- Desinfektion von Oberflächen nach jedem Gast
- Gemeinschaftliche Bereiche werden täglich gründlich gereinigt
- Digitales, desinfiziertes oder Einweg-Menü
- Desinfektionsmittel oder Reinigungstücher für Kunden
- Kontaktlose Zahlung möglich
- Begrenzte Anzahl sitzender Gäste
- Abstandhalten in gemeinschaftlichen Bereichen
- Zusätzlicher Platz zwischen den Tischen
- Servicepersonal trägt Mundschutz
- Krankes Personal am Arbeitsplatz verboten
I was extremely disappointed with my experience at the Florence yesterday.
- We were sat at a high table and the waitress made no attempt to dry it when it was covered in water and had just rained so I had to sit on a wet seat and lean on a wet table.
- We were then told we had to order everything inside at the bar, and the bar staff added service charge to my bill when I paid. What was I paying service charge for?
- Then a children's birthday party came in and was sat at all the tables surrounding us so there were kids running around screaming around us and I couldn't hear my friends speak. I was sitting at a high chair and was jostled by multiple parents and kids.
-Overall every staff member I came into contact was was rude. When we asked if we could move, to not be right in the middle of a kids birthday party, the staff didn't even stop and just told us we would need to ask their manager. They didn't bother to explain who their manager was, or even offer to speak to them themselves. They even said no when we asked if we could be brought tap water and glasses. I had to go inside to get them myself from the bar.
- After 30 minutes our food came, but only 2 meals came out when there were 3 of us. It was a further 20 minutes for the 3rd persons food to come out, so by the time her food came we had finished eating.
- Eventually when we were literally unable to sit at our table, because we kept getting knocked off our stools by kids and parents running past us, we were standing nearby it and I went looking for the manager to help us. My friend hadn't even finished her food. It took me 20 minutes to find her and everyone who I spoke to fobbed me off.
- She then finally moved us to another table but we were offered no compensation to the horrendous dining experience we had had.
- I will never return to the Florence after this experience, If I could ask for a refund for the service charge I would as I think it's absurd that we were asked to pay service.
Service can be a bit hit and miss but generally good, and the staff are all friendly. The Saturday menu is really limited but what there is is tasty enough.
Easy to rack up quite a big bill in there without trying, but it’s all typical London pricing tbf.
3 stars on the app is “Good” rating which seems fair to me.
Hi, We appreciate your feedback. As you probably know hospitality has been hit quite hard recently and we are working at bringing The Florence back. We are running a reduced menu which will change shortly. We have a great new head chef who we look forward to working with. Thanks for your loyalty and understanding The Florence team
Really goood food. Nice pub too. Why does this have to be a minimum of 50 characters, leave me alone OpenTable I have a life to live.
Hi Laurence, Thanks for the great review! Glad you love our pub. It's a great place to unwind people watch and take a break from the pace of London life. The Florence team
The restaurant was understaffed and they seemed not very able to cope.
The food was fine but certainly not worth the prices charged.
Hi Mike, Thanks for your feedback. Unfortunately we are in a bit of a situation where we are massively understaffed in our kitchen. We are working hard to get the kitchen back to it's former self as soon as possible and we appreciate your loyalty and understanding. Cher
We ate before going into the festival in Brockwell Park, so lots of ravers around, not a typical day. Contrary to other reports we found the bar and floor staff to be excellent, friendly and helpful. Sadly the food was disappointing for the money. I had fish and chips. The chips were not hot (I had noticed the plate sitting under the light for quite a while) and the fish was over cooked. My wife’s sweet potato curry was ok, but bland. Lovely staff though especially the main bar man
Hi Pat, Thanks for your feedback. My apologies you didn't enjoy the food. As you know it was a particularly busy weekend, we strive to keep our customers happy and appreciate your honesty. We hope to see you again soon. The Florence team
Food was really great and the kitchen were able to accommodate an allergy.
We sat in the garden which was such a nice setting. We ordered via the app which was easy to use and service quick, also able to add notes in where needed. Thanks for a great afternoon.
It’s a lovely garden especially when the weather is great. We appreciate your feedback and glad you had a great time with us.
Only two slight criticisms.
Hard to tell who works there staff wise at times and some staff are a bit more customer focused than others.
Price also seemed high when we got the bill but as a treat, was ok!
Hi Joseph, Thanks for your feedback. We strive to give everyone the best possible experience at our pub and are always training the staff to excel in service. London prices can be a little steep but we’re glad you had a great time with us.
Lovely beer garden and the was free live comedy on!! Good atmosphere and great staff.
