I made a reservation on line and when we got there, we were questioned and asked if we wanted to be on the Mick. I said yes, that is what we made the reservation for. We waited and the table needed to be set. We were told she can’t seat us until all of us were there even though the rest of party was walking in the door. She then brought us in and rearranged the table. Not a pleasant greeting or way to start the meal!
The service was great.
Hi Gail, Thank you for taking the time to review The Mick. I am glad to hear that you had great service, but disappointed to learn that your night started in an unpleasant way. I am passing this information on to the managers, so that we may correct our greeting practices. Feel free to contact me with any further discussion! Cheers, Peter Rosskothen - Owner 413-534-7819 x 102
I went with a group of 8 other classmates from 50 years ago and had a great time. Played Trivia and that was a lot of fun. Food portions were huge, a nice setting and had a terrific server. Our only "complaint" was the noise level....very difficult to converse with people sitting next to you let alone at the end of the table. Still enjoyed it enough to where I am booking another reservation for next month.
Thank you Diane for this kind review! We love trivia and are glad to hear you enjoyed it as well! I look forward to seeing you on your next visit to The Mick. Cheers, Peter Rosskothen - Owner 413-534-7819 x 102
The food was delicious. Our server had no personality and bordered on rude. We used gift cards to pay for our meals so maybe that was the reason. My friend had a $25 gift card and her meal was $12. When she didn’t receive her gift card back, she inquired to the server and he said they have “no cash value.” The manager came over and said the same. I understand that most gift cards have no cash value but you should get the card back to use the remainder for a future visit. This is bad business and I was very disappointed since I have always had positive experiences at The Mick. The manager ended up combining my friends meal with someone else’s so they could use one gift card but their “policy” should have been explained either at the time of purchase or when we used them.
I want to thank you for this detailed feedback regarding your recent visit. While I'm glad to know the food you received was up to our standards, it's clear that the service was not and for that I must apologize. Please know that we will be addressing the issues you mentioned in your review with both the managers, and the waitstaff. I'd love to speak with you personally offline so I can work to make things right, please reach out to me directly. Cheers, Peter Rosskothen 413-534-7819 x 102
Food was great. Great choices. Liked that we could order from Delaney menu as well. Service was slow. Took a long time for drink order and then a long time to arrive. Overall service with our server was fair
Karen, Thank you for taking the time to review The Mick. I am glad to hear that you enjoyed the food and menu options, but disappointed to learn your service did not meet our usual standards. I would love for you to connect with me offline, so we may discuss in more detail. Cheers, Peter Rosskothen - Owner 413-534-7819 x 102
Food was excellent as was service. 9oz glass of wine cost me more than my meal. The drinks were outrageously priced. Difficult to socialize due to noise level. Small space and crowded.
Karen, Thank you so much for taking the time to give us this feedback. I'm glad to hear you enjoyed the food and service, but am sorry to hear there were some other aspects of the evening that were less enjoyable. We will be using your feedback to continue to improve the overall dining experience for our guests at The Mick. In the meantime, I hope you will still consider joining us again for dinner in the future! Cheers, Peter Rosskothen - Owner Rosskothen@logcabin-delaney 413-534-7819 x 102
Food was great, was a little too noisy but it is a bar area so that's expected. Our service was terrible.
Hi Lori, thank you so much for taking the time to give us this review. I'm so sorry to hear that your service was not up to our standards on your visit. I ask that you please reach out to me personally offline so I can speak with you further about this, and work to make it up to you. Thank you! Cheers, Peter Rosskothen - Owner Rosskothen@logcabin-delaney 413-534-7819 x 102
We enjoyed a wonderful evening with a group of friends. We had an excellent waitress and wonderful food
We would definitely return.
Thank you for your kind review. We look forward to having you back to the Mick in the future! Cheers, Peter Rosskothen - Owner Rosskothen@logcabin-delaney 413-534-7819 x 102
Service was extremely slow. Had a 5:30 reservation. It was 7:50 by the time we finally got out of there. Took forever to get our food. I didnt want the chop chop salad. Was told it would be a $2 up charge. No problem. Was charged $6.95. At this point wasn't going to wait for it to be changed. Just paid it. Did not have a good experience at all.
