They definitely way overbooked and then didn't even check reservations. We got a table about 15-20min after our reservation time, but only because we arrived early. This was the worst level of disorganization I've ever seen for a restaurant.
Reservation was not honored. There were 50+ people waiting for tables when I arrived, all packed into the entrance on a freezing night. It didn’t seem to matter that I had a reservation. It was first come first serve. I, like many others, mentioned they had a reservation and if the Maitre D’ paid you any attention it was to tell you he was too busy and had to sit ‘customers’. When I finally got him to listen he just added my name to a huge paper list without verifying if I had a reservation or not. Very disrespectful of Osaka in treating people this way. Worse than cattle, herding everyone together to make as much money as possible and extremely overbooking - and I say this as a vegetarian. I left 1/2 hr after my reservation time, as did many others, but Osaka so overbooked I’m sure they were fine on the night. It was just their customers that suffered.
Our reservations were not held. We arrived and would have had to wait approximately 45 minutes so we left and will probably never be back. And we will never use this app again.
It’s OK for a Hibachi place. A family nearby was having a ball at one of the stations. But for sushi, I wouldn’t go back. The place is worn and a little dirty. Seems like they’re coasting... The sushi was fair but a few pieces had a strange sheen to them. One of our party of seven got very ill the afternoon after we ate there. Not blaming the food — could have been anything. But overall I would pass.
I have been to the Osaka in Brookline (and it’s my favorite hibachi place), so I’m happy to say this one is just as delicious. My boyfriend said his steak was amazing too!
The table where they sat us at wasn’t leveled. Wine came in dirty glass. We felt like we were being rushed
Great food. Great atmosphere. Great location
The waiting area is small, a little difficult to find the host/hostess. We arrived early and were sat immediately. Food portions were good and the showmanship at the hibachi table was excellent. I have been here multiple times and have found that all the chefs interact well with the guests including children of all ages.
The food is good, the problem is that booking here is a joke ... in Osaka they don't respect or look at these reservations ... don't waste your time and if you want to book call Osaka directly.
I was disappointed with the Seafood (and Veggie)Tempura entree, although the sea scallops were excellent. The long shrimp and lobster units were not very crispy (and quite chewy inside), and overall the tempura batter and sauce were bland. The Miso Soup was very good. My husband liked his shrimp dish, but it had quite a bit of overcooked peeled zucchini (cucumber?) chunks, which he didn’t eat. The side of white rice was excellent. The wine and sake options are good. The sushi looked good that other folks had gotten.
A great local restaurant was amazing sushi. The service is outstanding!
Everything we ate was delicious especially "the bad boy roll" omg!!!