Prime Burgerhouse-Grand Victoria Casino

4.0
44 Bewertungen
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30 USD und darunter
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Amerikanisch

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Bewertungen insgesamt
Bewertungen können nur von Gästen gemacht werden, die in diesem Restaurant gegessen haben.
4.0Basierend auf kürzlich erfolgten Ratings
4.2
Essen
4.4
Service
4.4
Ambiente
3.9
Preis-Leistung
Lärm · Gemäßigt
71 % der Gäste würden das Restaurant einem Freund empfehlen
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SH
1 Bewertung
Besucht am 10. August 2019
Gesamt 5Essen 5Service 5Ambiente 5

Prime Burgerhouse was amazing! It was our first time having dinner there and they were so accommodating of our group of 15. They had no problem increasing when I needed to add chairs at the last minute and the wait staff was phenomenal in handling all of the orders throughout the meal. Everyone was so nice and the food was phenomenal. The price point is average for the area and the food was excellent, well worth the money spent.

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LS
Chicago
22 Bewertungen
Besucht am 26. Juli 2019
Gesamt 5Essen 5Service 5Ambiente 5

We love coming here for burgers. Best burgers around! I have the parmesan burger and it is delicious. The sauce they use on this burger is great! Server was very attentive to all our needs. Asked if we needed anything frequently. Prices are not bad for their burgers but if you add wine, your bill will double. Their wines are a little pricey.

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AA
1 Bewertung
Besucht am 20. Juli 2019
Gesamt 2Essen 1Service 2Ambiente 5

chicken wasnt cooked for 2 of ours meals, a little pricey for it. the restuarant itself looks nice inside though.

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F
Chicago
1 Bewertung
Besucht am 15. Juni 2019
Gesamt 4Essen 4Service 4Ambiente 4

Great food , nice atmosphere, good and friendly service only I was asked if it was a special occasion, I said Birthdays , my birthday and my wife’s birthday, and we weren’t offered anything like a piece of cake or dessert to celebrate

Prime Burgerhouse-Grand Victoria Casino
Geantwortet: 18. Juni 2019

Thank you so much for your review, Fduke. We really appreciate you taking the time to share your experience with us. We hope to see you back at Prime BurgerHouse again soon!

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OL
Chicago
2 Bewertungen
Besucht am 8. Juni 2019
Gesamt 2Essen 2Service 5Ambiente 3

Not the same place as it once was.Smaller burgers,fewer choices, lower grade quality of meat.If you have been here a few years ago,you will be greatly disappointed. If you have never been here,it might be okay for you.

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LS
Chicago
22 Bewertungen
Besucht am 25. Mai 2019
Gesamt 5Essen 5Service 5Ambiente 5

Best burgers around! Very attentive servers!

Prime Burgerhouse-Grand Victoria Casino
Geantwortet: 29. Mai 2019

Thank you so much for your kind words, Lori! We really appreciate you taking time out to share your experience with us. We hope you visit us again soon! Thanks from Prime BurgerHouse.

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JH
2 Bewertungen
Besucht am 17. Mai 2019
Gesamt 5Essen 5Service 5Ambiente 5

Great burgers, Mac and cheese balls and the pretzel was huge! Staff was attentive and friendly.

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DK
Chicago
1 Bewertung
Besucht am 12. Mai 2019
Gesamt 4Essen 5Service 5Ambiente 5

We love the Wild King Salmon. Beautifully prepared and DELICIOUS.

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R
Chicago
27 Bewertungen
Besucht am 10. Mai 2019
Gesamt 2Essen 4Service 3Ambiente 3

Took forever for someone to come over once we were seated. Food was very good service was not good. Won’t be back.

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ED
1 Bewertung
Besucht am 2. März 2019
Gesamt 5Essen 5Service 5Ambiente 5

The food was excellent and the service great. I would recommend the restaurant to everyone...atmosphere pleasant.

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KM
Chicago
1 Bewertung
Besucht am 22. Februar 2019
Gesamt 3Essen 3Service 5Ambiente 3

The Bit of Heaven shake was the best part. And our server was amazing. Young blonde kid. I forgot his name.

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GW
1 Bewertung
Besucht am 15. Februar 2019
Gesamt 4Essen 4Service 5Ambiente 4

The food we all had at our table was delicious!! Disappointed that the menu was so limited, though. My boyfriend had been there years ago and had a lobster tail on his burger. He was planning on ordering that since it was his birthday - not on the menu anymore. :-( Our waitress was awesome, however, and brought him out an AMAZING molten lava chocolate cake with a candle on it. :-)

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OT
Chicago
1 Bewertung
Besucht am 8. Februar 2019
Gesamt 2Essen 2Service 5Ambiente 3

Their menu has changed drastically and is very sparse. I will not be returning.

