Uncle Julio's - Orland Park
I never write negative reviews. It’s not in my nature to do so. I just tend to not go back to restaurants where the prices are high and food is just not good. I ordered the chicken enchiladas. The tortillas were raw. They had to be becomes they were so hard and chewy. They even tasted cold. Almost like the chicken was warmed up and the salsa verde but tortillas were raw. The rice, small amount with no flavor and the beans were ok. At a 15.99 price point, you would expect better food. For someone who is Mexican and has eaten at tons of restaurants, Uncle Julio’s had a lot to be desired. Will probably never go back for food. Maybe a Margarita. Other than that, I would rather be a patron at other small individually owned restaurants in the area. Much much more authentic and flavorful.
Best food. We travel from Indiana to go there. Worth it 🥰
Debbie, thank you!!
This is the second time we have been disappointed with the speed in which we were served our food. We were apologized to several times by our server, and they thanked us for our patience, but it was poor enough service that we will be looking at other Uncle Julio's locations the next time we want their food. This location doesn't seem to have enough staff, or they're not trained to be attentive enough. It is too bad, because the food is really good - but we weren't able to enjoy it as much, because it took so long to arrive after we ordered.
Hello Jon, Thank you for your business. We are thrilled you enjoyed the food. We are sorry we didn't meet your service expectations on this visit. The restaurant follows strict guidelines and procedures that ensure the restaurant is running at optimal level. We greatly appreciate your insight. Your feedback has been addressed. We look forward to the opportunity to serve you again. Thank you, Uncle Julio’s
Slow service. Mediocre foodie
Staff and service was amazing! They were so kind and accommodating and made our experience with a large party great.
Taylor, thank you!
Took to long for the food to arrive . The food was just ok.
Took granddaughters there to celebrate the opening of school year. Waiter could have been more aware of bringing plates to table with appetizers. I did not feel the selection of appetizers was adequate and had to ask if they could quesadillas as an appetizer. We had the chocolate pirate which was good. Again no small plated but gave us fondue forks. Glad we went to try chocolate pinata.. It was fun
Probably won't go back.
Hello Amma09, Thank you for your business. We appreciate and value your rating & feedback to develop and enhance your experience. We look forward to the opportunity to serve you again. Thank you, Uncle Julio's
Food too expensive for quality. Wouldn’t come back and options are very limited other then if you want fajitas.
Hello Lauren, Thank you for your business. We are so glad you enjoyed your fajitas. We greatly appreciate you sharing your feedback as we are constantly working to improve, and this information is extremely helpful. We look forward to serving you again. Thank you, Uncle Julio’s
Took my grandson to Julio’s to celebrate his new job. He enjoyed everything that he ordered, especially the ribs! I love the guacamole. Overall it was a wonderful evening.
Service is always great and food was divine
21st Birthday celebration
I'm Sorry I can't remember the name of our waitress, but she was excellent! Food was great!
Waiter was super attentive! Food was delicious. Only issue was my watermelon drink. If was filled with a lot of ice and very little liquid. Delicious though! Still overpriced for the amount that was given, seeing as it was mostly ice.
We had a great time for my boyfriend birthday. Thanks
My wife and family have eaten here dozens of times over the years and honestly can’t remember having any issues. Food was always great, fresh and hot. Staff was always super courteous and attentive but can’t say that this time around...
#1 Waitress was a bit condescending to several of us when requesting menus or other items.... We decided to meet for dinner prior to a concert we were attending in the area and our guests were not impressed and it was a bit embarrassing...
They were like where did you bring us????
#2 We asked for extra napkins like 3X’s and she brought them when she felt like it about 15 mins later.
#3 Fajitas meal was cold by the time she returned with tortillas. When she did return she brought back a total of 3 for 4 people eating the same thing. So I had to request additional ones for the rest of us and by the time she came back we were nearly done with the meal.
4# Air-conditioning in the corner we were at was not functioning and they had to open doors up to the adjacent room.
5# Overall experience was not pleasant, not sure if we would return since we really enjoy the food but the service with an attitude, atmosphere supersede it...
Hello Franklin, Thank you for taking the time to review your experience with us and apologize that the service was less than acceptable. We have taken your feedback to our teams to ensure our location is operating at the highest standard and providing quality meals and experiences that are expected by our Guests. We do hope that we will get the opportunity to provide you with an overall exceptional dining experience in the future and thank you again for your feedback. Sincerely, Uncle Julio's
The food and service was great. We requested to be seated outdoors for the first time since we been coming there and that was okay accept that the tables were too close together which made it feel a little over-crowded and hard to move about. But overall we enjoyed it.
My table side to go order was incorrect! I order 2 orders of table side guacamole both with everything in it to include extra onions and light on the jalapeño. I had repeated this to the young man 3 times. When I received my order; it was extra EVERYTHING. When he gave me my table side order, there were no chips to go with it.
I was so frustrated with my dining experience that I just left.