The Comedy is going a treat!So glad you enjoyed it, tell your friends it’s every Wednesday. Who doesn’t love a laugh on ‘HumpDay’ Hope to serve you again soon. Tanya and the team.
Great Sunday roast and staff made sure our dog was suitably spoilt! Good choice of beers and wine list too.
Hi Rach, So glad you had a great time. Gio does a mean roast. Hope to see you again soon! Tanya and the team
Pub with nice interiors and a cute garden terrace.
Hi MarG, thanks for your feedback and 5 stars. We are glad you had a great time! Tanya and the team.
We booked online at short notice and were greeted with great service and delicious food.
Hi Kelly, Thanks for the great review. We're so glad you had a great time. Look forward to seeing you again soon. Tanya and the team
Great service, very dog friendly - made a bug fuss of our dog and brought him water and biscuits to keep him happy! Food was lovely and really nice atmosphere outside.
Hi Erin, We certainly love our 4 legged customers too. So glad you had a great time. We look forward to seeing you again soon. Tanya and the team
Lovely, relaxed evening thanks to the Florence. Thank you!
Stephen our absolute pleasure, thank you for the 5 stars! Hope to serve you again soon. Tanya and the team.
I was so excited to bring my friend here as I've raved about how amazing the roast dinner is for ages, unfortunately it was not good at all, the food was cold, the cauliflower cheese that we ordered on the side almost literally had no cheese one it, the food was not seasoned well and all in all a massive rip off for almost £20 a roast. The staff were very friendly, but no one checked on us or brought us the things we asked for and our plates were left on our table for a really long time until we asked for the bill and it wasn't that busy so it was a little disappointing. It's definitely not what I'm used to here as everything normally is amazing and normally a lot busier too! Shame as my friend didn't get a chance to see what I've seen before so we probably won't be back.
Starter was not put through, roast lacked flavour.
Kitty really sorry that on this occasion we haven’t hit the mark for you! We always pass on feedback both positive and constructive to our team, so we may strive to always exceed our guest expectations. Thank you for taking the time to give us yours, we hope you may choose to give us another chance to Wow you. Tanya and the team.
Great time!! Lovely staff. Went for my Boyfriend's Birthday and everyone had the best time
Happy Birthday to you, happy Birthday to you, happy Birthday dear LowriJ boyfriend 🎉 So lovely to hear you had a great time, we love a celebration! Hope to serve you again soon. Tanya and the team.
Good service, even on a busy weekend. Friendly staff and a good selection of drinks.
Kevin thanks so much for the kind words and 5 star review! Hope to serve you again soon. Tanya and the team.
Great, friendly service by Kate and fabulous food by the Italian chef. We had the linguine with king prawns with a green bean with garlic side and would definitely recommend others to try it. The Guinness was really good too!
Brilliant feedback MartinF, thanks so much for taking the time to post this. I will be sure to let Kate and Gio our new head Chef know how much you enjoyed it. The Linguine is one of Gios rotating specials, pop by again to see what’s cooking in our kitchen again soon. Tanya and the team.
Lunch here again,fish and chips always good,and happy waiting staff, if a little chaotic this time.
A real aggravation was the refusal to take cash... when did it cease to be legal tender!
Informed the tills are gone so hard luck.
Yes we paid with card,but will think twice about returning to somewhere that removes the customer's choice.
Nice place but I found it really weird as soon as you sit down they ask if you want to open a tab 😕 i said no we've booked to eat a meal and she said yeah you still have to tap your card to set up a tab before you've even ordered your food or even looked at the menu 😮
The food was lovely but pretty pricey for a pub restaurant (£16 for a pie, mash and cabbage and £10.50 for a glass of wine)
Lovely pub, good food and nice garden.
Good food, good service, music too loud and speaker too close to the table.
Hi Stephen so glad you enjoyed the food, our new head Chef Gio and his team will be thrilled 😊 I’m thinking perhaps you were seated in our Bar area, where we do have a ‘buzzier feel’ however our dining areas are beautifully laid and more laid back for a relaxing meal. Please feel free to pop a note on your booking next time you book with us and we can allocate you a table in your preferred area. Look forward to serving you again soon. Tanya and the team.
The food was amazing, top quality- not the usual crappy pub food. The ham terrine was to die for! Loved it and will be back
Thrilled with your feedback! Our new head Chef Gio and his team have been working hard to elevate our food offer and clearly your lovely words mean all the hard work is worth it! I will be sure to pass this onto the kitchen team. Hope to serve you again soon. Tanya and the team.
Thank you for a fantastic evening! The staff were so accommodating and friendly and we really enjoyed our evening. Great food too!
