TGI FRIDAYS - Roxbury
New Year’s Eve
The food was great. Service was good as well.
Restaurant was fairly empty with no wait yet our food took forever to come. We inquired twice and were told the kitchen was backed up. I'd hate to see how backed up it is when crowded. I suspect they were short staffed.
Too bad TGIF seems to be going down hill. Use to enjoy going but I’ve had some poor experiences in a few locations now. This visit was really a new low. Our server while friendly was overwhelmed by the tables he had and his style of getting one item at a time. We had to ask 3 times for basic items for the food that was served. Finally got a side of vegetables and sour cream for a quesadilla AFTER EVERYONE was done eating their meal. This was even after me getting up to find the manager who said he would take care of it. Coupons were mis-applied also but I didn’t have the patience to wait for that to be sorted out. I’m EXTREMELY understanding when I’m out at a restaurant but this experience was especially poor. Oh and I had a severe stomach ache afterwards to boot. Don’t recommend and likely won’t return
It’s kinda dirty, food isn’t great and service is subpar.
Have dined here many times. Never realized it was on Open Table. Great news since there is usually a wait. However, when we arrived and told the hostess we had an Open Table reservation she said "I don't like Open Table reservations because people come & expect to be seated immediately and that's not always possible. " I told her it was my understanding that even if there was a wait it would be next available & that was okay by me. And then she stated "it's not like it gets you anything in the long run." She seemed surprised when I explained about the points you accrue & the rewards. Someone needs to explain how the program works and she should be more welcoming to Open Table users.
Pretty good food. This location has pretty good service . Our food came out quick and was overall good. The server was attentive and friendly.
We used the app to make a reservation, we show up and were told told”sorry we are not accepting online reservations tonight”. Never trust the the online app!
Overall an OK experience typical if a casual food chain. Major disappoint was that there were absolutely no holiday decorations.
1. Reserving through Open Table meant nothing as they do not take reservations.
2. Service was slow and unfriendly. Our server took our order but did not check up on us. He passed by our table a few times without asking if we needed a refill even though drinks were almost empty.
3. Food was passable but not good in value or appetizing in its looks.
4. Place was half empty but they seemed to be short staffed as there was a 25 mins wait
5. Ladies room was filthy
Overall, would not come back to this location
Service was very poor. Asked to hear the local beer selections (as the menu instructs) and the server told me to turn around to view the tap handles at the bar. Food was sub-par even for Fridays.
The menu was a little confusing. They offered nachos but what they gave was not nachos but some sort of fancy chips with sauce on it. My girlfriend ordered a burger plane with no sauce on it and they delivered it with the sauce on it. Also the fries were undercooked.
Once we were seated, the experience was fantastic. Nick, our server, was great. Attentive, polite, friendly. Definitely lucked out. However, we almost left. The host and his crew seemed annoyed and confused the whole time we were there. We waited 40 minutes after we were told it would be 25 minutes and we couldn't understand why there were so many empty tables in the restaurant when there were so many groups waiting. Finally, we went on to open table and saw that you could reserve a table so we did that and got seated right away. I would definitely recommend reserving on open table before you go.
Always a great place to go for apps, drinks and a brownie explosion chaser!
NOTE. This location no longer Accepts OpenTable reservations. I used opentable to book reservation, went thru just fine, showed up ontime and the hostess said 45min wait... we have two young kids and could not wait.
Quality of food is so so. Prices are not cheap. Even though we had a reservation, we had to wait for 10 mins or so.
Gross. Clean that place. Clean the disgusting greasy menus and salt and pepper shakers. Gross. Can't imagine what the kitchen looks like. Food was more gross than expected. Cold fries and very few of them (seriously?). Undercooked chicken.
Glad to see Friday's participating on OpenTable! TGIF is one of our go to date night places for apps, burgers, ribs and drinks! Add in their mobile app to rack up points for free food and you cannot go wrong!