Massimo's - Fremont
dishes were so good
it was a busy Saturday night, we were seated close to opening, food could have been warmer but it was still delicious- service was very good as usual !
Was a great evening ,, our long overdue time together catch up 👍🏼 , they were very kind on letting us take our time :) Great service and food !
The dinner was for eight people, including a few who had eaten here before. Very good selection of entrees, with a nice variety of prices. All dishes were excellent, and the service was spot-on. I heartily recommend this place.
I was having a business dinner with my client on Tuesday evening. In the middle of the dinner, my client chewed on something plastic in his Chicken Parmesan dish . Turns out it was some sort of bottle sealing cap.
These are the series of things that happened next:
1. Waitress quickly takes away the dish and apologizes. She says that the manager will come and speak and will take off the dish from bill.
2. Manager never comes for a while.
3. So we casually ask where is your manager. Then she says, actually I never said the manager will come and talk as it is a very busy night. By the way, the night not very busy. But then she says, we will offer you free dessert. We politely say no thanks. By that time, I stopped eating as well.
4. Manager shows up and apologized. We said it’s fine very politely. Remember this is a customer dinner. Then the manager says, desert is on us, please we insist. So we get the desert.
5. Check arrives after a while. I picked up the check and saw that the desert was never taken off the bill.
6. At this point, I had two choices: 1. Call the waitress and get the issue fixed. 2. Let it go because I couldn’t take it anymore.
7. I chose the latter and left the restaurant.
8. In my 20 years taking customers to dinner in 3 continents; I never had such a similar appalling experience.
I told everyone in Fremont I know to stay away from this horrible restaurant. I feel sorry for the founding family.
This was an unfortunate experience for the guest and we have taken the steps with our staff to prevent this from happening again. The guest was confused about bill thinking we charged him for the complimentary desserts. He neglected to look towards the bottom of his guest check where we applied the discount for the desserts. We wish to thank this guest for reaching out because this enables us to improve our customer service.
Delicious food, good service, and the atmosphere was very pleasant .
We had an outstanding meal.Suneet is a great server and Vera welcomed us warmly. Everything was exceptional.
Massimo's never disappoints! The clam chowder was hot, creamy, and loaded with tender clams n veggies. The butternet squash was lovely. The swordfish was cooked to perfection and the mango chutney was so tasty. Service is always right on with engaging hostess and servers. Another successful evening at our favorite restaurant!
Fantastic Food and a great atmosphere. Went twice. Liked it so much the first time we went back for Thanksgiving Dinner. Great service. Liked the atmosphere in the bar better. It was a little more cozy. But that’s just our vibe.
Wonderful service and food especially during a busy occasion like Thanksgiving. The butternut squash ravioli was excellent. The turkey was very moist and the dressing was very flavorful especially the gravy. The pumpkin pie was good.
Thanksgiving was a delight - great food, fun and great service, and lots of smiles
Good Thanksgiving turkey meal but the gravy was way too salty.
Those food were really good. I can taste they are fresh and well-experienced chief.
Our server Syvia makes it a five star. Great service, personality.
Great food and service
A friend and I met halfway from our homes to enjoy Thanksgiving dinner out this year. Neither of us had ever heard of or been here before. We were both very pleased and pleasantly surprised with the lovely ambience, quality of food and exemplary service we received. We both agreed we would definitely dine here again!
Thanksgiving dinner was terrific
We had a very nice meal with a great server, Matthew I think was his name. Haven't been there for awhile but will definitely be going back
Outstanding from the Oysters , dinner, and the cherries jubilee. Perfecto! Thank you very much.
Always great food and service.
Good food. Good atmosphere. Really poor service. We paid for 2 corkages. For the second bottle, we had to open up the bottle and pour the drinks ourselves just because our server was too busy to come by and check on us. Clearly they didn't have enough help but that's their issue and poor planning on their part.
Always a favorite spot to dine. Food is well presented and delicious. Had a great time with friends. Our waitperson, Matthew, was very attentive and accommodating.
Great food ana service.
Been coming here forever and Ted (server) is my guy.......always friendly and excellent service every time. Dining area much better after remodel!
Best restaurant in Fremont. Be sure to have the Caesar salad. It is the real, traditional recipe and preparation.
Great place to celebrate a special event or have a casual dinner. Service is excellent and the food is good. Received a complimentary dessert for the birthday.
My wife and I were celebrating our 24th wedding anniversary at Massimo's where we got engaged. We have dined at Massimo's many times over the years and each visit is a great experience. The service was excellent and the food was great.
We arrived earlier than our reservation and was seated right away with an open booth which was nice. We received our appetizer way before our complimentary bread and butter. Our server did not ask us until way later if we were ready to order. The food was good. The service was not. On top of that, when I did make my reservation I made sure to mention I was coming here for a birthday celebration. This restaurant did not accommodate that at all. They probably forgot. I did not mention at all because it is their fault for forgetting. I hope to experience a fine dining experience as I had came here in the past with a better experience but it fell very short. Overall I would give this place a 2 star out of 5. I appreciate the experience but will not be returning.
Our group was in town for only one night. I am so glad I found this restaurant! We had a birthday to celebrate and the staff celebrated with us. The owner came to the table to greet us and we all enjoyed some great food and wine! Fantastic!!
Haven't had a bad meal here yet - I've tried multiple seafood dishes and each has been amazing.
Took an old friend out so we could catch up. The food was great, service very nice. My friend has gluten and egg allergies, so she often has trouble finding things to eat when we are out. One of the evening specials met all her requirements and she really enjoyed her meal. Even dessert was wonderfull.
Saw this on PBS's "Check Please" and was absolutely thrilled to meet a friend there for dinner. The Caeser Salad and the creme brulee are a must if you are a fan. Our entrees were delicious and lovingly prepared. Look forward to coming back!
The staff here has always been exceptional. Love the food and the personal touch. That is it’s not a chain and they care. Highly recommended
The quality seems to have improved again recently
We were treating ourselves for Halloween. We had a lovely dinner. Fish was fresh and tasty. Service was good. A nice evening close to home.
Great place got a special occasion. The service is excellent and the food is delicious and satisfying.
No comments at this time. Thank you for asking. Go to this place alot.
Always a treat to have their table-side Caesar salad
Very nice setting to have a great meal with friends and family. Would definitely come again
Always such a pleasure! We always ask for David's area, but all who help us a so very pleasurable.