Jack Astor's - Ottawa (Lansdowne)
WoW ! It is the second time I go to Jack Astor’s on a night of an event and they really blow it ! We waoted over 30 mins to get a drink order ! We had full intentions in getting food but after 1 hour of no service we had to actually grab a waitress and ask for our bills and we left hungry and unhappy. This place has been decent on a slow night ... but give them any challenge and they seem to fall short every time ...
I will consider giving them another chance but definitely not in the immediate future
The chicken fingers were the best I have ever had!! All 4 meals were hot and tasty. We were there on a Redblacks game night and service was fantastic!! I found the music on the patio far too loud and asked the waitress if it could be turned down a bit and she said she had to ask the manager and to our surprise it was turned down enough for us to hear our conversation. Much appreciated manager!! Thanks!
Bland food. Server stressed and rude. They are not used to having customers so when they do they can’t handle it
Great spot to go before the Redblacks game. Food was good and service was great.
Restaurant wasn't able to honor my reservation. Very disappointed
Work team bonding event.
Great time had by all.
Only thing missing was a parking validation.
Can’t wait to return. Two members of my group are celiac. They had many options to chose from and didn’t feel sick after. Separate Fryers for the fries is awesome
Jack Astors is a wonderful restaurant however be warned that outdoor parking is limited and restricted to parking meters. we constantly watched our watches + had to leave our table to add more $ to the meter. just a small bother.
I forgot the server's name, but she was amazing.....very attentive and very polite and cheery!!!! The noise level could have been a bit louder actually as the Leafs won and no-one really cheered.....they must have been Sens fans!!!! Great place.....we go there every time I am in from Toronto!
Service was slower than we are used too. Waiter had far too large of a section and we kept having empty beers. :(
Ordered fajitas for two and fajitas for one. The two dishes coming to the table were too much and the smoke alarm went off. I was mortified. If I could have crawled under the table I would have.
We got far too many dirty looks from staff and customers for my liking. When we really could have used the extra beers at that point. (Drink the embarrassment away)
I eat there often and generally enjoy the food and ambiance
That said, my last meal was so overcooked I did not enjoy it and left most of it on the plate.
Our starters came with out main meal. We didn’t make a big deal. Midway through the meals manager came over and said she would be taking care of the starters on our bill and apologized for the fact they can with our meal. This to me is top customer service. Acknowledging the mistake and compensating the customer before the customer complains.
The staff were absolutely fantastic. We brought a cake, balloons, and presents for a friend’s daughters birthday to make it a surprise. They made the whole process easy and a lot of fun!
Yes, however I was disappointed with the fish and chips. I ordered it again because the first time it was very good......lots of fish and tasty batter. However, this time there was little fish and the batter was greasy. The burger was excellent.
Dinner before a show at TD Place.
Service was outstanding. It was my daughters 20th birthday and our server made our experience top notch. Food was good... prices very high. Overall we had a great time.
Pretty good, out of a lot of stuff and they didn't seem to communicate with the back.
Hannah was an amazing server!! We all had a blast and the service was fantastic
Alway a great times at this JA!
What I can say more!?
You place a reservation and done you know it's going to be great...
Kids and friends love it!
Great night! Great food and great service. We will be back!
Food was good although a few items on the menu were not available. Could put the heat a bit higer (even the waitresses have to wear jackets). Great drinks. Nice variety on the kids menu. Will definitely be going back.
The only downside was the restaurant was freezing. The heat appeared to not be working
Service was fantastic- very friendly. Food took ages but was tasty.
All of the staff were very cheerful and friendly. The food and atmosphere were great. The only issue was with the cold draft coming from the door all evening, particularly when it was opened.
Good food n service. Would not accept my reservation by phone but was able to reserve thru tripadvisor. Confuding.
The seating was great i will defiantly be doing it agaun
Slow service. Very slow in a quiet restaurant.
The garlic pan loaf wasn’t available. They said they ran out of it.
As stated in my other reviews JA tends to be a local favorite in any town they are in; food is consistent as is customer service, some better than others, but overall cant go wrong if you need a spot in a pinch or if you need a place to go on a friday night after the movies...
Our waiter was fantastic, but do not recall his name......wish I did though!!!!!
Really friendly server, close to TD place, delicious meal, poor margarita served in a tumbler and no noticeable alcohol flavour.
Hi, I would like to express my disappointment with your reservation services. I had made reservations last night for 4 people. When we got to the restaurant, we were given a small pub style table. The table was fine for drinks, but could not accommodate 4 plates. When we commented to the server, she said that I had not specify a booth or regular table when booking... she did not offer another table. No where on your site, does it give us the option to chose the type of table. I had made reservations because we were going to the XMas tree lighting, and knew that the restaurants at Lansdowne would be busy, and I really wanted to have dinner at your place, because it would have been my first visit, and was looking forward to trying a new restaurant. Turns out, because we couldn’t imagine having dinner all squished at this ridiculously small table, we had to leave. Of course, all restaurants were packed, and with long waiting lists, we had to walk to the Glebe to find another place. Very frustrated, as I had taken the time to make reservations!!!!
Not happy.... Nicole Rochon
We were pleased that they took a reservation when other restaurants would not.
First time here, as it was for most of the group. Food was great love the chicken sausage bowl and everyone else seemed to enjoy their selections. Would recommend this. Can't wait to bring hubby to try this out!!!
We thoroughly enjoyed our date night at Jack Astor’s. Our steaks were perfectly cooked and our server was absolutely the best.
We had an excellent server. Loved everything and that we could go somewhere with a reserve before the concert was wonderful
Service was excellent. Lots of options on the menu for groups with different tastes.
Service was horrendous. Arrived at 6pm for a 6pm reservation and they had given my table away. They dealt with that appropriately by giving me the table that was supposed to go to the next walk-in (that particular walk-in had 10mins added to their wait time) Sat down at 6:05, was not greeted by waitstaff until 6:15pm. We ordered drinks and one of the ones they brought us was the wrong one. We ordered right away (there were two of us) and didn't get our plates until 7:10pm. Meals were chicken fingers/fries and steak and fries. Steak cost almost as much as the KEG, but was a supermarket steak and was overdone. Chicken fingers were mediocre. We would have sent the steak back in any other circumstance, but we were quite hungry and out of time. Waitstaff was insincere. I understand that they were likely understaffed that night both in the kitchen and on the floor (and that is not the waitstaff's fault) but a brief honest explanation goes a long way in customer service. We won't be returning to this location.
Great atmosphere - background music was right in our wheelhouse and not too loud. Lots of TVs for catching sports. Food was great and reasonably priced. Good to have a reservation on an event night.
Amazing service for a busy evening. Food and drink were excellent