Wilfrid's Restaurant - Fairmont Chateau Laurier
it was good and tasty. Service amazing. I found it didn't have alot of variety...for the price. It used to be a lot better.
Dear Sara, Thank you for taking the time to share your comments with us. Rest assured that we take such comments to heart. We do hope you return one day soon as we are confident that you will be impressed with the improvements. Sincerely, Marion te Winkel Director of Operations
the chair was dirty with bread crumbs, the $49.99 was missing or had undercooked items, we had to wait for clean plates, this place is $30 more than Tuckers’ marketplace for half the items
We regret your unacceptable experience. We do hope you return one day and allow us the chance to regain your trust and loyalty. We are confident you will not be disappointed. Sincerely, Marion te Winkel Director of Operations
Our experience was quite unpleasant. We chose the buffet, which was ridiculously overpriced ($49) for the quality of the food - for example, the ‘hot’ food was lukewarm at best (cold waffles and pasta are not good). The variety was a positive, at least. The $7 ‘fresh squeezed orange juice’ seemed like it was freshly poured out of a Tropicana box.
The server we had was inattentive and at times rude. For example, while we were still placing our orders for drinks she began to walk away. After bringing us our beverages, she did not inquire whether refills were necessary.
We would not choose to go back to this restaurant, for the buffet or anything else.
Please rest assured that you experienced is certainly not typical of our usual high standards. We regret your disappointing experience. We do hope you return one day as we are confident you will be pleased with the improvements. Sincerely, Marion te Winkel Director of Operations
Just LOVE the food, ambience and service at Wilfrid's. Probably the best brunch in Ottawa. SIX stars!
Dear Carla, We are delighted that you enjoyed your Brunch in Wilfrid’s! We do hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Overpriced brunch buffet. Selection was limited, had expected far more for $49 pp + tax before tip.
There are other places in Ottawa at far less cost.
Thank you for taking the time to share your thoughts with us and others on Open Table. We do look forward to hopefully seeing you again one day soon. Sincerely, Marion te Winkel Director of Operations
We were very disappointed with service and food at the brunch offering..
We were seated at a nice table. It took some time to get water and coffee We asked if it was only buffet and if a la carte service was available. The waiter did not know and it took him some time before he came back to tell us only buffet and the restaurant was trying something new. In our opinion this failed miserably. We did decide to give it a try big mistake.
We sat close to the buffet tables. We noticed that the dessert table has no sneeze guard over it and that not all desserts had tongs and it was difficult to get the tarts off the plate with a lifter. There were two little children unsupervised at this table and it was not a pretty sight. We were glad we had gone earlier to this table. Another comment was that the baguette had no cloth wrap around it and everyone touched the end to cut their bread. In this time of Flu and other viruses that are being passed around we found this was very unacceptable. In all the whole experience was topped off with a hearty price tag. $50. Per person. We were not aware via the website that Sunday was only a buffet service. We were very disappointed with service and food display. We will not be recommending this restaurant to our friends in the future.
Dear David, Thank you for taking the time to share your concerns with us. We do regret your disappointing experience. You may rest assured that we take your comments to heart. We do hope you return one day, allowing us the opportunity to regain your trust and loyalty. Sincerely, Marion te Winkel Director of Operations
We enjoyed our brunch tremendously! Thank you so very much for taking such good care of us - and for such good food! We hope to see you again soon.
Dear Laurah, We are delighted that you enjoyed your Brunch with us and we hope to see you again soon. Sincerely, Marion te Winkel Director of Operations
Nice choice this time for the Sunday brunch - great for a "date"!
Dear Andrew, We agree that our Sunday Brunch should not be missed. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
We booked for New Year’s Day breakfast with our toddler, wasn’t really thinking of going here in particular but there are not lots of breakfast services very early on New Year’s Day. I’m so glad we did. The dishes (omelette and shakshouka) were just delicious and perfect, staff were very accommodating, high chair was sparkling clean and fit well in the space. Looking forward to making this a tradition. I wish I remembered our servers name, she was so sweet with our daughter and the service was impeccable.
Nice ambiance, excellent food and service. Will go back!
We are pleased to hear that you enjoyed your visit to Wilfrid’s. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Although a good restaurant, this event did not meet expectations or value. Will not do special event again.
We value your comprehensive review and regret your disappointing experience at Wilfred’s. We appreciate your sharing your feedback with us to ensure we are better able to provide great service in the future. Sincerely, Marion te Winkel Director of Operations
Sunday brunch buffet was just ok. Roast dinner part of the menu was good but the rest of the spread was nothing special, especially in light of the price. We looked for bagels to go with the smoked salmon and accompaniments. Cold salads were not anything we might not see at a local Farm Boy (grocery) salad bar. Better pastries many other places in towns. Scones were dry. Desserts cakes/tortes were all on the (too) rich side. Very nice service though, and the hotel around the holidays is festive.