Darlene, I want to apologize for this experience you had with us. That is not at all the service we are known for. I'd really like to speak with you further and try and make this up to you. I hope you will consider reaching out to me personally offline. Thank you! Cheers, Peter Rosskothen - Owner 413-534-7819 x 102
We've had good experiences at the Mick before, although sometimes the noise level is bad. But we took two (relatively well behaved) children to their grandfather's birthday dinner and the service was very poor. (Hint: children have a hard time waiting). I had to track down the waitress to get one guest's soup. We had to ask twice for menus. The only thing that was timely was the bill.
Catherine, Thank you for taking the time to give us this feedback. I'm very sorry to hear this was your experience, and must apologize profusely. We pride ourselves on high standards of service, so this is upsetting to hear. I would like to speak with you further and work to make this up to you so you might consider giving us another chance in the future. Please feel free to reach out to me personally offline. Thank you! Cheers, Peter Rosskothen - Owner 413-534-7819 x 102
We went on burger night--Tuesday nights. Food was great.
Hi Debra, Thank you for this kind review. I'm glad to hear you enjoyed burger night recently at The Mick. We hope to have you back again soon! Cheers, Peter Rosskothen - Owner
Food was fabulous, waitstaff attentive , even got to play trivia while we were there , kid friendly, great atmosphere..
Thank you for taking the time to write this review of The Mick! I'm so glad to hear you enjoyed the food, service and atmosphere. We look forward to seeing you again! Cheers, Peter Rosskothen - Owner
Friendly staff. Food was good. We had made reservations and were seated right away. Wait staff was really attentive.
Hi Cathy, I'm glad to hear that you enjoyed your recent visit to The Mick and that our staff was accommodating. We hope to see you again soon! Cheers, Peter Rosskothen - Owner 413-534-7819 x 102
Appetizers were very good. Everyone seemed pleased with their meals. The singer was terrible and we were happy when she took breaks.
This was a convenient meeting place to celebrate a family birthday. They accommodated us very nicely. Food was very good, lots of variety. Everyone enjoyed themselves!
Nice ambience; great place to gather with friends. Dinner seating/ordering begins at 5PM. We were the first to arrive and by the time we left, the place was getting full and it looked like the live music would begin. Nice portions. Penny was an excellent server.
I have always enjoyed the Mick, but this evening did not hold up to my expectations. My chicken penne a la vodka lacked much sauce of any kind, was lacking in flavor and there was very little chicken. My husband's steak tips were divine. Our waitress appeared impatient and exhibited very little patience with our party of four. My soda came loaded with ice and I was unable to drink it efficiently without a straw. I assumed she forgot one and requested that she bring one. The waitress told me that the restaurant is no longer offering straws in order to be eco-friendly. I still needed one so I asked if she could bring one anyway. She rolled her eyes and presented me with a straw. I guess I should have sent back the soda and requested no ice. When I am dining I do not like to feel judged or rushed.
The food was delicious! Awesome presentation. Wait staff friendly, helpful, attentive.
Me and 8 of my girlfriends celebrated a birthday here and it was fantastic!
From the service to the entertainment (Luka) was wonderful!
Wonderful diverse menu (bar food PLUS delicious entrees). Very interesting selection of gourmet grilled cheeses. Our waiter had a great sense of humor. Very nice live music--loud, but not overpowering.
We have been going to Mick for 15 years and we were disappointed with the food. The seafood dish on the gluten free menu was the best. I had the steak tips and it was boring, no vegetable and why would I want ff with my steak. The Tuna and gorg. Steaks were average. Unfortunately this is the 2nd time that we were unhappy. Too bad, we use to go at least 2 -3 times a month. Why are the table covers brown for the holiday season. That was a total turnoff.