Uncle Julio's - Orland Park
The service was great & the wait to get to our table was like 15 mins with a reservation for four people during a holiday weekend ..food was good & drinks were awesome sauce!
Never had eaten there before - did not like the salsa they serve with the chips - Margarita & food over priced - the place looked dirty- bathrooms were not the cleanest- the staff was pleasant & accomodating though
Food was good. For dessert I recommend The Chocolate Pinata!
Amazing vibe. Ambiance was set very well. The wait wasn’t long.
The food and our server were great. The meat did come out not as cooked as we had requested, but we were fine. What was disappointing was that we arrived 10 minutes early for our reservation, and we wound up waiting 35 minutes to be seated. What’s the point of a reservation then??
Me and my guy come here often and the food use to be pretty good, now it seems as if they’re throwing anything together and bringing it to us. We asked for our steak fajitas for two to be well done when it came to us some of the meat was pink and wasn’t hot (temperature wise). This has happened before and I understand that Valentine’s Day was very busy, but we still should’ve had the best service which we did not and i was not pleased at all
Good Restaurant to Dine In , Food Came Fast, Waitress Was Fast & Efficient Timing
The service was great. I was a little disappointed with my order. I ordered the Guadalajara and the bacon was burnt and stuck to the dish. Overall the wait time was short. Making reservations is definitely recommend.
The food wasn’t as good as before. My waiter didn’t come back to ask us if our food was ok. When she finally returned, she asked us about dessert.
The food was not bad, the portions were very slim for the price. They failed to inform us you can have as many taco shells as you need, so we thought between me and my husband we only got 3. So we finished our fajita meal with our forks. Everything came with onions but fajitas I don’t like onions! And then the kitchen put onions with our fajitas that I ordered without!
Hello Holly, Thank you for your business. We are happy you enjoyed the fajitas, so sorry you experienced inattentive service and completely understand your frustrations. We greatly appreciate you sharing this input. We are constantly working to improve, and this information is extremely helpful. Your concerns are being addressed. Please accept our sincere apology for your dissatisfaction. We hope you will return to Uncle Julio’s soon for an improved experience. Thank you, Uncle Julio’s
The menu was limited. There prices were too high for the portion you revived. I ordered the raspberry margarita, for $10, it was way to sweet and way to expensive for the amount that you received.
They sat us down on time for our reservation then it went just okay to horrible. The time between ordering our food and getting it was close to an hour. The restaurant said they would comp us but it was even the cost of one meal. To make matters worse our overall time there was 2 1/2 hours from the time we sat down to when we got everything we ordered. Not sure what the issues was because several tables around us received much better service. Then the bathroom was less than clean. There was toilet paper everywhere. I have been to other Uncle Julio’s and experienced better food and service so this was an extremely disappointing experience. This is one of the few times I have seen this type of bad management at a restaurant.
Hello AnneJ, Thank you for your review and we apologize to hear that the opportunity was missed to provide you with an experience that exceeded expectations. Your feedback is greatly valued, and this has been sent to our teams to address further. We hope for the chance to serve you for an improved experience that is 5-star and memorable in the future. Sincerely, Uncle Julio's
I had the three chicken enchiladas dinner. I didn't really like it. The cook was heavy handed with the salt on the chicken and the side of beans.
We got there around 4:50 on a Saturday, and it was already crazy crowded with lots of people waiting for tables. While waiting, we noticed several empty tables just waiting for staff to clear away dirty dishes. Bus Staff was milling around and goofing off. Our reservation was for 5:15 and we were seated right on time. Our waitress was swamped, but greeted us with a smile and was courteous. Food came out quickly and was pretty good (we’ve had better Mexican, but for a chain it was decent). Two entrees and four cocktails later: $130. Best part of the meal - the cocktails.
Hello Lolly3, We appreciate your time spent with us and apologize to hear that your experience this visit was less than outstanding. Your feedback has been sent to the appropriate parties who will further address the concerns mentioned. We hope we will get the chance to serve you again in the future for an overall improved experience. Thank you, Uncle Julio's
Great food, service is very good. Noisy, but ok. Make reservations, can be very busy
We made a reservation and they made us wait about 30 minutes. Normally, when we go out for dinner with a confirmed reservation we only wait a few minutes or we are seated right away. Definitely not going back..
As always, the food and service was awesome. We had a 3pm rez but still waited about 10 minutes to sit with several open tables. So had a coup I'll n that was expired by less than 24 hours and managreement would not honor it.
The food is really good, however, the service is terrible. Since we had a reservation we sat fairly quickly. After being seated, we sat 15 minutes waiting for a server to come to our table. That is unacceptable! The women's restroom was disgusting! Looked like it hadn't been attened to in some time.
