Ruth's Chris Steak House - Boston

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1. OT

   OpenTable Diner

   Neuengland

   2 Bewertungen

   5.0

   2 Bewertungen

   Besucht am 22. Dezember 2019

   overall5food5service5ambience4

   Xmas dinner

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2. OT

   OpenTable Diner

   Neuengland

   7 Bewertungen

   VIP
   5.0

   7 Bewertungen

   Besucht am 25. Dezember 2018

   overall5food5service4ambience4

   Christmas dinner

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3. E

   Experiance5

   New Orleans

   18 Bewertungen

   3.0

   18 Bewertungen

   Besucht am 12. Mai 2017

   overall3food4service3ambience3

   Weitläufiges Restaurant, Wein by the glas zu warm (wurde ausgetauscht), wurde aber sehr spät serviert (wohl weil das Restaurant sehr weitläufig ist!), Steak einerseits excellent, andererseits war ein Filet mit nicht zu lösenden Sehnen durchzogen. Dafür wurde ein Glas Wein oder ein Dessert angeboten oder ein neues Filetsteak. Liegt ideal zur Metro.

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4. M

   Micbet

   Neuengland

   5 Bewertungen

   4.0

   5 Bewertungen

   Vor 1 Tag besucht

   overall4food3service4ambience4

   I have always enjoyed my meals here, it has been a couple of years since my last meal here, so I wasn’t sure what to expect. I feel like the food quality has definitely slipped, for a place that specializes in steak , my steak was way over cooked and the replacement I received had very little flavor. I expect more when they are charging such high prices. With the number of other choices in the area I probably won’t be back in the future, sadly.

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5. LP

   LucienneP

   Neuengland

   1 Bewertung

   5.0

   1 Bewertung

   Vor 5 Tagen besucht

   overall5food5service5ambience5

   It was my birthday celebration!

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6. OT

   OpenTable Diner

   Neuengland

   2 Bewertungen

   VIP
   1.0

   2 Bewertungen

   Vor 6 Tagen besucht

   overall1food1service1ambience5

   We had a very unpleasant experience last night. We chose Ruth’s Chris for a special occasion because it is always good. We paid $40 for an Uber ride into town just to go to this restaurant. We learned our lesson. Boston has so many other great places with outstanding service and we chose the wrong restaurant. We got there at 4:45 and the bartender named Sam seemed like she really did not want to be there. We ordered drinks and Sam gave us menus I asked Sam for the happy hour menu and she gave it to me while saying there are only three things here and NO drink specials. OK…I just wanted to look and actually there are FIVE things with wine specials. My husband ordered a petite filet with shrimp and Cabernet from the happy hour menu. Sam then convinced him to upgrade for a charge to the 9 ounce. Upgrade? Like McDonald’s supersize? I ordered the chicken unstuffed dry well done we also ordered a 1 pound baked potato and asparagus. My chicken came out sizzling in butter definitely not dry and certainly not what we are used to at a Ruth’s Chris and other parts of the United States it was small and had no meat I did not get a photo because as soon as Sam realized that she messed up she took it away. The potato was smaller than my palm definitely not 1 pound as per usual at Ruth’s Chris and it was hard as a rock. The asparagus was small thin and over steamed. Sam offered to make me another chicken it would’ve taken 45 minutes. She the offered to get me a hamburger. I did not go there for hamburger so I ate the over-baked potato. My husband‘s meal came out I watched her take the shrimp off the plate at the end of the bar thinking she was going to put it on a separate plate. Nope.He never got it. The up charge fillet was definitely not 9 ounce but the regular 6 ounce my husband only ate it because he was starving. I was told that all franchises are not the same it depends on the owner. I left hungry and walked a block and had my dinner at the Shake Shack.

   Ruth's Chris Steak House - BostonVor 3 Tagen geantwortet

   Thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

   Report
7. OT

   OpenTable Diner

   Neuengland

   1 Bewertung

   2.0

   1 Bewertung

   Vor 7 Tagen besucht

   overall2food4service1ambience3

   The server made a complete mess of our order. She missed one of our appetizers, four of the six steak orders were incorrect, most significantly one of the steak orders was not even submitted to the kitchen. After a lengthy delay, five steaks were brought out and the sixth patron received nothing. This is an expensive restaurant that is known for quality, and the whole experience was an embarrassment to Ruth’s Chris reputation. Even though the server eventually brought more steaks out and comped us, the value was nowhere near the price.

