The Lobby

4.7
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1318 Bewertungen
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31 bis 50 USD
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Moderne amerikanische Küche

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Besondere Anlässe
Nachmittagstee
Leise Unterhaltung
Genießen Sie ein spektakuläres kulinarisches Erlebnis im Restaurant The Lobby, das kürzlich von David Tamarkin, dem Fachjournalisten für Essen und Trinken des Time Out Chicago, mit perfekten Fünf Sternen bewertet wurde. Erleben Sie ein unvergessliches Essen mit wunderbaren Gerichten in einem modernen und ansprechenden Ambiente im amerikanischen Stil, ergänzt durch Live-Musik. Ein traditioneller Nachmittagstee wird täglich serviert und an den Wochenenden wird Ihnen ein fabelhafter Sonntagsbrunch, begleitet von einem heiteren Streichquartett, zusammen mit der köstlichen "Chocolate Bar" angeboten. Kindermenüs mit einer Vielzahl an Angeboten stehen ebenfalls zur Verfügung.
Was 1318 Gäste sagen
Bewertungen insgesamt
Bewertungen können nur von Gästen gemacht werden, die in diesem Restaurant gegessen haben.
4.7Basierend auf kürzlich erfolgten Ratings
4.6
Essen
4.6
Service
4.8
Ambiente
4.0
Preis-Leistung
Lärm · Ruhig
91 % der Gäste würden das Restaurant einem Freund empfehlen
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MK
Orlando
8 Bewertungen
vor 3 Tagen besucht
Gesamt5Essen5Service5Ambiente5

We went for Tea and it was amazing!

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K
Chicago
20 Bewertungen
vor 3 Tagen besucht
Gesamt5Essen5Service5Ambiente5

The Lobby has wonderful food and a great atmosphere. The staff are friendly and accommodating. There are many different choices from various types of cuisine on the menu, and the taste of the food is always fresh and flavorful. This visit, I had the Tandoori Chicken which was phenomenal.

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JT
Chicago
8 Bewertungen
vor 5 Tagen besucht
Gesamt2Essen2Service3Ambiente5

Food was sad. Except for the scones.

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MH
Chicago
38 Bewertungen
vor 6 Tagen besucht
Gesamt5Essen5Service5Ambiente5

Lovely environment, tasty food, excellent service

The Lobby
Vor vor 5 Tagen geantwortet

Dear MinnetteH, Thank you for dining at The Lobby and for taking the time to post your wonderful review. We hope to welcome you back again soon! Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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l
Chicago
1 Bewertung
vor 6 Tagen besucht
Gesamt5Essen5Service5Ambiente5

excellent service, food and ambiance which made for a perfect birthday celebration.

The Lobby
Vor vor 3 Tagen geantwortet

Dear love2eat, Thank you for choosing The Lobby to celebrate your special occasion. We are delighted to learn that you enjoyed your visit, our service and the food. We hope to welcome you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Kyoto
1 Bewertung
Besucht am 1. Dezember 2019
Gesamt5Essen4Service4Ambiente4

This is still the best Sunday brunch buffet in Chicagoland.

The Lobby
Vor vor 6 Tagen geantwortet

Dear Friend of The Peninsula, We are grateful that you consider The Lobby's Sunday Brunch the best brunch buffet in Chicago. We truly appreciate your feedback and I will be sure to share your note with the team. Thank you for your review and we look forward to serving you again soon! Warm regards, Richard Hummell Assistant Director of Food and Beverage

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DT
1 Bewertung
Besucht am 29. November 2019
Gesamt5Essen5Service5Ambiente5

Very beautiful and relaxing. Love the food and the service as well as the decor.

The Lobby
Vor vor 6 Tagen geantwortet

Dear DeniseT, We are delighted to read that you enjoyed your visit and appreciate your kind feedback on the cuisine and service. Thank you for choosing The Lobby and we look forward to serving you again soon. Best regards, Richard Hummell Assistant Director of Food and Beverage

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C
Chicago
2 Bewertungen
Besucht am 26. November 2019
Gesamt5Essen5Service5Ambiente5

As always, outstandingly excellent

The Lobby
Vor vor 6 Tagen geantwortet

Dear Celine, Thank you for dining at The Lobby and for sharing your kind feedback. It is great to hear from our loyal guests and we appreciate your continued patronage. We look forward to welcoming you back again soon. Kind regards, Richard Hummell Assistant Director of Food and Beverage

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J
Chicago
61 Bewertungen
Besucht am 25. November 2019
Gesamt5Essen5Service5Ambiente5

Outstanding!
Food, service,tea, impeccable!

