White Castle - Gurnee
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Employees are very friendly and provide fast service! It was Valentines Day so was pretty busy.
Anyplace that has Fried Egg Sandwiches is good for me!
This is the second Valentine's Day dinner we have gone there. Excuses, excuses, excuses. But the floor staff had no idea what to do. Many times we couldn't wait for them to get back to us and we went to the counter. There were not that many tables and it took over 45 minutes to get our food. Their excuse was they had a full drive-through. At least one couple walked out because they were not going to wait any longer for their food. They were disorganized and they were ridiculously unprepared, it felt like they never know it's coming once a year. This is what happened last year as well. I understand that they normally handle people coming up to the counter and ordering food, but this is more like an entire staff on their first day at work.
Made reservations for Valentine’s Day...got there at reservation time (6:45) which I had made over a month prior. Restaurant was packed and the two employees serving customers were so overwhelmed I couldn’t even get their attention to tell them to take our name off the list because we decided to leave. There were 6 people standing and waiting for a table when we arrived (all with reservations) just to eat fast food. I loved this event last year, this year they overbooked it and we just left and got Portillos instead. Disappointing.
Food was good and employees were friendly. It was a great experience!
White Castle has been doing their Valentines dinner for years. This location was so disorganized, they screw up so many dinners including ours. The kids working the tables didn't seem to have been given any training on how to work tables. For many years I wanted to take my wife here for what I thought would be a simple different evening. I would NEVER recommend this at this location to anyone.
We have been doing White Castle Valentines Day for many years. The food was good. However the service was poor at best. We simply chalked it up to they only do table service once a year, and with the change over of staff they just were not prepared for serving tables.
Yes, we will be back next year for Valentines Day.
Great service, loved the decorations. Food is best quality we’ve ever had from White Castle. Thanks for a great Valentines Day option!