   Ruth's Chris Steak House - BostonVor 3 Tagen geantwortet

   Thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

   Report
8. OT

   OpenTable Diner

   Neuengland

   1 Bewertung

   2.0

   1 Bewertung

   Besucht am 10. Mai 2022

   overall2food2service3ambience1

   We got placed in a separate room from the main area, not sure why but it made us feel excluded from the rest of the restaurant.

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9. EC

   ElizabethC

   Neuengland

   8 Bewertungen

   5.0

   8 Bewertungen

   Besucht am 9. Mai 2022

   overall5food5service5ambience5

   Always a pleasure, always deliciously consistent.

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10. MB

    MelissaB

    Neuengland

    15 Bewertungen

    VIP
    5.0

    15 Bewertungen

    Besucht am 9. Mai 2022

    overall5food5service5ambience5

    Went here for a 50thj bday. They decorated the table and wished my spouse happy birthday right away. We had the filets and i got shrimp with mine. The brussel sprouts and augratin potatoes. this is our go to restaurant . I have never had a bad meal here.

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11. JM

    JMia

    Neuengland

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 7. Mai 2022

    overall4food5service4ambience3

    I love this restaurant is by far one of my favorite places. Like always the food was excellent! My problem was with the waitress. She seemed annoyed when I asked for something, I had to wave her down so she can come to either order another drink or even get dessert, not once did she come to check on us, but I noticed she was very attentive to her other tables. I felt insulted, I will go as far as to call her a racist!

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12. R

    Rico

    Neuengland

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 7. Mai 2022

    overall3food4service2ambience2

    My lady and I went for Mother’s Day and we had a good time but they didn’t let us know they had a Mother’s Day special that was significantly cheaper than us dining regularly. A notice would of been nice from the host or waiter but no. Food was good …

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13. LB

    LisaB

    Neuengland

    3 Bewertungen

    VIP
    2.0

    3 Bewertungen

    Besucht am 7. Mai 2022

    overall2food3service2ambience3

    I was disappointed by the overall service. It was not at the level expected at a premium restaurant. Used dishes and glassware were not removed between courses until requested (multiple times). The items for take away were unceremoniously packed table side into a jumble of styrofoam containers. There seemed to be enough staff and they were friendly enough but the finer dining basics were just not done. The food was just ok. The steaks were good but sides and dessert were lackluster. Case in point was a baked potato that was small and dehydrated enough that it was like eating potato skins. I have had better meals here in years past but I think I’ll pass in the future. There are several more enjoyable steakhouse options.

    Ruth's Chris Steak House - BostonGeantwortet: 9. Mai 2022

    LisaB thank you for your candid review. We hold ourselves to the highest brand standards for both food quality and service we wish we'd made a better impression. Your valuable feedback has been shared with the local team for review. We appreciate your feedback and hope to welcome you in again soon.

    Report
14. R

    Rjk15

    Neuengland

    2 Bewertungen

    3.0

    2 Bewertungen

    Besucht am 7. Mai 2022

    overall3food3service3ambience4

    Lobster mac and cheese was watery and unappetizing - the cheese sauce sat in a puddle at the bottom of the tray and didn't stick to the pasta at all. The lobster was spooned on top as more of a topping rather than being fully immersed into the dish. The steaks were okay. Nothing you couldn't but at a local super market for roughly 1/5 of the price, though the sizzling presentation was a decent touch. Overall, there are much better steakhouses in Boston that are worth the price tag.

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15. OT

    OpenTable Diner

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 6. Mai 2022

    overall3food4service3ambience2

    Drinks were terrible Bar was boring and dead. Even before a bruins game

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16. MF

    MikeF

    Neuengland

    9 Bewertungen

    4.0

    9 Bewertungen

    Besucht am 5. Mai 2022

    overall4food4service4ambience2

    Wait staff friendly and efficient, Kind of noisy with an old warehouse feel. Steak was good but very expensive. Convenient location and park next door garage.

