The Palm Court
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The ambiance here was perfect, and the decor just gorgeous. The sandwiches and tea were delicious, but I thought the desserts and scones could have been improved. Still a wonderful afternoon with friends -- I highly recommend this experience.
The Palm Court's tea service is a memorable, once in a lifetime, experience. Our server could have been a little bit more prompt and attentive for our large table, but nevertheless, we had a wonderful time.
Everything was awesome! Harp playing, Bellini was delicious, everything was amazing.
This is a tradition my family started doing for us girl cousins since all our birthdays are within a month of each other. It’s so wonderful. It’s absolutely a must do at least once if you’re in the city. The waitstaff is second to none. Teas are wonderful and it’s just a nice time to talk and catch up on life.
Wonderful. Truly wonderful.
Amazing staff, beautiful just great
Thank you for offering vegan and vegetarian items on your menu! This has been a family tradition and I am glad I can continue eating here even after I stopped eating meat. Can't wait to come back!
I would recommend the tea experience to anyone looking for a unique and upscale Chicago experience. The only unfortunate part was a really rude hostess who was even snippy to my 80 year old mother. Overall, it was a special mother-daughter outing. We even got seated right next to the harp player. Gluten-free option is available. Next time I’ll wear my fancy hat!
We had a wonderful time at the tea. We had plenty of food and they were great in having a gluten free plate for our cousin.
Afternoon tea at the Palm Court was wonderful, as always. The service was perfect- attentive and friendly. Amir is fantastic. I really like the new sandwiches for February. I will be back again soon! :)
Beautiful location to enjoy tea with a friend or family. Price point is a little high but you are paying for the ambiance.
Such a wonderful new experience for my partner and I. I loved it!
Valentine’s Day with my daughters 💜💜
I came here for afternoon tea with a friend and was highly disappointed. The scones were on the burnt side and not at all like the fluffy scones you would expect. The French macarons tasted inedible and the rest of the pastries and sandwiches were mediocre. The only good thing was the tea and our server was nice.
Went here for my daughters birthday and they made her feel like a princess. Truly such a special day she will never forget. We will definitely be back.
The service here is always great. Fast, friendly and courteous. I love the ambiance. The live musiv from an actual harpist adds such a great touch.
First off, maybe I'm spoiled by English Afternoon Tea (I am American, but have had Afternoon Tea in England/London on several occasions), but I guess I was expecting something more elegant with better, more attentive service. I don't need, nor do I want, to be waited on hand and foot, but it would have been nice if the staff was more attentive and actually carried themselves as if they were happy we were there and they took pride in their tea service. It was all very "matter of fact". It was very overpriced for what we got, and frankly the food seemed stale. I had read similar reviews but decided to throw caution into the wind and go for tea anyway. After all, the Queen and Lady Di had tea there so they must have been doing something right. Perhaps the level of service has dwindled in the decades since. Overall it was a very disappointing experience. I would definitely not return and I would not recommend Tea at Palm Court to anyone.
Special place for afternoon tea. Highly recommend!
My daughter and I were celebrating and we decided on the high tea at The Drake as it is gorgeous and offers a long Chicago history. The Palm Court is quite beautiful as well.
With that said, the food is shameful. Just about inedible. I’m not opposed to using common ingredient to plus a great item, but when the potato chip on top of the egg salad and the malted milk ball on the chocolate dessert was lame.
I’m happy to share the service was attentive and friendly and that helped so much to make the experience better. What a shame.
What a lovely afternoon tea we had! The Palm Court is everything one would expect of a traditional tea. The ambiance was peaceful, romantic, totally elevated by the lovely harp being played. The food selection was classic and replenished as needed. The tea choices were extensive. Service was professional and friendly. A wonderful way to while away a wintry afternoon. Excellent for all ages.
Nice tea! Beautiful setting. There were too many sweet items offered and not enough savory. Otherwise everything was delicious.
The hotel is beautiful, the Palm Court is gorgeous. Our server was wonderful and made sure we were taken care of. The only issue is with the quality of the food. The food seemed like it was prepared the day before, not fresh. I felt like I was on a cruise ship, being served cafeteria quality food. It is worth going to once, but the quality just isn't there and if I am going to spend over $200, I want the food to match that.
We always love to go to the Palm Court when the "Flat Cats" are there. The service is excellent - it's a first class place to sit back, relax, have a nice dinner and enjoy the music - generally winding up getting on the dance floor. A great time - and we love to bring friends to share the enjoyment!
We were celebrating closing on a property that same day and also Valentine’s Day.