TGI FRIDAYS - Orland Park
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Cooper's Hawk Winery & Restaurant - Orland Park
Täglich 11:00 Uhr–14:00 Uhr
Mo–Sa 14:00 Uhr–1:00 Uhr
So 14:00 Uhr–0:00 Uhr
Made a reservation, still had to wait 10 minutes. There were multiple open tables and the host sat 2 other people before us. Come to find out she forgot to write our name down. Waitress took 10 minutes+ to greet us/take our drink order. Ordered a Laguinta IPA and after 15 minutes of waiting, waitress brought a Rebel IPA and didnt confirm this was okay. Husband ordered filet, came cooked properly, but cut of meat was horrible. Was stringy and literally seemed to grab onto to the knife. Tried the Tinley Park location as well and had horrible service. Bet they wont be open very much longer due to service and quality.
Restaurant was understaffed but we weren't in a hurry.
Great whiskey glazed hamburger! Yum! We had the onion rings and tea. Really good !
I had a good dining experience
Everything was great as usual! William was our server and did everything he could to make our meal pleasant.
Hamburger was good, but fries were almost cold
We got to Friday’s and were seated immediately in the bar area. It was NOT crowded. We sat there for 15 minutes before anyone came and asked us what we wanted to drink. Two of the people in our party had the Endless Apps. It took forever to place an order for more apps and to receive them. When we got our bill we were charged one time for the endless apps and then a minimal fee for each app that they ordered. In fact the two people got their initial apps and ate them, ordered more apps before I even got my sandwich!
We had a very good time enjoying well prepared dinners. The server was very nice and helpful and the price was very reasonable
I always enjoy the food here just the service was poor. They took forever to get our orders and food. Other people that came after us were attended quickly while we were still waiting
Well got there and we were greeted by a hostess with his pants below his butt. Looking at an employees light blue underwear was definitely not the highlight of our dinner. First time seeing that at any Fridays. He sat us down and then no word on our waiter for 12 minutes. She finally came by and said she would be back. Waited 5 minutes and nothing. So we asked to changed to another table. Waiter for that table was on top of things. Glad we moved or we would probably still be waiting for that other waiter.
We had a party of 6. They messed up the order. Some of the food had not come yet while others were almost done with the meal. Food was wrong, and when they fixed it, it was still wrong.
On this day unfortunately start to finish everything was bad. Had never been to this location, service was okay .never got our appetizer .when we did it came out with our dinner which was wrong had to send it back. food was cold but waited so long and had already sent one meal back didn't want to send that back also. Even the sides were horrible broccoli looked raw and old, mashed we're cold. my husband's steak was not cooked to order very small very hard all in all was not a good day service or food-wise. probably won't visit this location again
Always great service
It took almost 5 minutes to be recognized. And the kicker.... no one and I mean no one was waiting to be seated. Then when we finally were acknowledged, a you g man showed us to our table. Problem was we had 5 in our party and the table was for 4! He actually stood there and looked at us and waited for US to push the next table together so we could ALL be seated. Really? That was OUR job?!!! And again, the restaurant was not crowded AND NO ONE WAS WAITING TO BE SEATED! The only bright spot was our waitress, she was good. We should’ve turned around and walked out when we were blatantly ignored and then to be movers for our table.
The server was forgetful and overwhelmed by the number of tables she had. The food was ok at best.
Expensive and just so so.
Birthday Good time
Even though we made reservations, we still had to wait about a half hour. The food also took longer than expected to arrive at our table. The food was good though and our server was very courteous and made our dining experience pleasurable despite the wait time.
Alexa was a great server as I enjoyed my dinner. The ribs were very tender and juicy. The Mac and cheese was OK. The onion rings weren’t good at all but the Oreo dessert made up for it
Food was great. Our server was efficient and friendly. He kept our drinks filled and our food was timed and delicious and hot. The parking was good and making the reservation was easy. Our group of 4 enjoyed our food and the selection of the food was as planned.
It was very cold in the restaurant. We had our coats on most of the time. There were also others with coats on while at their tables.
Long wait even with reservations but service made up it.
Good food and good service. One of our favorite places to eat.
Great meal for a great promo price!
Loved the food, the waiter/waitress, price was well in our buget
Nice New Years outing Bryan was very attentive and nice same name as my son celebrated a early new year lunch wasn’t crowded and took us is right in with our reservation
Excellent service great food
Best blue cheese broiled filet I have ever had! Everything was perfectly prepared & served!