The Lobby
Geantwortet: 29. November 2019

Dear Judyh, Thank you for choosing The Lobby and for posting your wonderful comments on the service and cuisine. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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g
Chicago
54 Bewertungen
Besucht am 25. November 2019
Gesamt4Essen3Service3Ambiente5

The setting is wonderful. The food was reasonably good - very expensive for small portions, but that was not unexpected. The Black Forest cake is mis-named, as it isn’t cake. We wouldn’t have ordered it if we had known. The service was friendly and relatively good, though we have had better service there than we did on this occasion.

The Lobby
Geantwortet: 29. November 2019

Dear great2eatout, Thank you for choosing The Lobby and for taking the time to post your review. We are pleased to read that you enjoyed the setting. We also appreciate your remarks about the food and service. Your feedback is important to us as it helps us improve our service and dining experience. I will be sure to review your note with our team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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PL
Orlando
6 Bewertungen
Besucht am 18. November 2019
Gesamt5Essen5Service5Ambiente5

Best way to spend a cold gray afternoon after walking and sight seeing with friends!

The Lobby
Geantwortet: 22. November 2019

Dear PaulaL, Thank you for choosing The Lobby and for sharing your gracious review. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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G
Chicago
5 Bewertungen
Besucht am 16. November 2019
Gesamt5Essen5Service5Ambiente5

My daughter and I had a lovely visit for 4:30 tea. The venue is gorgeous especially as the daylight was dimming and the holiday lights were sparkling. The assortment of tea time treats were absolutely delicious and we had no room for dinner later on. The tea was also very good. Our service was very attentive and cheerful, we had no problems with wait times for anything. I will only say that it is VERY expensive and will consider this an early Christmas present to ourselves. The glass of champagne is extra so we chose not to partake. It was a wonderful afternoon.

The Lobby
Geantwortet: 19. November 2019

Dear Gladys, Thank you for choosing The Lobby for Afternoon Tea and for sharing your kind review. We greatly appreciate your wonderful comments about the décor of the restaurant, our service and food. I will be sure to share your note with the team. We look forward to welcoming you and your daughter back again soon! Kind regards, Richard Hummell Assistant Director of Food and Beverage

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SB
Chicago
36 Bewertungen
Besucht am 13. November 2019
Gesamt5Essen5Service5Ambiente5

My mom and I had breakfast to celebrate her birthday and Ray was our waiter. We love him and he recognized us, as always, and also knew it was my mom’s birthday even before he saw it listed on the reservation. It was really a great experience and a lovely morning that spilled into the afternoon.

The Lobby
Geantwortet: 18. November 2019

Dear SusanBK, Thank you for choosing The Lobby to celebrate your mother's birthday! We are delighted to have been part of your mother's special occasion and we truly value your loyalty. We appreciate your remarks on the service, especially from Ray. I will be sure to share your note with the team. We look forward to serving you again soon! Kind regards, Richard Hummell Assistant Director of Food and Beverage

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RB
Chicago
1 Bewertung
Besucht am 10. November 2019
Gesamt5Essen5Service5Ambiente5

Lovely tea service and excellent service for the price.

The Lobby
Geantwortet: 13. November 2019

Dear RaeBee, Thank you for choosing The Lobby for Afternoon Tea and for sharing your kind review. We look forward to welcoming you back again soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Miami
14 Bewertungen
Besucht am 10. November 2019
Gesamt4Essen4Service3Ambiente5

Food and ambiance was as expected, great. Service needs to step it up, it was not to the standard of the Penninsula.

The Lobby
Geantwortet: 13. November 2019

Dear Guest, Thank you for dining at The Lobby and for sharing your review. We are happy to read that you enjoyed the atmosphere and cuisine, however, we regret to hear that our service did not meet your expectations. We appreciate you sharing your feedback and I will be sure to review with the team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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v
Chicago
2 Bewertungen
Besucht am 9. November 2019
Gesamt5Essen5Service4Ambiente5

A lovely evening. Perfect place for dinner after seeing a performance.

