We had a booking for 5, when we arrived we were told that it was too busy and could not go in.
Lustre is a really cute bar, it was great to have booked so we could sit in the comfy couches. Fantastic columbian singer/ guitarist played while we were there. A few more food options would improve things - the snack menu very basic. Only down side was breathing the smoke from people on the open balcony. I'm not sure why that was allowed
They didn’t have a record of out table being booked and made no effort to accomodate us so we went elsewhere
Hi 'Anonymous' thanks for your feedback. We are new to OpenTable and are still working through a seamless end to end booking experience. We did have a couple of bookings on the 4th of May but one of them was cancelled by the guest, that may have been why we had no record of it. Please accept our apologies that the experience was not what you had expected.