Hello Lovefood, Thank you for providing this feedback and we apologize to hear that your service did not reflect the high standards we strive to provide. Your review has been forwarded to our team who will ensure that the service standards are met. We hope to serve you again in the future for an outstanding experience. Sincerely, Uncle Julio's
Celebrated my grandson's birthday. The food was excellent and the service was great. We shared a chocolate pinata - it was outstanding
Visited on a Saturday night and it was packed; thankfully I had reservations. I found the atmosphere to be festive without being loud; my friends and I could carry on conversations without having to strain to hear one another. I ordered the carne asada which was tender and flavorful and came with tortillas and a side order of beans and rice; in my opinion the sides of beans and rice could be bigger. My two friends had the roasted vegetables fajitas and they both raved about how good it was. For dessert we had a delicious fried ice cream that I would recommend for anyone with a sweet tooth. As for our server, I think she might have been having a bad night. Our server was friendly enough when we first arrived, engaging us in conversation and smiling - she did tell us that other diners were testing her patience. But soon after our server became "rude" with slamming down our drinks on the table, and she seemed to become distracted and irritable and it reflected in her service. After finishing our meals she basically tried to hustle us out the door without asking if we wanted dessert, which we did. We did nothing to warrant her being upset, so if it was her other customers who had upset her she shouldn't have taken it out on us. I was a waiter some 30 years ago and I never would have treated my customers in such a manner. Would I visit this restaurant again? Yes, but I wouldn't want the same server.
My husband birthday
Bathrooms could use an overhaul or at least hourly attention during busy weekend hours.
Our waiter was amazing, very attentive , always checking in on us! Food was really good, a little pricey for what you get but overall a good experience.
Food was not cooked to order, was warm. Service was slow. Menu is very limited. If you are looking for more than enchiladas you should probably go somewhere else. Drinks were ok, that was the only positive.
Hello, Thank you for spending your time with us and we do apologize for the experience had this visit. We are very sorry we didn't meet your expectations and your concerns will be addressed by our teams. We look forward to the opportunity to serve you again with a much better outcome. Thank you, Uncle Julio's
A date night where we made reservations for a table but spent more on alcohol than food. Great drinks too!
I would, but don't think I would recommend making reservations first. Still had to wait almost an hour for my party to be seated.
The service was terrible. Twice the waitress assumed we wanted a particular drink which we had not asked for and broughrvus drinks we had not ordered...the first drinks were taken back because we had not ordered them. Then the waitress brought us another set of drinks which we had not ordered. Fibally the manager came to our booth and got our drink order straight. Then the food was brought to our table way, way to early. We had barely started enjoying the chips & salsa when the food was brought out. Needless to say, we did not enjoy our dinner, as it was rushed. Needless to say, we still left a very generous tio. Overall, a poor experience haven driven an hour away to go to Uncle Julio's. Won't recommend it and won't go back.
Hello MarcellaG, We apologize to hear about your experience as this is not the service standards expected. Our team appreciates the opportunity to improve with the feedback you have provided, your review has been sent to the appropriate teams to further address and correct. We do hope for the chance to serve you again in the future for a much-improved experience. Thank you, Uncle Julio's
1st timer & had an amazing experience for my birthday
Food was wonderful. It was a great first visit. Staff was very attentive to me and my party.
Our server was excellent - very attentive and helpful. I would definitely go back.
Made a reservation and arrive 15 minutes early however we didn't receive our food for 45 minutes. Server did not return to provide updates or refresh our drinks. We had to send another server to get our server to find out what was taking so long. Once we received our food, the food was bad. Definitely won't be returning.
Hello DeborahM, Thank you for providing this feedback and we apologize to hear that your service did not reflect the high standards we strive to provide. Your review has been forwarded to our team who and will ensure that the service standards are met. We hope to serve you again in the future for an outstanding experience. Sincerely, Uncle Julio's
It was nice. We will be back! The piñata was great
The hostess that day was terrible!!! She did not greet us when we came in and I watched her reactions to other patrons and she was nasty. She is NOT customer friendly at all and probably should be in the kitchen and not greeting customers.
Food was just ok it wasn’t very warm and for the price I could have gotten much BETTER FOOD and CUSTOMER SERVICE at LaCaretta or El Salto Mexican restaurant. First and LAST visit to Uncle Julio’s.
The service wasn’t the best this time. We had to wait a long time for our waiter and had to go looking for him at times. But food was good !!
Hello SocorroM, Thank you for your review and we apologize to hear that we missed the mark on providing you with exceptional service during your recent visit. We thank you for providing this feedback and have forwarded this to our teams to address. We look forward to the opportunity to serve you again for a 5-star experience in the future. Thank you, Uncle Julio's
Seated promptly. Food was great. Server was VERY slow.
Great food, great service. Nice menu selections for food and drink.
Go for dessert, everything else is mediocre Mexican & over priced drinks.
Hello SharleeD, Your feedback is greatly appreciated, and we apologize that we were unable to provide you with a memorable experience. We have forwarded your review to our teams and we hope to serve you in the future for an improved dining experience. Sincerely, Uncle Julio's
Had a nice time. We took our daughter and granddaughter there for dinner. Our server Mallory was wonderful. Food was very good. Place is a little on the loud side but then they had a full house.