The Melting Pot - Reston
This is my eight year old's favorite restaurant. Relax and plan to spend a long time at dinner (about 2.5 hours) if you order the four-course menu.
We came here on Father's Day and glad we did. The food was outstanding and we had great service. They had a decent priced special for Father's Day and I'm happy that I selected this for my meal. Everything was great!
Had a fantastic time with our grandchildren with your special Father's Day menu. Their first time with fondue and I know they can't wait to do it again.
Excellent service, bit pricey but my family enjoyed it
Although the computers were down that night the staff did an outstanding job of getting around the problem. The food as always was outstanding. The service was equally outstanding. We look forward to ding there again
As always the service and food was great. They can always make changes to the cheese and chocolate and were happy to accommodate our small requests.
Our waiter was very good however he was assigned way too many tables. He was doing his best however it took way to long to attend to requests. Way too long since we were (as most do) spending several hundred bucks there. And this was on a Tuesday night!!
We had dinner at your restaurant on Saturday 6/8 with our daughter and four of her friends to celebrate her birthday. We had requested the birthday package with balloons for the table and a photo. When we arrived at the table, the balloons weren't there - the hostess went back to get them. The picture wasn't available, either - our waiter (Zach) asked us to provide our email address so it could be sent to us, but we still haven't received it.
The food was good as always, but there were very long delays between courses which we've never experienced at any Melting Pot. Can't blame Zach (who was very friendly) because it may not have been his fault. We all ordered the four-course meal but our daughter and friends (at a different table than ours) were confused. Only two ordered the salad, and at least some of them thought we had to pay extra for that so didn't order one. Of course, these were part of the four-course package price, so we ended up paying for them.
Our favorite course is the cheese fondue so we were very disappointed to receive such a small serving of bread - we had to ask for more since there was still half a pot of cheese left - but it took a while to get it. When we made the reservation, we were told that we could ask that certain menu items be made unavailable to the girls to keep the price down - so we said "no lobster". Yet two of the girls ordered the lobster, so I guess the message didn't get to Zach. That drove the price up a bit.
We are hoping this was just an anomaly and next time things will be better. We would be reluctant to schedule another birthday or any big event at Melting Pot given this somewhat disappointing experience. $380 is a lot to spend on a dinner that had this many problems.
Zach is an amazing server.
Sadly, this was the WORST experience we had at the Melting Pot. We frequent the Reston Melting Pot for celebratory dinners, however, the service was horrible on this particular occasion. I would have normally spoken to the manager when having such a poor experience, however, we were with some friends and did not want to make a scene. We sat without drink refills for a long time, even after asking for them. We sat in front of dirty dinner dishes while our server tended to the tables around us. The manager seeing that we sat came and took one of the cooking pots, but the other one sat boiling away, until finally the manager noticed we were STILL sitting in front of it, and took it. The server was not very friendly or attentive, very different from other experiences here. For the ridiculous amount of money that we dropped with 7 people, we should have had some better service, for sure.
Hello, So sorry to hear about your past experience! Our management team would like to speak with you a little more in depth regarding service in order to take the necessary steps to prevent such issues from arising in the future. Please provide your preferred method of contact and someone will reach out as soon as possible. Hope to hear from you soon, Erin Shelton Media and Events Specialist
We went here for our Anniversary and we were pleasantly greeted and taken to our table. This was our first time at this location and they were so friendly, the food was good, and when I accidentally left without my AMEX, the manager called and let me know before we even got to the parking lot. Of course, since I didn’t recognize his number, I let the call go to voicemail. I noticed when we got home that I had a voice mail. So back to the restaurant I went. The complimentary champagne and the beautifully decorated plate wishing us a happy anniversary was an excellent end to the evening.
I like to bring the family to this place for special occasions such as birthdays, when my son wins a soccer tournament, etc. The thing that always trips us up is the ordering process because it's so dark in this place that I can't read the menu and when you have kids at the it's hard to spend time reading. Overall, though, we love coming here and the kids are always begging us to come back.
Nice Restaurant! Loved the princess theme. I would recommend this restaurant.
We had a wonderful time at the "Enchanted Afternoon" event at the Melting Pot. All of the staff we encountered were very friendly and accommodating. Our server, LaTifah, was exceptional! She went out of her way to make sure my family had a wonderful experience. She was great with my kids and even brought out special items for them to eat with the fondue and was cautious regarding my daughter's food allergies.
