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I claim to have high standards for Sushi so this one I would rate OK. We had a lot of Mexican food over the last days so we wanted something different and got it. The place feels like a start-up in a positive way with a young encouraged team.
We’d love to know what was in the Ukami bowl it was excellent. I was disappointed when the server wouldn’t fulfill our request to present us with the wine bottle list. For a cheap bottle of wine where I wasn’t consulted on the price I felt 750$ MXN was excessive. Overall excellent food although the server seemed a bit lost.
Food and service were amazing! Get the shrimp taco!
We were not impressed with Ukami at all. For Tulum these were very, very high prices for truly average food. Everyone in my group agreed that each dish was covered in condiments which suggests that the flavor was off or the fish was of low quality. The latter is confirmed by the fact that two diners in my group had stomach problems shortly after trying a sashimi platter.
While the ambiance was comfortable and cool, and the music was perfect for the setting, the service (I believe we were served by the owner) was intense and pushy. When it was clear we didn’t want any more food we requested another round of drinks which took more than 10 minutes to arrive (and the restaurant was almost empty). The normally talkative owner eventually brought them out, plopping them on the very edge of our table without a word of apology, or even a look in our general direction. It was not just bad service—it was particularly rude.
I left with the impression that this restaurant is all hype and little substance. We tried a number of dishes and were not wowed by anything, at any point, and all of us were trying to be positive because it was a special occasion. For these prices we expected to be surprised by the food OR service, and instead left feeling we were taken advantage of by an overeager restauranteur. We won’t be back.
Hi! We are really sorry that you didn't enjoyed our food and service. It was not my intention to be rude. The only thing I need to say is that we use the best quality of seafood and great control on storage, and never had problems with any customer, so maybe your friends got sick earlier. Best Regards
Such an amazing dinner! The staff was amazing and made The birthday we were there for such a special occasion!!!
I have never left a review before, but this dinner stood out in such a negative way that I can not allow other guests to experience the same. Our meal consisted of poor service and underwhelming food. I visited Ukami two years ago and it has really gone down hill. Upon entering we overheard the manager instruct the bartender to repour the same drink that had been returned by an unsatisfied guest into a different glass five minutes later. This quality of service and lack of care for the customer is what we received throughout the meal. Really disappointing especially for the price.
Great Mexican-Sushi fusion in my new favorite town, Tulum. A small restaurant with about 6-8 tables, with great character and even better food! The personal attention we received from the owner, server and bartender was amazing. Will definitely be back!
Great mashup that takes inspiration from Mexican culture and infuses it into sushi. Really didn't think I'd like it as much as I did. Ambiance is lovely and typical of the area, though you'll get a aroma break from the citronella that permeates everything as they burn cinnamon instead, which is a much more appealing and appetizing smell. Highly recommend!
The manager told us when we got there that it’s a fix menu and then started to charge us on a lot of things without we even know.
The food was OK and the music was too loud
It was a good experience. The wine list was not very comprehensive. They operated with a fix menu due to the holidays so we couldn’t enjoy as much as we expected.
Went to dinner with my girlfriend. The first thing we were told was that the a la carte menu was not available, but we shouldn’t worry that they had a great set menu, although they couldn’t tell us what that consisted of... also the waitress didn’t know if we had all the dishes and asked us if we were done, to which we had to reply that we didn’t know since they disn’t tell us what dishes were included. She finally delivered the check to us without us asking for it. Food was decent though.
In short: go somewhere else
We went here for New Years Eve and had the tasting menu. Everything was incredible. I have already recommended this place to friends and will come back the next time I’m in Tulum.
Outstanding food, and wonderful ambiance - a very special place to dine! We had an incredible New Years Eve dinner - love the entire staff!
Nice restaurant. We wanted some sushi while in Tulum, we opted for here. It’s on the jungle side of the road, no see ums and mosquitoes are thick. They burned copala and have bug juice so that helps, it’s also just a part of Tulum. The car noise is there too, but most restaurants are on the road so it’s s part of it too.
The food is good. Sushi is good. We were hoping for the local catches but they provide the standards; Tuna, Salmon, urchin, etc. It is expensive with small portions so be prepared to pay.
Our waiter was awesome and really nice and knowledgeable. He was a master of the upsell. Overall we enjoyed it.