Caitlin our absolute pleasure. I passed on your lovely email to our team who were thrilled you enjoyed your time with us so much. Until next time 😊 Tanya and the team
We were on a double date and it was nice. We had chips
Love this review! Nothing more romantic then a drink and some 🍟 So glad it was a successful double date. See you for your next date night. Tanya and the team
Great food and lovely garden at the back of the pub
Nathaniel thank you so much for the 5 🌟, our garden is a bit of a hidden gem!Glad you enjoyed. Tanya and the team
Haven't been to this pub for a few years and was pleasantly surprised. Sat in the garden out the back and it was a lot calmer and more comfortable than previous experiences. Service was excellent, food was good and nice to have the option of either going to the bar or ordering via the app!
They lost my booking and had to insist for them to find a solution. Once seated they kept coming back to kick us out whilst there were other free tables and the people who booked never came! The venue looks lovely but service isn't great.
Good food, great service. Would certainly go back.
Heather thanks for the kind words, we look forward to having you back! Tanya and the team
Four of us had an excellent meal here on a Monday lunchtime. They have a new Head chef (we were eating there on his first day) and the food was terrific. Salmon on a bed of Wasabi vegetables was beautifully executed, as were the fish cakes and the harissa griddled aubergines. Still managed to find room for chocolate brownies and salted caramel ice cream, also very good. It was very empty, which was fine for us as we were having a big chatty friends’ get together, but they deserve to be a lot busier. Compared with the many other local options, the standard of the cooking and the value for money here are great. Friendly service, will aim to make this a regular thing.
Amanda thank you so much for the lovely feedback, I’m sure Chef Gio will be thrilled to get such positive words on his first day at the helm! We look forward to serving you again soon. Tanya and the team
Great service, brilliant food and lovely staff. Perfect local!
Hi Londonfoodie thanks so much for the great review!Hope to serve you again soon. Tanya and the team.
Great service by the waiter. Horrible table and poor quality food. Roast beef raw and elastic to cut, cremated veggies and a soggy yoks pud, seemed it was swimming in oil. Would never return
Hi Hugo, So sorry you didn't enjoy your experience with us. We do our best to seat people where they would like to be seated. It's always good to specify when you book if you would like to sit somewhere specific. We appreciate your feedback and would of absolutely refunded or changed your food if you were not happy with it. Please feel free to give us a call on 02073264987 to discuss this further. Thanks Tanya and the team
Really great food, efficient & friendly service, good selection of drinks! Highly recommend for a roast :)
Hi Nicola, Glad you had a great time with us! Thanks for the 5 star review Tanya and the team
The staff went above and beyond to make sure that my group and I had a fantastic evening. I have been before and I will certainly be back. Best chips in London btw
Hi James, So glad you had a great time with us. We look forward to seeing you again! Thanks Tanya and the team
We went to watch the Euros game England vs Czech Republic. It was great. Good atmosphere in the garden, good service, good range of lager and ipa and we enjoyed the food.
Hi Fozzie, Glad you had a great time! Thanks Tanya and the team
Only drinks and snacks but really good range of beers, especially the gluten free draft. As a coeliac, what a find that was!
Hi Mark, Thanks for the great review! Glad we could cater to your needs. See you again soon. Tanya and the team
Very nicely decorated and to begin with, when we first sat down - the staff were very attentive, not so much when we needed more drinks or to ask for the bill.
There were a lot of dogs in there - so if u dont mind the smell of dog while eating food it's ok.
the food was overpriced for what you got, only 2 roast potatoes, everything was added extras - i wouldnt rush back as not the best ive ever had but overall was ok
Hi Emma, Thanks for your feedback. Sorry you had a average experience with us it's certainly not something we want for our customers. If your ever unhappy with the food please let us know and we can give you a more generous portion or make you something different. We have recently recruited some new staff and are in the process of training everybody up. We really hope you give us another chance in the future. Thanks Tanya and the team
Chicken was dry and not enough gravy but Yorkshire was good
Hi Keeley, Sorry the chicken wasn't up to scratch. If you're ever unhappy with the food please let us know and we rectify the problem for you. Gio does make great yorkies! Thankls Tanya and the team
Delicious food and very friendly and efficient service
Hi Adrian, Thanks for the great review! Glad you had a great time Tanya and the team
Lovely pub with friendly staff who went out of their way to keep my children happy. Food was tasty and portions were generous, specially the kid’s menu.
Hi Anna, We're glad you had a great time. We're a very family/doggy friendly pub. Hope to see you again soon. Thanks Tanya and the team
The Florence bietet Takeaways an, die Sie telefonisch beim Restaurant bestellen können: 020 7326 4987
The Florence wird von 297 OpenTable‑Gästen mit 4.4 Sternen bewertet.
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