I’ve been a patron of this establishment for a very long time and this was the first time I’ve ever been this disgusted.
The service was fantastic! Food was great. Unfortunately, it was so loud we couldn’t hear each other talk.
The service was outstanding. The food was great. The staff went out of their way to accomodate my guest of 24 people.
Food great as always. Service was not good.
Hello Jwinefka, We appreciate your time and consideration you took to let us know that your Uncle Julio's experience was not up to our standards. We look forward to the opportunity to serve you again soon. Thank you, Uncle Julio's
The changed the fajita shells to plain tortilla shells price did not go down on meal. I won’t be back loved their old fajitas!
Went for a birthday chocolate pinata and left without it because everything was terrible. Sticky floors, ceiling dripping on me and obnoxious waitress.
Hello, Please accept our sincerest apologize as we missed the opportunity to exceed your expectations. We have provided your feedback to our teams and do hope for the opportunity to serve you again for an improved dining experience. Thank you, Uncle Julio's
Love the food, especially the Piñata dessert! Service is excellent! Will definitely return for more over and over again! Keep up the good work!
Birthday! We took out our girlfriend for her bday and it was a hit! The service food experience was awesome! Thanks again for a great time! Happy is what we were when we left! Mike was the server and was great!
Our server was nice but spilled water all over table. He apologized but it took to long for someone to clean it up. Also none of the management team ever came over to check on our service. Made reservations and indicated it was for a birthday. There was no acknowledgement of the occasion.
Hello Reserve7000, Thank you for spending your time with us. We are very sorry we didn't meet your expectations on the visit and your concerns are being addressed. We do hope to get the opportunity to serve you again with a much better outcome. Thanks again, Uncle Julio's
Great service, great food!
The food arrived soon after we ordered it and it was not hot. It was not good st all. I believe it had been just sitting there. The waitress was rude and she rushed us. I will not go back.
We sat in the bar area, service was excellent and so was the food.
Waitress took forever to refill the drinks at the table.she didn’t come to the table but all of 3 times including when we first ordered.. Don’t think I would ever go back.. The food was ok nothing spectacular and the prices are a little too high... I would not recommend this place to anyone.
It was not busy when we visited, however, we have been waiting for an hour to get our food after we place the order. The waiter is not friendly at all. We won't visit again.
While the waiter was pleasant, the service was unbelievably slow. Would not recommend a friend there because of that.
Hello Julie, Thank you for coming in. Our goal is to provide an exceptional experience and we are very sorry we missed the mark on your visit. We appreciate and value your feedback. We do hope to get the opportunity to serve you again with a much better outcome. Thank you, Uncle Julio's
Uncle Julios did not disappoint. The food as well as the service was wonderful. Our server, Brian, & guacamole maker, Tim, were very helpful and friendly...oh and their signature Swirl margarita was delicious as always!! We will definitely return
the only con were the women's bathrooms.
Don't know if the toilets were broken, but there was crap in two of the stalls.
Wasn't very pleasant to the eye.
Neater bathrooms would be nice.
Hi Jimena, We are sorry to hear this and will make sure to address this with our staff. We appreciate you letting us know. Have a great day, Uncle Julio’s
I would recommend, but we had some issues. The place needs a good cleaning. Also our table was a bit shaky. Our waitress was nice and helpful, but she seemed a bit overwhelmed .
Hello Joumana, Thank you for dining with us. We appreciate your comments and feedback to develop and improve. We hope to get the chance to serve you again soon. Thank you, Uncle Julio's
Overall the food is good but way over priced. Not worth the money they charge
The restaurant was clean. The ambiance was fantastic. My server was fantastic. The FOOD was DELICIOUS. I’ll couldn’t pick a better place to celebrate my BDAY!
My son and grandson visiting from out of town
The food was delicious. I tried the steak lunch bowl.
I am a little disappointed that I thought I qualified for the free chocolate piñata as stated in my email but unfortunately When I asked about my free piñata I was informed that since the check was split I couldn't redeem. There were four of us that day. I was even more disappointed that the other 3 people in my party paid with cash and I used a debit card. I could have took their cash and paid with my debit card and received my piñata that I was so eagerly trying to redeem. I have been wanting to try one for a while now. I think there should be a way to reward customers for 3 entrees at the table. Still disappointed that I will miss my chance to get my piñata.
Hello Angela, We greatly appreciate you taking the time to share your experience. We would like to extend an invitation for you to return to our store and enjoy the premium quality service that we demand from our servers and managers by sending you a guest card – please provide your full name and mailing address. Though this cannot replace the negative experience you had, we do hope we can correct our standing with you. Please accept our sincere apology. Thank you, Uncle Julio's
I came in with 4 other friends and we had the most delicious food and the service was great. Our server was so very nice to us and treated us very well. We had chicken and steak fajitas, veggie fajitas and tacos and they were all excellent! The chocolate piñata was fun and tasty. We keep talking about what a fun time we had and the great food and we will all be back soon!