Mexican Sugar Montrose - Regent Square

Bewertungen für Mexican Sugar Montrose - Regent Square von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. B

   Brooke VIP

   Houston1 Bewertung

   2.0

   Vor 4 Tagen besucht

   1. Gesamt 2
   2. Essen 2
   3. Service 1
   4. Ambiente 2

   Service was horrible and it was only a Tuesday. I'm not sure if they were understaffed but it took over half an hour to get a drink and we couldn't track down our waitress for a long time to get our order in.
   

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2. L

   Loretta

   Houston3 Bewertungen

   5.0

   Vor 5 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Great food awesome atmosphere!!! Will definitely dine again!!
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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3. D

   Daniel

   Houston3 Bewertungen

   2.0

   Vor 5 Tagen besucht

   1. Gesamt 2
   2. Essen 1
   3. Service 1
   4. Ambiente 4

   We’ve been to this location several times however the last two times have been horrible from the service to the food after this last visit we will not be returning.
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   Thank you for your continued support over the years, and I’m truly sorry to hear that your recent visits didn’t live up to the experience you’ve come to expect from us. It’s incredibly disappointing to know that both the service and food fell short, especially as a returning guest. That’s not the impression we ever want to leave. We take feedback like yours seriously, and I’d really appreciate the opportunity to learn more about what went wrong so we can address it with our team. If you’re open to it, please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com). Thank you again for your honesty — we’re committed to making improvements and truly regret losing your trust.
   

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4. M

   Melissa

   Houston4 Bewertungen

   1.0

   Vor 6 Tagen besucht

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 4

   The food was not good. Dry fajitas, dry steak, the tortilla soup was super thick and tasted more like Campbell's tomato soup. The service was not great. I would rate it a 2 out of 10 and I will not be going again. The restaurant itself is beautiful.
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   Thank you for your feedback. I’m truly sorry to hear that your experience with us fell so far below expectations — from the quality of the food to the service you received. That’s not the standard we strive for, and I completely understand your disappointment. Your comments about the fajitas, steak, and tortilla soup are being shared with our culinary team so we can address those issues directly. While I’m glad to hear you found the space beautiful, I regret that it wasn’t matched by the food and service. If you’re ever open to giving us another try, I’d love to personally ensure a much better experience. Please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com)
   

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5. j

   joel

   Houston1 Bewertung

   4.0

   Vor 6 Tagen besucht

   1. Gesamt 4
   2. Essen 5
   3. Service 4
   4. Ambiente 5

   Food was great! Can’t go wrong with the skirt steak. We did go on mother’s days so service food and drinks did take a long time to get to the table.
   

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   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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6. J

   Juan

   San Francisco2 Bewertungen

   5.0

   Vor 6 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Overall experience was great, food was great, service was great.
   

   Mexican Sugar Montrose - Regent SquareVor 2 Tagen geantwortet

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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7. P

   Peggy

   Central Coast3 Bewertungen

   5.0

   Vor 6 Tagen besucht

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   All the dishes were delicious and friendly service!
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

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8. S

   Shauna

   Houston3 Bewertungen

   3.0

   Vor 6 Tagen besucht

   1. Gesamt 3
   2. Essen 3
   3. Service 2
   4. Ambiente 5

   I made a reservation for Mother’s Day and the only times available were 9:00 am and 9:15am. We arrived on time for our reservation time and waited over 15 minutes to be seated even though the restaurant was empty. Once we sat down it took 10 more minutes for the wait staff to take our order. The food was fine, not awful but not fantastic. And when we left the downstairs was still less than half full and had many tables available on the patio which we had requested. Overall, I’d like to go back for dinner because the restaurant is really beautiful and I feel like the service was lacking because it was so early. I just wish they would have offered later reservations because the were so many tables available when we finally left around 11:00am.
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   Thank you for spending your Mother’s Day with us and for taking the time to share your experience. I’m sorry to hear that your visit didn’t start off the way it should have — waiting to be seated despite an empty restaurant and slow service once seated is not the standard we aim to deliver, especially on such a meaningful occasion. I also understand your frustration with the limited reservation times and the availability of patio seating not matching what was shown online. That’s something we need to improve, and I appreciate you pointing it out. I’m grateful for your kind words about the space itself and your willingness to give us another chance for dinner. If you do decide to return, please feel free to reach out directly so I can personally ensure your visit goes smoothly.
   

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9. J

   Jason

   Houston1 Bewertung

   1.0

   Vor 7 Tagen besucht

   1. Gesamt 1
   2. Essen 1
   3. Service 1
   4. Ambiente 4

   Horrible service. Took the waiter almost 10min to come by our table to introduce himself. Took almost 30min to get a drink. Ceviche was very sub par. Waiter took our chips and salsa before we were finished with it. Our drinks stood empty for over 10min before the waiter came by and asked if i wanteda refill. Waiter never came by to update us on our order or to check in with us. When we were able to flag him down to ask him about the food, he said he would go check and never returned. We had been seated for over an hour and our main dishes still haven't hit the table. We ordered a salad and medium rare steak. We got up and went down stairs and told the manager that we would like to pay for our two drinks and appetizer and leave. Such a horrible experience. This place was such a disappointment. We will never come back. Hope you have a better experience.
   

   Mexican Sugar Montrose - Regent SquareVor 3 Tagen geantwortet

   Thank you for taking the time to share your feedback. I want to sincerely apologize for the disappointing experience you had with us. What you described is far below the standard of service we expect from our team, and I’m truly sorry we let you down. From the slow service and lack of communication to the mishandling of your drinks, appetizer, and main course — none of that is acceptable. Your frustration is completely valid, and I understand how upsetting it must have been to wait so long, only to leave without even receiving your entrée. I’d greatly appreciate the opportunity to learn more about what happened and make things right. If you're open to it, please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com) so we can follow up personally
   

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10. C

    Carrie

    Houston1 Bewertung

    4.0

    Vor 7 Tagen besucht

    1. Gesamt 4
    2. Essen 4
    3. Service 3
    4. Ambiente 3

    Food was good but very slow to get to the table. 3+ hours for two people (we did get an appetizer and desert)
    

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