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17. OT

    OpenTable Diner

    Neuengland

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 1. Mai 2022

    overall5food5service5ambience5

    Dinner & show

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18. KP

    KimP

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 30. April 2022

    overall3food3service4ambience2

    We were so looking forward to this. We hadnt been in a long time. The waitress was wonderful. The spicy shrimp was wonderful. The caesar salad was good but heavy on the dressing. We waited a very long time between apps and entrees. The filet was very good. The lobster mac and cheese though....cold and tasted frozen. We sent it back and no one came over besides the waitress who didn't seem surprised. We paid the bill and left. No apologies. The atmosphere has totally changed from an elegant dining experience to tables stuck on top of each other with people wearing baseball and ski caps at the tables.

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19. OT

    OpenTable Diner

    Neuengland

    3 Bewertungen

    VIP
    4.0

    3 Bewertungen

    Besucht am 29. April 2022

    overall4food4service3ambience5

    The service wasn’t the level I have come to expect at Ruth Chris. Our meal arrived and appetizers weren’t cleared and steaks were mixed up. Not things I would expect given all the previous experiences.

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20. OT

    OpenTable Diner

    Neuengland

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 23. April 2022

    overall5food5service5ambience2

    The Tomahawk is worth the money. Sooo good!

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21. r

    raym

    Neuengland

    1 Bewertung

    VIP
    5.0

    1 Bewertung

    Besucht am 21. April 2022

    overall5food5service5ambience5

    Never disappointed

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22. OT

    OpenTable Diner

    1 Bewertung

    1.0

    1 Bewertung

    Besucht am 20. April 2022

    overall1food2service1ambience4

    Made a reservation so we could dine late after celebrating a special occasion. As soon as I walked in the house let me know in a rude way you only have 15 minutes so you need to order all your food when you get in there. The condescending tone which was used superseded the actual message. I could tell that I was not wanted or welcomed. Had a $350 meal which was ok, and that is my final contribution to this place ever. Never again!

    Ruth's Chris Steak House - BostonGeantwortet: 21. April 2022

    So sorry to hear you had a disappointing experience. Your feedback has been relayed to our team.

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23. G

    Gazbox80

    London

    4 Bewertungen

    VIP
    3.0

    4 Bewertungen

    Besucht am 18. April 2022

    overall3food4service3ambience4

    The food was good, but they’d overbooked so couldn’t honour our booking in the main restaurant and we had to sit in the bar instead. The barman was going a great job, but he was pretty much on his own covering the whole room, and they just didn’t seem to have enough staff to offer a great level of service.

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24. g

    gregorym

    Raum New York

    4 Bewertungen

    4.0

    4 Bewertungen

    Besucht am 18. April 2022

    overall4food5service4ambience4

    Very good meat ! Cheesecake is crazy ! I warmful recommend

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25. T

    Teddy

    Neuengland

    17 Bewertungen

    VIP
    5.0

    17 Bewertungen

    Besucht am 18. April 2022

    overall5food5service5ambience5

    Went here on the recommendation of the Mandarin Oriental Concierge and it was a amazing choice!!! right on the water and a great area to walk right after!!

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26. j

    jamadeliz

    Neuengland

    5 Bewertungen

    3.0

    5 Bewertungen

    Besucht am 17. April 2022

    overall3food3service4ambience5

    For the price of this restaurant, my meal should have been fantastic. I really thought it was so/so. I have had better filet mignon. It was served luke warm with luke warm bernaise sauce. My lobster bisque was terrible. The bread was ok. The butter did not taste fresh. The best dish, in my opinion, was the Caesar salad which may be the best I have ever had. Beautiful restaurant, fine service but mediocre food.

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27. JM

    JessicaM

    Neuengland

    36 Bewertungen

    VIP
    5.0

    36 Bewertungen

    Besucht am 16. April 2022

    overall5food5service5ambience5

    Kim was our server she was fabulous! We enjoy coming there and the food is always delicious

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28. OT

    OpenTable Diner

    Pittsburgh

    1 Bewertung

    4.0

    1 Bewertung

    Besucht am 16. April 2022

    overall4food5service5ambience3

    The food and service was overall above and beyond. The only thing I didn't like was the noise level. I asked for a quiet spot but the table next to us with 4 people were literally shouting at each other. This ruined our experience at the place. Other than that, I would like to visit the restaurant for the perfect fillet.