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OT
Chicago
5 Bewertungen
Besucht am 26. Januar 2019
Gesamt 3Essen 3Service 4Ambiente 4

Still a very good spot with excellent burgers! However was very disappointed to see how much the menu had been cut down. I totally understand cutting down costs but this used to be one of my favorite burger spots because not only were the burgers great, but the choices! So many good choices that are now gone.was glad to see they still had the garlic parmesan burger. But so many others off the menu. Along with the loaded milk shakes! Used to be some of our favorites and now cut down to 2 choices???? I realize this day and age everything is streamlining but the amount that was cut from here I would have never believed had I not seen it myself.
With that though everyone in our party agreed what we had ordered was as good as always and the service was prompt attentive and very good. The value was good when the total bill came it was pretty much what we had expected for what was ordered. Looking forward to going back but really wish they would consider expanding the menu back out even a little.

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N
Chicago
2 Bewertungen
Besucht am 12. Januar 2019
Gesamt 3Essen 1Service 3Ambiente 4

Downgraded their menu by like 85%. Chicken on salad tasted days old/dried out. Burger buns stale. Barely any ice in our drinks.

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MB
Chicago
2 Bewertungen
Besucht am 31. Dezember 2018
Gesamt 5Essen 5Service 5Ambiente 5

The Prime Burgerhouse in Elgin's Grand Victoria Casino is a decent and undervalued burger place, directly across from the buffet that always draws long lines and down the hall from Buckingham's, a top-shelf steakhouse. Prime's ownership has changed, and with it went the nifty, kinda sexy burger menu magazine. That's still ok; we had salmon over wilted spinach, wine, and a shared dessert. Perfect for getting out of the casino for a break, or just grabbing a delicious variation on a burger place with class. Always good service; always clean. Tables have a small tv going with whatever game is playing at the moment; not intrusive at all.

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SM
1 Bewertung
Besucht am 31. Dezember 2018
Gesamt 2Essen 1Service 3Ambiente 3

Primeburger has changed their menu. The quality of the food has deteriorated. The service was friendly, but I cannot recommend eating there anymore. It's a real shame as this was once one of the best casino restaurants I've been to.

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OT
Chicago
1 Bewertung
Besucht am 25. Dezember 2018
Gesamt 2Essen 2Service 3Ambiente 2

I have been to this place in the past. The food quality and selection has diminished although prices are still high.

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JT
Chicago
24 Bewertungen
Besucht am 15. Dezember 2018
Gesamt 3Essen 3Service 3Ambiente 3

Not overly thrilled with their makeover, as the burgers were just so-so. Won't be rushing back any time soon.

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CK
Chicago
6 Bewertungen
Besucht am 9. Dezember 2018
Gesamt 3Essen 3Service 5Ambiente 4

This restaurant had decent food, but I didn't realize their menu had changed so much since our last visit when they had many more choices of burgers so I was very disappointed by that. The food tasted pretty good, but the truffle fries were way to salty. We had very good service.

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m
Chicago
9 Bewertungen
Besucht am 3. Dezember 2018
Gesamt 3Essen 3Service 5Ambiente 4

The menu changed drastically from what open table has up! I came here to celebrate my husband’s bday specifically for the vast gourmet burger selection but it’s been pared down to basically a lunch menu. There were one or two specialty burgers still on the menu and the garlic Parmesan burger was actually pretty good but I was disappointed when I got there. Please update the menu on Open Table as it was very misleading!

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DA
1 Bewertung
Besucht am 18. November 2018
Gesamt 5Essen 5Service 5Ambiente 5

Good food at reasonable prices. Quick service! Tv viewing from every angle.

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TG
Chicago
1 Bewertung
Besucht am 27. Oktober 2018
Gesamt 5Essen 5Service 5Ambiente 5

Exceptional service and delicious food! Well worth the drive and would highly recommend to family and friends.

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FW
Chicago
4 Bewertungen
Besucht am 20. Oktober 2018
Gesamt 5Essen 5Service 5Ambiente 4

We enjoyed our meals. The potion size was great for the price. Nice presentation on the plate and Service was awesome!

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SZ
1 Bewertung
Besucht am 31. August 2018
Gesamt 4Essen 2Service 4Ambiente 5

I was disappointed with my bunless burger. It looked like it was a patty that was frozen. My food was room temperature. They forgot to put the cheese on my patty. They were skimpy with the onion rings.

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CW
Chicago
3 Bewertungen
Besucht am 26. August 2018
Gesamt 3Essen 3Service 2Ambiente 2

Ordered salads and grilled chicken. Took over 40 minutes to get our food. Was not busy and you could tell that food had been sitting.