Daughter 9th birthday
Comedy of errors. Made 7:00 resverations on open table. Arrived 5 minutes early. Said they didn't have our reservation for four, it would be a 15 minute wait. There was an open high top in the bar area that seated six, told the host we were taking it, he relented and handed the menus to us to take to our table. We then ordered drinks, at the bar as we weren't sure we had a waiter. Waiter showed up, added drinks on to his ticket and we waited. About 5 minutes goes by, no drinks, stop the waiter. We order food and remind him about the drinks. 15 minutes later, get our drinks. Literally 2 minutes later the food comes. As he is serving the food, we get two plates and then two plates topple to the floor. Re-orders the two plates.15 minutes later get the other plates, first two are done. We did get one more order of drinks, ordered when the food came, even though we were only two minutes into the first drinks. The food was really good. Talked to manager, food was comped, apologized. Said new promotion just started no warning so didn't staff up, and they had a worker go into the hospital and another no show. Tables weren't getting cleared, it was a comedy of errors, all we could do was laugh at the whole experience. Hope this was a one night problem as the food was really good. I will give it another try. I suspect reservation was there but because of short staff they were trying to spread out the occupancy of the tables to help the short staff.
Excellent lunch salads! Loved the cobb salad! My friend had the pecan crusted chicken salad, she agreed! Really good!
The fault of this fiasco lies squarely with management, who hung the young waitress out to dry with no training.
Five of us gathered to wish a colleague well. Two of us arrived early and decided to order an appetizer to have ready when the others arrived.
The young lady had not been shown how to minimize her trips to the table not to scan for missing items. She did not know to think of what might be a condiment to bring along and save her a trip.
Given this, waters that were ordered by the late arrivers never arrived, one of our party which ordered a large app for her entree received her "meal" and was finished by the time the other four were delivered, and the three of us who asked for broccoli instead of mashed potatoes received...potatoes. After a reminder the poor girl delivered them to us.
The place was near empty and stayed that way, so there was no reason the kitchen should have been at a snail's pace.
Further, the assumed manager who helped the waitress bring our food disappeared without assessing that the waitress needed help. No apologies from him, by the way.
There was no reason to tip but it was not the server's fault. Still it felt wrong -- which management should have comped us something so we could leave without this bad taste in our mouths.
We were out for a fun goodbye for our friend and did not want confrontation but the manager knew it was a problem and chose to hide.
Took my elderly parents for dinner, our server Alan was phenomenal and very accommodating. I would return just because Alan was so attentive.
After a disappointing visit recently to another of this chain's locations (which was not necessarily the fault of the management, it was most definitely the clientele), I thought we would give them a try. Glad we did. Our server, Anna, was a real gem! Friendly, took care of our needs, even anticipating what we might want. Hope she's there again when we visit...I WILL ask for her! The food was delicious! Well seasoned entrees, fresh veggies. Worth the stop.
We really enjoyed our meal! The overall atmosphere and dining experience were great :)!
It felt like we walked in a funeral home, the hostess was not at all inviting or welcoming. Our waitress was overwheled. Im guessing the kitchen was having issue because the wings we ordered were hard and dry. I think this place might be closing soon, all the new restaurants around are much more fun to be at. I would pay more for better service. Thanks to Cailie she did her best nothing against her.
we went there for Mother’s Day brunch. We had 1:30p reservations but we weren’t seated until 1:52pm. Our server didn’t make it to our table until 2:17pm, at that point we had already been at the restaurant for almost one hour. When they brought appetizers, we had no plates or silverware on the table. Had to wait a while for that. Then my food didn’t come out until after everyone else was almost done. Just fail after epic fail. Now of course I had low expectations going to TGIF but I didn’t expect it to be this bad. But it was! Tgif somehow managed to come in well below my already low expectations. See we ended up here because My mother in law picked it because it was close by her church and we weren’t going to make it to the other restaurant she had in mind. Lesson learnt. Never again
We visit this restaurant very frequently. To the point that a few of the staff know us by face and name. We always do call ahead seating. Today, we told them what time we would be there and still waited 40 minutes to be seated. The waiting area was packed. Yet there was an entire section of the restaurant closed on a Saturday night. Obviously they were short staffed. When they finally called us, the tried to put 6 people at a table the size of a coffee table. I denied it and asked for another. At this point there were 2 large empty tables. So they put us in a different one. The waiter was very slow. We had 4 kids with us who waited 20 minutes to get drinks because they came from the bar. We were not given enough silverware and had to ask repeatedly for napkins. When he finally came back we ordered another round of drinks and waited another 20 minutes for them. When they finally came, it was without the beer that we also ordered. The waiter said he would go check on it. I said forget it. Just get the bill. Another 10 minutes for him to bring the bill and ANOTHER 10 minutes for him to come back and get my payment. He was apologetic but the problems started from the second we walked in the door. We go here because it’s pretty quick, the food is edible and the kids like it. However, after this, I don’t think we will be returning.
The food was horrible! I tasted like it was reheated several times. My husbands salmon was dry & over cooked & my “sizzling chicken & shrimp” must have sizzled hours earlier. My father is a butcher & I can tell the chicken was low grade. So disappointing for what I was charged. Also It was my sons 6th birthday & I left them a note in the reservation & expected them to bring something out but they didn’t & we were so disappointed with the food quality we left & decided to have dessert somewhere else. Worst food I’ve had in years & we eat out 3 times a week average.
Really good service, amazing food and drinks. Everything was pleasant and on time!