Hi MikeR, thank you very much for visiting us. We are glad you liked it and sorry about our lack of local catch that day, our fisherman had a family situation and left us without fish. We hope you come back soon. Best
Unseasoned rice - it's not sushi. the fish are ok, but the rice without vinegar is not sushi
Hi! Thanks for coming. We do use vinegar on rice and a little sake, its a shame you didn´t like. Best
Great meal with fantastic service. I'm not the biggest fan of sushi and it was the best I've ever had. Also try the coffee with liqueur and cinnamon, delicious
Hi! We are so glad you liked ukami. The cocktail is Carajillo :) Best
Very nice. Loved the Owner.
Hi! We are glad you liked it, thought did not understand why 3 stars out of 5. Best
Execellent food and service!
Hi! We are glad you like it, thanks!
Atendido por el dueño, maravilloso y ¡la comida excelente!
We are so glad you liked ukami. Thanks. Best
La comida estuvo excelente, el
Chef y el propietario eligieron los platos por nosotros.
Hola Veronica, Muchisimas gracias por venir. Nos da mucho gusto que te hay gustado nuestro servicio omakase. Saludos y vuelve pronto.
Such a cute, small place off one of the main streets we explored in Tulum. The setting was intimately lit and quiet. Every piece of sushi we had was phenomenal! Also tried several mezcal drinks (per their recommendation) and we loved them! The power did go out at one point for a short amount of time - which is the reason I gave the overall review 4 stars. Otherwise everything was perfect! Definitely a must try while in Tulum
Hi KaeleighB, We are glad you enjoyed it. About power we must say we are SUN POWERED and sometimes we consume more than what we generate so we have to turn on our generator. Best
Fresh, unique menu of sushi, Asian/Mexican fusion. Terrific service and cocktails. I ordered everything at the servers suggestion, including the tuna tostadas and a spicy mezcal drink with fresh watermelon juice. Fun, casual atmosphere in the jungle. Note the google maps location is wrong. It’s on the sane street, a 20-min walk north.
Hi, thanks for coming and writing this review. We are glad you liked The Mayapanese Experience®. Come back soon! Best
Increíble comida y atención
Muchisimas gracias. Vuelve pronto!
Spencer was a phenomenal host. The flavor fusion of Mayan and Japanese cuisine was delightful. While it may be recommended to come with bug spray, it did not detract from the fresh fruit fusion cocktails and excellent food. Highly recommend this establishment.
Hi! We are so glad you enjoyed The Mayapanese Experience®. Thanks for writing. Come back soon! Best
Excelente ya que me deje llevar por lo Federico me recomendaba !!! El plato especial ukami trae de todo y todo servido al mismo tiempo !! Omakase service
Hola! Nos alegra mucho saber que les gusto el servivio omakase. Vuelvan pronto! Saludos
good Food and fresh sashimi and sushi
Unfortunately Small portions
Hola Stephanec, We are glad you liked our sushi. Best
What a place! A must in Tulum, incredible food and ambiance. Very friendly staff. I went with my wife and we had so much fun
Hola! Thanks for visiting us, we are glad you liked Ukami. Come back soon! Best
La comida del restaurante está deliciosa, el lugar muy agradable y los cócteles son extraordinarios. Vale muchísimo la pena
Muchisimas gracias! Vuelve pronto.
The mexican-japanese fusion is definitely something different, great culinary experience! Delicious food and great cocktails! The music and ambience is also great, very good music and the people there are really warm and welcoming!
Hi! We are glad you enjoyed The Mayapanese Experience®, come back soon to Ukami. Best
Justo lo que uno espera cuando va a Tulum : excelente comida, gente muy amable, un lugar increíble y muy buenos cocktails!!! Es un most de Tulum!
Muchas gracias por visitarnos. Vuelve pronto! Saludos
Me encantó el servicio en Ukami! Los meseros súper atentos. La comida estaba deliciosa y la acompañé con un cóctel que también me encantó. Súper recomendable!
Te agradecemos mucho tu visita y tu reseña. Saludos
I loved this sushi with a mexican twist. I had a big plate with a little bit of everything that Spencer the owner recommend me. The rock shrimp tacos are a MUST and the sashimis where from another planet, Super fresh!
I got sake their mexican sake Nami and was a great surprise.
Hola! We are so delighted that you loved The Mayapanese Experience®. Thanks for recommending us, come back soon! Best
Ukami was delicious and totally adorable. The owner was a blast and sent tons of food to the table. We really enjoyed the food and all the fun flavor combinations.
Hola! We are so glad that you enjoyed The Mayapanese Experience®. Thanks for recommending us, come back soon! Best