The Lobby
Geantwortet: 12. November 2019

Dear virginiah, Thank you for choosing to dine at The Lobby and for posting your review. We appreciate your recommendation and we look forward to welcoming you back again soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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T
Chicago
21 Bewertungen
Besucht am 2. November 2019
Gesamt3Essen2Service2Ambiente4

Beautiful room. Had never been to the Peninsula. Nice table along the window. While we were greeted, it took a long time to place drink order. Was told by guest at next table that she is a regular and the food can’t be beat so we looked forward with anticipation. When he finally took our dinner order I ordered the hamburger. I was seriously disappointed. Most tasteless piece of meat. Admittedly I said to hold the jalepeno but still it was tasteless. Ordered the fries as my side but not noteworthy, like maybe truffle fries or something fancier would be nice? I would like to suggest the chef try the Davanti burger at Davanti Enoteca on Taylor Street. Now that’s a good burger! The Waiter never checked with us after taking our order. My husband wanted a glass of wine with dinner and I would have liked some ketchup for my fries. May have liked to have heard about dessert? For $26 for a hamburger and poor service, we were not impressed and we were disappointed. Lots of places to choose from but won’t go there again. Also, lots of chaos with large groups having the tea. Good for them, us not so much.

The Lobby
Geantwortet: 5. November 2019

Dear Trixie, Thank you for dining at The Lobby and for posting your review. We are disappointed to learn of your unsatisfactory experience. We are sorry we did not meet your expectations and I will be sure to review with the team. I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
2 Bewertungen
Besucht am 28. Oktober 2019
Gesamt5Essen5Service4Ambiente5

Tasting food.

The Lobby
Geantwortet: 31. Oktober 2019

Dear Friend of The Peninsula, Thank you for dining at The Lobby and for sharing your review. We look forward to serving you again soon. Kind regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Orlando
1 Bewertung
Besucht am 27. Oktober 2019
Gesamt3Essen3Service1Ambiente5

The ambiance was fabulous. Great touch with the live classical music; great view.

They disapproved when I ask if I could try a different tea flavor. They said, “sure, if you dontq

The Lobby
Geantwortet: 29. Oktober 2019

Dear Guest, Thank you for choosing The Lobby and for sharing your review. We are sorry to hear of your disappointing experience during your visit. We will be sure to review with the Manager. I would like to hear more about your experience. I will send you a private message with my contact information. I look forward to speaking you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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C
Chicago
3 Bewertungen
Besucht am 25. Oktober 2019
Gesamt5Essen5Service5Ambiente5

Excellent service and outstanding food

The Lobby
Geantwortet: 25. November 2019

Dear Celine, Thank you for choosing The Lobby and for posting your nice comments on the service and cuisine. We hope to have you back with us very soon. Warm regards, Lyn Ablian Manager, Food and Beverage

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L
Chicago
1 Bewertung
Besucht am 23. Oktober 2019
Gesamt5Essen5Service5Ambiente4

Service was great as was the food. They did a great job with my sister's vegan option. She loved it.

The Lobby
Geantwortet: 28. Oktober 2019

Dear Lili, Thank you for choosing The Lobby and for sharing your gracious feedback. I am delighted to read that you enjoyed our service and the food. I am also happy to hear that the team made your sister's visit memorable. We look forward to welcoming you back again soon. Warm regards, Richard Hummell Assistant Director of Food and Beverage

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M
Chicago
1 Bewertung
Besucht am 22. Oktober 2019
Gesamt5Essen5Service5Ambiente5

We were promptly greeted and escorted to our table by the window. The view of the city buildings during the night time was quiet and peaceful and the beautiful garden of the Shanghai Terrace was lovely. Our waiter was polite and welcoming. He was very knowledgeable of the menu and the wine list. We felt like we had a private dinner since there were maybe two(2) more tables beside ours. We had the tuna tartare for our appetizers and it was wonderful. The tuna was freshly in quality from Hawaii. My favorite place to get tuna. We both had our entrees from the grill. Both the salmon and the scallops were perfectly grilled and accompanied with a warm delicious miso beurre blanc sauce. I could almost sip it as a side of consumée. We ended the dinner with Taittinger champagne and an Almond coconut panna cotta with mixed nuts, tiny flowers floating in a mouthwatering port reduction sauce. YUM 😋 both our waiters, Ian and Leo were exceptional.