We booked this restaurant for a celebration, and we were truly disappointed. The food took long to arrive and was at room temperature. Each plate was at room temperature and vegetables were cold for our party of 5. The manager came and only offered to heat our food. We waited for an hour for our food to be served and we were not willing to continue to wait as it was pretty late. It hurt to pay lots of money for poor quality food. We were expecting so much more. We know mistakes can happen, however you would expect management to have handled it differently. The waitress gave the excuse that they had a large party that took long for her to serve. This shouldn’t be any customers problem, especially since the restaurant was nowhere near full. Furthermore, bathrooms are not well kept. Truly disappointed in the overall experience.
The waitress, Tracy, was not attentive. We requested bread 3 times before receiving it. We ordered drinks that never came. We had prime rib but no condiments like horse radish were offered. Compared with previous experiences at this restaurant, deterioration is pronounced
The food and service was great however considering the restaurant was half empty I thought the table was not in a desirable location near a bussing station. I think the lighting could be better but that’s just me being picky. I would definitely recommend it as the food and service was great but perhaps provide preference on where you want to be seated.
Very disapointed this year. Short on staff.... poor plates placement at the buffet service.. plates were cold as ice. The turkey was barely warm and terribly greasy even the white breat meat was nothing special.... love the shrimp and large scallops dedicated table with a person doing the cooking on the spot. They put a stinko customer near us so we requested table change. Many notted the poor judgment call for this custmer...disapointment and really not worth the slow service and disapointing food but nice desert althought some come from freezer as it turns out such as the pecan pie!!... will not attempt this venue again. A refund would be warranted at best. Thank you.
Great food, great service, great venue and wonderful evening
We had a reservation but the hostesses did not seem very organized... were still attaching the Table d’hote menu to the main menu... that should have been done prior to opening
Our waitress arrived promptly after we were seated to present our menus. She was then MIA for at least 12 min!!!! Tracey appeared and took our wine and dinner orders. Food appeared in good time... food could have been hotter but scallops were excellent... we ordered them as a main... 6 rather than 3
Plates were cleared... dessert menus presented and to our dismay there were 3 spelling errors... absolutely not acceptable at the Fairmont Chateau... it was pointed out... Tracey said the Manager had it proof read 3 times.... seems a lot of people cannot spell!!!!
We ordered a dessert to share and I was also given a small flourless chocolate cake to atone for the spelling errors.. nice touch . Tracey then brought the reprinted dessert menu... spelling errors were corrected but one item was omitted!!!!!!
The ambience was nice BUT the errors in service and menu presentation were definitely lacking. After a less than wonderful experience at Afternoon tea in Zoe’s a few months ago( I did write the manager about that)I do not think we will return to the Chateau
Also we thought it was rather ‘rich’ to double the price of the scallops app when we had it as a main.... yes you doubled the scallops but nothing else!
We are so pleased to hear that your experience was an enjoyable one and we hope to see you again soon. Sincerely, Marion te Winkel Director of Operations
This is my first visit to Wilfrid's and I was very pleasantly surprised. I'm sure it won't be my last.
Every time we visit Wilfred’s I find the service is great to a point and then it drops off and the staff disappear.
We are so sorry to hear that. This is certainly not typical of the usual high service we strive to provide. Please rest assured that your comments will help us to better serve our valued guests in the future. We hope you return one day, allowing us the opportunity to regain your trust and loyalty. Sincerely, Marion te Winkel Director of Operations
Hannan served my family when we went to Wilfreds for an early Christmas dinner and did an incredible job. She had excellent drink and food recommendations and was very professional but also warm and personable at the same time. We tried almost everything on the menu and it was all exceptional. Decided to take a risk by ordering the octopus but it was by far the best thing we ordered and I highly recommend this meal if you want to try a unique meal! Overall a fantastic experience.
We are so happy to hear that your early Christmas celebration was a memorable one. We hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Food was not as good as last Christmas. $60 rib eye not worth the money. Not enough vegetables on the plate. Brûlée was to spicy and had an odd flavour.
Overall way to expensive.
We regret not meeting your expectations on this occasion. We do hope we have the opportunity to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Exceptional menu and food; exceptional service with Tracey, our exceptional and wonderfully attentive server in a spectacular dining room! A definite repeat...thank you Wilfred’s for the spectacular experience!
Dear Simone, We are delighted that you enjoyed your visit to Wilfrid’s. We will certainly share your compliments with Tracey and we hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Great food experience and nice service. Wine selection and quality needs upgrading and repricing.
Very enjoyable evening otherwise.
Dear Warren, Thank you for sharing your valuable feedback with us. We look forward to welcoming you again soon. We are confident you will not be disappointed. Sincerely, Marion te Winkel Director of Operations
It has become a tradition at Christmas to invite my administrative assistant to join me for a visit to the Chateau Laurier to see the Christmas trees, chose our favourite and then go to Wilfrids for lunch. This year, lunch was a buffet, there was no a la carte menu. Our server was attentive and skilled. The buffet was roast beef, turkey, roast pork, pasta, mashed or potatoes: all fine but ordinary. The salad bar was a little more inspiring and the dessert table made me forget about the little disappointments of the hot food. Cappuccino was inspired and you can't beat the ambiance.