April served us exceptionally well! Always very helpful, friendly and smiling, she served, explained and made our experience even better than expected. We will definitely return!!!
This was my first time at The Melting Pot and I had a great time. The food was excellent. The service was perfect, and I will definitely be back.
My husband is handicapped so a booth does not work for him. We were put in a dark corner of the bar where he had great difficulty getting in and out of the chair. This restaurant needs to become more adaptive for the handicapped. The waiter was very attentive, however he recommended we try the grill, it was his favorite. The grill is too small for 4 people. The flavor of the food cooked on the grill was very good, but it took a very long time to cook for 4 people on such a small area. We ended up changing over to the fondue. The food was very good.
Had the BEST Server! Made our birthday celebration so enjoyable!!
Celebrated our 21st Wedding Anniversary! Our waiter Denzel was excellent! Would highly recommend for a special event.
Service was rushed. Drinks late. And Moscow Mule in a pint glass...nuff said.
Most importantly, the food is excellent, and they bring LOTS of it. My wife and I cannot finish a single four course made for one person, let alone one each.
Further, the ambiance is nice; they don't blast loud music. The servers are all very kind and great at their job, and seem like genuinely nice people.
I would definitely recommend this place to anyone who asked!
Wonderful service and great experience all around!
The cheese fondue was great. The main meal quantity was poor or the cost. Service was extremely slow
Party of 5 seated at two tables intended to fit 2. Not enough space to fit all the plates, trays, glasses, etc. Had to stand up occasionally to reach the pots. Dimly lit and hard to see menu, which should be simplified from both an offerings and pricing perspective. Bums rush once the official table turning time arrived. As always, pricey.
Our server seemed annoyed that we ordered 3 cheese courses. I'm sorry, that's what we wanted to eat. He didn't have to complain about it to us. We especially chose to go when we were likely to be one of the only tables in the restaurant because all that tableside stuff would take time. We bought a bottle of wine and everything.
Always amazing food and a great experience. I really enjoy the selection and I always have a good time with whoever I’m with. Highly recommend but can get priceyyyy.
Great service and atmosphere. Food choices were excellent. The grill cooking option was spot on!
Ladies Night at the Melting Pot proved to be an excellent night out.
Great food and drinks. And awesome server Jose we had!!
Arrived on time for our reservation. Watched as other families who arrived after us receive all of their courses, including main courses, and finished before we received our main course. Long delay supposedly due to a snafu in the kitchen. Didn’t receive updates and were left to wonder as to what was happening. Took 1.5 hours to receive our main course - more time than we expected. Food was good.
Great birthday experience! I never knew that cooking my own dinner at a restaurant could be so much fun.
I was seated promptly around 8pm. The cheese was made about 8:30 which at no time was my coke refilled the entire evening. Probably around 9 the salads arrived. I told the waiter that we had to finished around 10:20 because of prior commitments. We received our entrees close to 9:30, so we had to rush the cooking process because we still had to do the fondue with chocolate. That was made around 10 which was totally rushed and I had to seek the waiter for my check. This is probably my worst experience at the Melting Pot. I don't blame the restaurant. I just had bad service.
We celebrated my daughter's birthday at Melting Pot Reston and enjoyed it very much. The highlight of our visit was our server Kaziah. She was very welcoming, knowledgeable, and personable. The food was very good also. We like to get the salad, cheese, and dessert dishes. No entrees. Just enough food for the two of us and the drinks were outstanding.
We have eaten in many Melting Pot restaurants all over the country and have never had such bad service. We barely saw our server. She was extremely slow and rarely checked back. We had also asked for the balloon package as we were celebrating a 50th birthday with some close friends. The balloons never materialized even though my husband went up to the front desk to ask about it after we ordered. It was a disappointing evening. Not at all what we expected.
The food here is great and the service is even better. Always a great time.
Our server, David, was excellent!!! We had a great time and a wonderful mother's day celebration. Even my 4 year old granddaughter had a good time
Our waiter, Iman was exceptional! Kudos to Melting Pot!
Great location for a birthday!
Great experience! We enjoying going to Melting Pot in all their locations.
Great service and experience. Our server, Zach, was very informative throughout the entire process and really made the evening wonderful. It was my anniversary and he even brought out a plate that said happy anniversary in chocolate. Highly recommend.