White Castle - Chicago - 3132 N Harlem Ave
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It was a fun, novel Valentine's Day experience. Unfortunately, the service was lacking severely. We arrived exactly at our reservation time and were seated right away. There were only 2 people working as servers, and one was doing all the work while the other stood around looking bored the majority of the time. 45 min later we got our food, after waiting 20 min to have our orders taken, and watching other people receive service despite showing up later than us.
I cut the workers some slack because they're not in the hospitality industry per se/table service is not their regular line of work. But this White Castle would benefit from scheduling more people on the floor for an event such as this. Maybe it was just this location or management issue - either way, I'd suggest giving yourself 2 hours for this Val's Day dinner!
I waited for over 40 minutes for my food and never got it. I saw people getting their food left and right and I never did. People who came in 20 minutes after us had their food with in 4 minutes. Was my first time doing his and it was the worst.
The space was to small. The service was horrible. The manager was rude and loud about everything that bothered her. The food didnt taste the same as usual. The pop was flat. Tables cramped to eachother. Bathrooms were very dirty. Only one person was taking orders as well as checking customers in. The manager would help but ahe would be rude when doing so. This is my 3rd Valentines at a white castle but this was the worst. My fiancee and i even decided to just go somewhere else.
Booked for Valentine's Day for fun evening with daughter. The decor and service was cute and sincere. But sliders were cold and not correct order - it was fixed and then received hot burgers which were much better. The single server was pleasant and knowledgeable.
AMAZING!!!! Service was awesome, food was awesome.. we were a little disappointed they were out of sloppy Joe and mac bites.. but whatever we had a great experience.
awesome a great night to spend with loved ones for a special meal, so much fun❤️❤️❤️
Thank you! We had a wonderful time. The decorations were adorable and the staff was excellent. Thank you so much to everyone who worked on this.
I didn't expect it to turn out so nice and pretty. It was a nice fast food Valentine's day!
Awesome experience. The staff made Valentine’s Day very special. Thank you
So much fun to celebrate Valentine’s Day there! Food, service and ambiance was wonderful
My husband and I absplutely adored it! It was not what we expected. The music was a little loud, but at least the music was good. Ha. It was too cute. We'll be going every Valentine's Day!