The Lobby
Geantwortet: 25. Oktober 2019

Dear Michael1, Thank you for dining at The Lobby and for sharing your wonderful review. We truly appreciate your remarks about the food and flavors, and the ambiance. We are also delighted to read that our service made your dining experience memorable and I will be sure to share your note with the team. We look forward to serving you again! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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L
Chicago
66 Bewertungen
Besucht am 20. Oktober 2019
Gesamt4Essen4Service5Ambiente5

This is a lovely, serene place to have dinner when you want delicious, beautifully plated food, but you don't want the 'excitement' (read: noise, mayhem, etc.) of the latest restaurant. Eating and chatting are SO easy and comfortable here - you can actually hear your dining companions. We've been coming to the lobby for years and have never been disappointed. Their latest dinner menu has some fantastic choices (we tried the tuna poke bowl and the chicken tikka - and both were fantastic! They include kimchee in the poke bowl, which gives it a complex and mysterious (but great!) flavor. Francisco, our waiter, was perfection itself. (The only, tiny negative was that one of the alarms in the jewelry display cases was accidentally (we hope) activated during dinner - and no one was able to turn it off for about 5 minutes. Apologies were offered all around, but it was rather ear-piercing while it sounded). In the past, we've dined to the accompaniment of a string quartet playing from the juliet balcony at the south end of the restaurant (perhaps they do that only at brunch?) It's a great restaurant - don't miss it! (Although it would seem like a 'special occasion' restaurant; one feels absolutely comfortable coming here in casual clothes.)

The Lobby
Geantwortet: 24. Oktober 2019

Dear Lainch, Thank you for choosing The Lobby and for your continued loyalty! We appreciate your kind remarks on the cuisine, presentation and ambiance. We look forward to welcoming you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OG
Minneapolis
51 Bewertungen
Besucht am 20. Oktober 2019
Gesamt5Essen5Service5Ambiente5

Fabulous, romantic dinner. The restaurant is not a "lobby", although it is off the lobby. Great views of Water Tower Place, and a lovely patio below. Attentive staff, we had a lovely Coup du Mer (aka Branzino) and everything was delicous. Fab shrimp cocktail. Creative sunchoke salad.

The Lobby
Geantwortet: 23. Oktober 2019

Dear OrganicGirl, Thank you for your dining at The Lobby and for sharing your wonderful review. We appreciate your gracious comments on the views, service and cuisine. We hope for the opportunity to welcome you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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o
Chicago
53 Bewertungen
Besucht am 20. Oktober 2019
Gesamt5Essen5Service5Ambiente5

The Sunday buffet brunch in the Lobby Restaurant is outstanding--seafood, omelets, sushi, pastries, tenderloin topped off with their Asian section that serves Peking Duck. Service is also outstanding. Can't ask for much more.

The Lobby
Geantwortet: 23. Oktober 2019

Dear outalot, Thank you for visiting The Lobby and for sharing your comments about our Sunday Brunch. We appreciate your gracious remarks on the cuisine and presentation. We are also glad to hear that you enjoyed our service, and I will be sure to share your note with the team. We hope for the opportunity to welcome you back again soon! Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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ED
Chicago
10 Bewertungen
Besucht am 19. Oktober 2019
Gesamt3Essen5Service1Ambiente4

Probably once a month to this restaurant. Waiter are very professional.. But food from the time you order and get to your table is take about (30-45 minutes) every single time. Seem always short on staff. When you finished with your food always need to get somebody to clean your table. Food is outstanding, service need a lot of improvement from this restaurant

The Lobby
Geantwortet: 24. Oktober 2019

Dear EDJP, Thank you for choosing The Lobby and for sharing your review. We are disappointed to learn of your unsatisfactory experience. I will be sure to review your comments with our team. I would appreciate the opportunity to hear more about your recent visit. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
1 Bewertung
Besucht am 12. Oktober 2019
Gesamt3Essen2Service2Ambiente4

Mediocre band ! Service was slow . Food was scanty.

The Lobby
Geantwortet: 18. Oktober 2019

Dear Guest, Thank you for choosing The Lobby and for sharing your review. I am very sorry to hear that you did not have an enjoyable dining experience. I am very concerned by your remarks and I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward hearing from you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
3 Bewertungen
Besucht am 10. Oktober 2019
Gesamt5Essen5Service5Ambiente5

We loved it!

