as the one for omelettes, we’re no longer manned. There were no plates at any of the stations. ( A waiter eventually brought out a stack of plates, many of which were still wet.)
Some of the food looked dried out and was very unappealing—crusted over guacamole/avacado mounded on a slice of bread. However, the prime rib was tasty as were the green beans and the green salad. There was also a nice selection of fruit.
Unfortunately, the dessert table left a lot to be desired as it consisted primarily of cupcakes and pies of a quality consistent with Safeway’s bakery. Again, no plates were available. We took saucers away from cups on empty tables to put our food on. Service was friendly but slow. Empty tables and chairs were being disassembled, stacked and removed from the room while we were eating.
I was given a complimentary glass of wine and wished a happy Mother’s Day. The coffee was excellent. The price excluding tip was $125 which we felt was considerably overpriced.
Went to a Mother’s Day brunch my daughter arranged for me
Service was slow, but we were there for a quick dinner before a concert at SAP center. Nothing remarkable about the place or the food but the location was good for what we needed.
Had the salmon not been so dry, the meal would have been perfect.
Wait staff was friendly and knowledgeable. Restaurant was under staffed. Food was a bit off. Wine selection for by the glass could be improved.
We dined here before the U2 concert, and unfortunately barely made it to the show on time. For this loyal patron of over the 15+ years , Pastaia has been a dependable, tasty option for lunch downtown. The servers are attentive and get to know their familiar 'regulars.' Not so for this dinner.
The service was disappointing for so many reasons. We arrived at 6 pm, and were not served our meal until 7.10. After the initial serving of beverages, we were ignored until I asked the hostess to check on our meal (30-40 after seating). 10 min later the server stopped by to apologize for the delay. The "ticket" that prints out to the kitchen with the order apparently never got there. Another 15 min. The diners seated next to us experienced a similar, but not quite as long of a wait. It is a mystery why the server didn't take it upon herself to check on our meal as she presented bills to at least 2-3 other tables who had arrived after us. She appeared harried, stressed and clearly did not have enough help. The kitchen was backed up to, as our neighbors were told by our server. It's a concert night! They had a full house. How can management not staff for it??
We had ordered the cheese stick appetizer. 4 tiny sticks for $12. Really? When the food arrived, my salmon salad was fine, as expected. My husband's 1/2 'n 1/2 spaghetti and ravioli was subpar, unattractively served in 2 big bowls making it awkward to eat. We brought our own wine, and ordered a single glass while we waited and waited. The corkage was $20. Further SJ has the 5% surcharge that some (not all) restaurants are charging for the increase in minimum wage. Again, Really? After such a lousy experience, the least the server could have done was waive corkage, the appetizer or some such. Nothing. I walked to hostess and requested an adjustment to the bill, perhaps waiving the corkage. This was done. Bad taste in my mouth. I'll dine here for lunch, but dinner will be a long time in coming.
We sat down ordered drinks and then 25 minutes later left. Drinks never showed up and no one took our food order.
The best thing about the restaurant is that it is close to the SAP center. Food was average at best. The booth seats were ripped and the restaurant is very tired and is in need of a facelift very badly. We won’t be going back