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OT
Chicago
2 Bewertungen
Besucht am 6. Juli 2018
Gesamt 5Essen 5Service 5Ambiente 5

Great variety of burger choices.

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OT
1 Bewertung
Besucht am 4. Juli 2018
Gesamt 3Essen 3Service 2Ambiente 3

Pre-concert

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IS
Chicago
32 Bewertungen
Besucht am 4. Juli 2018
Gesamt 5Essen 5Service 5Ambiente 4

Good value and choice for before enjoying the concert at festival park. Service was exemplary and friendly. Definitely a vibrancy felt. Menu is broad enough and the hamburger was loaded with flavor

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j
Chicago
53 Bewertungen
Besucht am 17. Juni 2018
Gesamt 3Essen 3Service 4Ambiente 3

Not a bad burger, just nothing spectacular.

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S
Chicago
48 Bewertungen
Besucht am 12. Mai 2018
Gesamt 5Essen 5Service 5Ambiente 4

Great place for different burgers and shakes. They have imaginative combinations for burgers, with several beef options. "Leadded" shakes include booze. We had the vanilla shake with Rum Chata and Baileys. To die for!! Check it out. Our server was attentive without being annoying. We will go back.

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j
Chicago
53 Bewertungen
Besucht am 29. April 2018
Gesamt 3Essen 4Service 4Ambiente 3

Pretty good burger and shake. Service was very good without being intrusive.

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TP
1 Bewertung
Besucht am 7. April 2018
Gesamt 1Essen 1Service 1Ambiente 5

As we were seated a server was taking an order at the table next to us. In the middle of taking their order he yelled at somebody and just walked away from the table without excusing himself. The patrons we're visibly taken aback by his very unprofessional manners. After taking their order he came over to us and said he would be right back. 10 minutes later he returned to take our drink order. We waited about 5 mins for him to check if they had Cazadores Tequila, he couldn't get the name right, and just told us the tequilas that they did have. We settled with Patron. He then took our appetizer and dinner order. We asked him to make sure the apps came before the meal, and not with it. About 25 mins later we were served our entrees, but had not seen our appetizers yet. The chicken sandwich we ordered was overcooked on the outside, and raw in the center. At this point we asked for the manager and let him know that we were disappointed in the service. And we no longer wanted to eat after taking a bite of the raw chicken. He removed the food from our bill, we paid and started to leave. Upon leaving we were verbally harassed by the server, who said maybe we should go to McDonalds next time. I let him know that he did a terrible job, and needed to be retrained. I took his photo and will be letting everybody know thru social media that he is a bad server with a bad attitude. Then a few of the other servers took it upon themselves to harass us and follow us around the casino, so we decided to leave. Was planning to gamble and have a good time with friends, but that was ruined by the bad employees at Prime Burgerhouse.

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DW
Chicago
3 Bewertungen
Besucht am 24. März 2018
Gesamt 5Essen 5Service 5Ambiente 5

Food was very good. Many reviews online said the burgers were great. They were! Very large menu of burgers. Also, other sandwiches and I think, salads.

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NS
1 Bewertung
Besucht am 9. März 2018
Gesamt 5Essen 5Service 5Ambiente 5

Burgers were great, chocolate shake tasted just like pudding (amazing), great atmosphere and our waiter was very helpful and friendly.

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OT
Chicago
3 Bewertungen
Besucht am 3. März 2018
Gesamt 5Essen 5Service 5Ambiente 5

Edgar was an amazing waiter. We had a great time!

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OT
Chicago
1 Bewertung
Besucht am 14. Februar 2018
Gesamt 3Essen 3Service 3Ambiente 3

I thought overall it was good experience.

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RD
Chicago
24 Bewertungen
Besucht am 27. Januar 2018
Gesamt 5Essen 5Service 5Ambiente 3

Food and service were great!

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OT
Chicago
2 Bewertungen
Besucht am 19. Januar 2018
Gesamt 5Essen 5Service 5Ambiente 5

Great food and drinks. Definitely get the truffle fries!!!

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ME
Chicago
1 Bewertung
Besucht am 19. Januar 2018
Gesamt 5Essen 5Service 4Ambiente 4

This was our first visit. Even though the salmon and chicken looked good (and healthier), had to try the Burgers. Great decision; they were absolutely delicious! I got the garlic parmesan and was so happy with it. It was juicy and packed with flavor. They do not have a kids menu, but one of my son's wanted wings so he got the appetizer. It came with 10 wings which is more than most appetizers, and the chef made a special honey barbecue sauce just for him! The booths have TVs with three sports channels on it, so it was kind of nice for keeping them occupied.

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