The Lobby
Geantwortet: 17. Oktober 2019

Dear Friend of The Peninsula, Thank you for dining at The Lobby and for sharing your wonderful review. We hope to serve you again soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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AM
Chicago
4 Bewertungen
Besucht am 6. Oktober 2019
Gesamt5Essen5Service5Ambiente5

Enjoyed our meal and the server was excellent. We often come to the Sunday brunch buffet which we enjoy very much. Dinner was good but not to the level of Sunday Brunch

The Lobby
Geantwortet: 8. Oktober 2019

Dear ArthurM, Thank you for choosing The Lobby and for sharing your kind review. It is wonderful to hear from our valued repeat customers and we appreciate your continued patronage. We are pleased to read that you enjoyed the food and service. I will be sure to pass on your note on to the team. They will certainly enjoyed reading your comments. We look forward to seeing you again soon! Kind regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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B
Chicago
2 Bewertungen
Besucht am 6. Oktober 2019
Gesamt5Essen5Service5Ambiente5

Great place for a special event. Beautiful setting along with fabulous food and excellent service.

The Lobby
Geantwortet: 8. Oktober 2019

Dear Bert, We appreciate your comments on the setting, cuisine and service. We are also grateful for your recommendation of The Lobby as a "great place for a special event." Thank you for dining at The Lobby and for sharing your kind review. We look forward to welcoming you back again soon! Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
5 Bewertungen
Besucht am 6. Oktober 2019
Gesamt3Essen2Service4Ambiente4

Came because I heard good things about the Sunday brunch. Left a little disappointed. Food was just okay and not a good value for the price. Considering The Peninsula hotel originated in Hong Kong, it's embarrassing they can't get their Asian food station right. The Peking duck was not carved properly (huge chunks instead of thinly sliced), the noodles and dim sum were mediocre. The rest of the food items were a solid B.

The Lobby
Geantwortet: 7. Oktober 2019

Dear Guest, Thank you for visiting The Lobby for Sunday Brunch and for posting your feedback. We regret to read that the food did not meet your expectations. Your comment are valued and I have shared your note with the team. I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Lyn Ablian Manager of Food and Beverage

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EM
1 Bewertung
Besucht am 5. Oktober 2019
Gesamt1Essen1Service3Ambiente3

I went to the Lobby for Afternoon tea. I eat a VEGAN diet and the website offered a vegan menu so I thought I would give it a try. The food was terrible. My friend and I were laughing the entire time because every bite we took was awful. The only thing that was good to eat was a scone. If they don't know how to make vegan food, that is understanding. However, if this is the case, it should not be advertised on the website or served. I payed the same price as the normal afternoon tea and the food was inedible. I'm not sure how the regular menu is, but if you are vegan, do NOT go here. I have been to other vegan afternoon teas that were half the price and delicious.

The tea options were limited and plain. Overall not impressed. The Lobby is overpriced.

The Lobby
Geantwortet: 11. Oktober 2019

Dear ErinM, Thank you for taking the time to share your recent experience at The Lobby for Afternoon Tea. We are concerned to read that the vegan tea menu was less than satisfactory. I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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DR
Raum New York
34 Bewertungen
Besucht am 3. Oktober 2019
Gesamt1Essen1Service1Ambiente1

Mediocre burger.

The Lobby
Geantwortet: 7. Oktober 2019

Dear DandR, Thank you for dining at The Lobby and for posting your review. We regret that the food did not meet your expectations. We are concerned by your comment that the food was mediocre and I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Lyn Ablian Manager of Food and Beverage

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VL
Miami
2 Bewertungen
Besucht am 3. Oktober 2019
Gesamt5Essen5Service5Ambiente5

Had a bday lunch with my husband. Great atmosphere, delicious meal. I had a lobster and shrimp sandwich and he had a fish market sandwich. Outstanding service. They found out it’s by bday and brought me a cake with candle, so sweet! Thank you!