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29. RD

    RobertD

    Neuengland

    1 Bewertung

    2.0

    1 Bewertung

    Besucht am 14. April 2022

    overall2food2service4ambience3

    One of the worst Rib -eye steaks I’ve ever had and I’ve eaten Rib-eyes all over the world . A giant east for a 70$ steak they should be embarrassed

    Ruth's Chris Steak House - BostonGeantwortet: 17. April 2022

    RobertD, thank you for your candid review. We hold ourselves to the highest brand standards for food quality and what you describe is not consistent with our standards. We appreciate you bringing this to our attention.

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30. P

    Portia

    Neuengland

    18 Bewertungen

    VIP
    5.0

    18 Bewertungen

    Besucht am 12. April 2022

    overall5food5service5ambience5

    It was pretty quiet at 430pm. The waiters and servers were very attentive and the food was great!

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31. OT

    OpenTable Diner

    Neuengland

    2 Bewertungen

    5.0

    2 Bewertungen

    Besucht am 10. April 2022

    overall5food5service5ambience5

    Everything from the beginning of the service until the end was a journey and experience like no other. Everyone had an amazon time. Our server and her staff went above and beyond their service.

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32. j

    jpm1

    Neuengland

    28 Bewertungen

    VIP
    4.0

    28 Bewertungen

    Besucht am 9. April 2022

    overall4food4service4ambience4

    The wait staff was awesome. Still my favorite place for steak

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33. OT

    OpenTable Diner

    Neuengland

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 8. April 2022

    overall5food5service5ambience5

    Server was great

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34. R

    Ralph

    Neuengland

    7 Bewertungen

    VIP
    2.0

    7 Bewertungen

    Besucht am 8. April 2022

    overall2food2service3ambience2

    The food was just OK. Cannot hold a candle to Capital Grille or Del Frisco and we thought this was one of the best places that we had been missing. Server was sweet but distracted. We took leftovers home, but will dispose of most of them.

    Ruth's Chris Steak House - BostonGeantwortet: 13. April 2022

    Hi Ralph, we appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. Your remarks will be shared with the team.

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35. JP

    JeffP

    Neuengland

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 5. April 2022

    overall3food2service4ambience4

    3 fillet orders at the table (all ordered medium or medium rare) came out very rare. Crab cakes were bland with no sauce.

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36. ML

    MichaelL

    Neuengland

    1 Bewertung

    3.0

    1 Bewertung

    Besucht am 2. April 2022

    overall3food3service2ambience2

    Sat us on lower level. Service was slow and not attentive. Food was mediocre. Other locations especially Aruba were fantastic. We were a bit disappointed. Thanks a

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37. GB

    GabrielleB

    1 Bewertung

    5.0

    1 Bewertung

    Besucht am 2. April 2022

    overall5food4service5ambience5

    Absolutely amazing service. Great atmosphere, everyone was attentive. Very clean. Didn’t love the sides but steaks were amazing! We will definitely be back soon!

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38. EL

    EastsideLee

    Raum New York

    89 Bewertungen

    VIP
    5.0

    89 Bewertungen

    Besucht am 31. März 2022

    overall5food5service5ambience5

    Took my daughter here on our last day in Boston. Food and service was amazing. Can’t wait to go back

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39. c

    cornelius

    Neuengland

    5 Bewertungen

    5.0

    5 Bewertungen

    Besucht am 31. März 2022

    overall5food5service5ambience4

    Always good. Seated on time experienced waitress provided excellent service throughout. Our room was relatively empty but we were seated almost next to another party.( possibly a little short staffed so I didn’t request a seat change.) Otherwise excellent.

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40. D

    Docs

    Neuengland

    9 Bewertungen

    3.0

    9 Bewertungen

    Besucht am 29. März 2022

    overall3food3service4ambience3

    This was our first return to Ruth’s Chris in Boston since the onset of the pandemic. Prior to the pandemic we used to love going to Ruth’s Chris almost weekly, coming to know the staff very well. We were seated in the bar lounge area, which we requested and had enjoyed in the past, this time the dining ambiance was less warm and inviting and felt sterile. The waitress was very personable and attentive to our party. The food was just okay not like the WOW factor it has been in the past. There were many items on the revised menu that were not available to order. Ruth’s Chris was always known for its amazing attention to detail with the servers and waiters and has the reputation to be a higher end priced restaurant for that special outing but for the cost of the meal and drinks there is no comparison to “what was” one of the most special places to dine in Boston. Not worth the cost and you just don’t feel that special attention to detail like years past. We hope it changes but for now Ruth’s Chris is off the list for future gatherings for us.

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