Dear Kristina, Thank you for taking the time to share your observations with us. We value your loyal patronage. We do hope we have the opportunity to welcome you again in the not too distant future. Sincerely, Marion te Winkel Director of Operations
Un restaurant calme, ce qui est rare
un très bon service
un cadre très agréable
Chère Nell, Je vous remercie d’avoir pris le temps de partager vos commentaires avec nous sur Open Table. Cordialement, Marion te Winkel Directrice des opérations
We were only eight persons but the service was slow. We ordered bread but it was not suitable for my health because of the multi grains especially the sesame seeds. There was no alternative of other breads! 10 minutes later he brought us water biscuits to eat with my mushroom potage.
By the way the menu is not overwhelming because there are few choices.
Not to suggest to our friends
Dear Michel, We regret the disappointing experience you had in Wilfrid’s. We do hope you return one day; we will work hard to show you the high level of service that we are known for and change your mind about us. Sincerely, Marion te Winkel Director of Operations
Excellent festive Sunday brunch, the best in Ottawa, where we celebrate all our special occasions!
Our Sunday Br8unch has become famous with both visitors and locals alike. We look forward to welcoming you back soon. Sincerely, Marion te Winkel Director of Operations
Gréât place to have a quiet dinner. The service was excellent. The food sélection from the menu could be improved however. The selection was restricted and didn’t quiet enjoyed the chocolate cake dessert. Overall great experience
Thank you for your valuable feedback. Please rest assured that we do take comments from our guests to heart. We do hope you returning to visit us again soon. Sincerely, Marion te Winkel Director of Operations
Excellent brunch with a large selection to choose from. Attentive service and not too noisy. Very enjoyable experience.
Dear Mary, We are delighted that you enjoyed your Brunch experience. We hope to see you again one day soon. Sincerely, Marion te Winkel Director of Operations
We regret your disappointing experience and do hope you return one day, allowing us the opportunity to regain your loyalty. Sincerely, Marion te Winkel Director of Operations
Exceptional service and food! Will surely be back again.
We are delighted that your visit was so enjoyable and we hope to welcome you back one day soon. Sincerely, Marion te Winkel Director of Operations
Great place for a small lunch meeting.
Service en français fort enthousiaste et des plus apprécié!!
Dear Sylvie, Thank you for sharing your thoughts and we hope to welcome you back soon. Sincerely, Marion te Winkel Director of Operations
We had a very warm welcome to the dining room and our server (Josee) looked after us beautifully. Chef Clement proudly gave us a "tour de table" of the hot offerings. We were especially taken by the boeuf bougignon, the pasta in mornay sauce and the sole -- all exquiste! Mr. Jimmy, always so gracious, made us feel so very welcome. Thank you, Wilfrid's, for yet another wonderful brunch and lasting memories.
Dear Katherine, It is always such a please to receive compliments from our guests, especially as they relate to our colleagues. We are delighted that you enjoyed your visit to Wilfrid’s and hope to see you again soon. Sincerely, Marion te Winkel Director of Operations
It was absolutely lovely, as expected. The service was great from the get go, the table had sofas around it making it a very comfortable dinner. The salmon was delightful. I'll definitely return!
Dear Gabrielle, We are delighted that you enjoyed your evening and we hope to welcome you again soon. Sincerely, Marion te Winkel Director of Operations
Lots of children and a busy morning adjacent to the National War Memorial. Missed Jimmy at the buffet as he adds a special flare to the atmosphere. An annual tradition sure to be repeated for us.
We are grateful for your loyal patronage and hope to welcome you back again soon. Sincerely, Marion te Winkel Director of Operations
Would recommend the Sunday brunch but our Saturday evening "date night" dinner was disappointing. As a vegetarian there was very limited offerings, one of which was "tofu with green beans" and nothing else, not even rice or a grain.??? I opted for the risotto which was bland and did not include any vegetables. My partner was somewhat happier with his Sea bass entree. The flourless chocolate cake for dessert was again, underwhelming.
Dear Meredith, We regret your disappointing experience in Wilfrid’s and do appreciate your sharing your thoughts with us. We will certainly share your comments with the Chef and his team. We hope to welcome you back again soon. Sincerely, Marion te Winkel Director of Operations
Table and brunch servers were great. We were kept waiting before being seated with no explanation given although everyone else waiting, had been seated. A bit strange.
While we regret your poor first impression, we are happy to hear that, overall, your Brunch in Wilfrid’s was an enjoyable one. We look forward to seeing you again soon. Sincerely, Marion te Winkel Director of Operations
my new favourite place to meet with clients - it is beautiful, refined and the service is perfect
Dear Marcia, We are delighted that your experience in Wilfrid’s was a pleasurable one. We need how important business lunches can be and we are pleased that you and your client had an enjoyable visit. We look forward to welcoming you again soon. Sincerely, Marion te Winkel Director of Operations
Wilfrid's Restaurant - Fairmont Chateau Laurier wird von 641 OpenTable‑Gästen mit 4.3 Sternen bewertet.
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