The Lobby
Geantwortet: 7. Oktober 2019

Dear ValerieL, Thank you for choosing The Lobby to celebrate your birthday! We are delighted to read that you and your husband enjoyed the food and that the team made your special occasion memorable. We look forward to welcoming you back again soon. Kind regards, Lyn Ablian Manager of Food and Beverage

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m
Raleigh
18 Bewertungen
Besucht am 29. September 2019
Gesamt5Essen5Service5Ambiente5

While the males in our family attended the Bears game, the ladies enjoyed Sunday tea. A lovely afternoon... the food was delicious, beautifully presented, and the service was outstanding. Jan took care of our table and made sure everyone was happy, including my 7-year old granddaughter. He went out of his way to be thoughtful and attentive, with many helpful suggestions. Live chamber music added to the ambience. It was a totally pleasant afternoon and we all had a wonderful time.

The Lobby
Geantwortet: 3. Oktober 2019

Dear mothership, Thank you for choosing The Lobby for Afternoon Tea and for posting your thoughtful review. I am truly happy to read that you and your family enjoyed the tea menu, the ambiance and our service, especially from Jan. I will be sure to share your note with team. We hope to welcome you and your family back again in the near future. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
3 Bewertungen
Besucht am 27. September 2019
Gesamt5Essen2Service2Ambiente5

I was quite disappointed about the way dessert buffet concept was explained to me...our server never mentioned the price for the same and for a few macaroons that we took from the dessert buffet were charged $40 each!! This was a complete rip off!!

I’ve been a fine diner in Chicago area and never had this pathetic experience, esp at a place like Peninsula.

Best
Rashmi

The Lobby
Geantwortet: 30. September 2019

Dear Rashmi, Thank you for dining at The Lobby and for taking the time to share your feedback. We are sorry to hear of your disappointing experience. Your comments are very important to us as it helps us improve our service and dining experiences. We will be sure to review with the team. We hope to welcome you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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RC
13 Bewertungen
Besucht am 23. September 2019
Gesamt5Essen5Service5Ambiente5

Always a great spot for terrific food, service, ambiance.

The Lobby
Geantwortet: 25. September 2019

Dear RobertC, Thank you for choosing The Lobby and for your continued loyalty. We truly valued your comments on the cuisine, service and atmosphere. We look forward to welcoming you back again soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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KJ
1 Bewertung
Besucht am 22. September 2019
Gesamt4Essen4Service4Ambiente5

A fun experience and a great way to celebrate a birthday. However, the gluten free desserts left a lot to be desired.

The Lobby
Geantwortet: 27. September 2019

Dear KristenJoy, Thank you for choosing The Lobby to celebrate your special occasion. I am happy to read that you enjoyed your visit. I also appreciate your feedback about the gluten free desserts and we will be sure to review with the team. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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O
Chicago
2 Bewertungen
Besucht am 22. September 2019
Gesamt2Essen5Service1Ambiente4

The restaurant was not crowded but we had to with over five minutes for someone to come to the host station to seat us. The hostess was sour and abrupt and seemed put out that she had to seat us. She looked up our reservation and left without a word only to return sometime later to tell me that she could not accommodate my seating request. (I requested a window seat for our special occasion anniversary brunch). When I asked what our alternative might be, she rolled her eyes, shrugged her shoulders, pointed to a table and said with a take it or leave it attitude "I can clean that one off over there you if you want". To add insult to injury, we had been seated not more that one minute when a window table right next to us became available. Rather than offer to reseat us, she immediately seated a couple who had been waiting without a reservation there instead. Finally, she failed to inform our server that we were celebrating n anniversary. Thankfully it came up in our conversation with him and he was able to acknowledge it. I expect more from a top level establishment. My wife and I live in the neighborhood...we will never return and we will encourage our friends not to visit.

The Lobby
Geantwortet: 25. September 2019

Dear Oliver, Thank you for choosing The Lobby to celebrate your anniversary and for sharing your honest feedback. We apologize for the poor service you experienced during your special occasion. I would like to discuss with you further your recent visit. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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E
Chicago
4 Bewertungen
Besucht am 22. September 2019
Gesamt2Essen3Service3Ambiente3

The restaurant prides itself having Asian flare. They didn't have chopsticks for sushi and spoons for soup.
We had to repeatedly ask for appropriate silverware to eat sushi with.
The restaurant has had better table setting not sure why standard has changed.

The Lobby
Geantwortet: 25. September 2019

Dear Elle, Thank you for dining at The Lobby and for sharing your honest feedback. We regret to read that the setting did not meet your expectations. Your comments are very important to us and I will be sure to share your note with our team. I would like to discuss with you further about your visit. I will send you a private message with my contact information. I hope to speak to you soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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