Benihana - Las Colinas, TX

Bewertungen für Benihana - Las Colinas, TX von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. OT

   OpenTable-Gast

   Nashville1 Bewertung

   4.0

   Besucht am 1. Januar 2022

   1. Gesamt 4
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Fam dinner
   

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2. DB

   DBSM

   Denver5 Bewertungen

   5.0

   Besucht am 25. Dezember 2019

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Christmas dinner.
   

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3. A

   Aaron

   Dallas2 Bewertungen

   1.0

   Vor 5 Tagen besucht

   1. Gesamt 1
   2. Essen 3
   3. Service 1
   4. Ambiente 2

   One of the worst dining experiences we’ve had in a long time. Management has absolutely no sense of customer service we were actually told to get up from our table and stand around while they processed our check. Completely unprofessional. Our server was intermittent at best disappearing for long stretches and showing little interest in whether we needed anything. Between the chaotic service and the lack of basic courtesy from the management, we won’t be returning, and we wouldn’t recommend this place to anyone.
   

   Benihana - Las Colinas, TXVor 4 Tagen geantwortet

   Thanks for the review, Aaron. We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. We strive to provide our guests with excellent service and it's clear we fell short during your visit. We apologize for the inconvenience and the lack of attentive service you experienced. We appreciate your feedback and will use it to improve our service. We hope you'll reconsider and give us another chance to serve you better in the future. Sincerely, The Management Team
   

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4. R

   Rainie

   Las Vegas1 Bewertung

   1.0

   Besucht am 27. April 2025

   1. Gesamt 1
   2. Essen 2
   3. Service 1
   4. Ambiente 1

   We ordered drinks when we sat down, recieved glasses of wine after 40 minutes and an old fashion after one hour. Chef came 20-30 minutes after we finished our appetizers. We were at the restaurant almost 2.5 hours. We were sat at our reservation time but service was so slow. Chicken was dry. This was a birthday dinner that we reserved almost 3 weeks ahead of time. It was not the evening we had planned.
   

   Benihana - Las Colinas, TXBeantwortet am 29. April 2025

   Hello Rainie, We're truly sorry to hear about your experience at Benihana - Las Colinas, TX. We understand that waiting can be frustrating and we apologize for the delay in service you experienced. We also regret to hear that your chicken dish was not up to our usual standards. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to make your birthday dinner memorable. Best Regards, The Management Team
   

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5. J

   Juanita

   Dallas1 Bewertung

   5.0

   Besucht am 27. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   Vivian was oou server and Lu our Chef. Awesome service and our food was very good.
   

   Benihana - Las Colinas, TXBeantwortet am 29. April 2025

   Thanks for the feedback, Juanita! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Las Colinas, TX. It's great to know that our team's service met your expectations and that you enjoyed your meal. We strive to provide excellent service and delicious food, and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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6. J

   Julia

   Dallas2 Bewertungen

   3.0

   Besucht am 27. April 2025

   1. Gesamt 3
   2. Essen 3
   3. Service 3
   4. Ambiente 2

   The food quality has dropped - my steak had gristle throughout and they don’t even devein the shrimp! Portions are way smaller than they used to be. Service was meh - our server was super sweet but we had to sit with empty drinks a lot longer than we should have. I had the lunch duet steak and shrimp with an iced tea and my husband had the lunch steak with 2 Dos Equis beers, so our total with a 23% tip was $100. Lunch here for 2 is not worth $100 in my opinion.
   

   Benihana - Las Colinas, TXBeantwortet am 28. April 2025

   Hello Julia, We appreciate you taking the time to share your experience at Benihana - Las Colinas, TX. We're sorry to hear that your meal didn't meet your expectations, particularly the steak and shrimp. We take pride in our food quality and your feedback is important to us. We also apologize for the delay in your drinks and the longer wait time you experienced. We strive to provide exceptional service and it seems we fell short during your visit. We hope you'll give us another chance to impress you with our meals and service. Best Regards, The Management Team
   

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7. e

   edward VIP

   Dallas1 Bewertung

   2.0

   Besucht am 26. April 2025

   1. Gesamt 2
   2. Essen 2
   3. Service 3
   4. Ambiente 4

   The cook we had had the filthiest hands and fingernails I ever seen. Our waiter was great and management was mortified when I told them about it
   

   Benihana - Las Colinas, TXVor 5 Tagen geantwortet

   Hello Edward, We're truly sorry to hear about your experience at Benihana - Las Colinas, TX. It's distressing to hear that you had a negative experience with the cleanliness of our staff. We strive to provide a high-quality dining experience for all of our guests, and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our standards. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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8. S

   Shalesha

   San Diego2 Bewertungen

   5.0

   Besucht am 26. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   We were a party of 18 but dwindled down to 15 due to late flight connections. The management team were very accommodating. The experience was 10/10. Enjoyed the environment and clean restaurant. I myself Flew in from California to celebrate my mother’s Birthday. The staff were friendly and overall great. Thank you Team for making this a wonderful experience!!!
   

   Benihana - Las Colinas, TXBeantwortet am 28. April 2025

   Thanks for the review, Shalesha! We're thrilled to hear that you and your family had a wonderful experience at Benihana - Las Colinas, TX. It's great to know that our team was able to accommodate your late flight connections and that you enjoyed our clean environment. We're also glad that you found our staff to be friendly and our food to be fantastic. We strive to make every celebration a memorable one and it's heartwarming to hear such positive feedback. We look forward to serving you again soon!
   

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9. A

   Alan

   Dallas1 Bewertung

   5.0

   Besucht am 24. April 2025

   1. Gesamt 5
   2. Essen 4
   3. Service 5
   4. Ambiente 5

   Benihana's is always a blast! The show your chef puts on is fabulous. You have to see it to believe it. Then there is the food. Mostly its cooked to perfection, however this time the steak was overcooked. My wife ordered medium rare and I ordered medium. Hers was more medium and mine was medium well but the taste was sensational. Its a little pricy but well worth the cost.
   

   Benihana - Las Colinas, TXBeantwortet am 25. April 2025

   Thanks for the feedback, Alan! We're thrilled to hear that you always enjoy your experiences at Benihana - Las Colinas, TX. Your kind words about our show and the quality of our food are greatly appreciated. We're sorry to hear that your steak was overcooked this time. We always aim to deliver a perfect culinary experience, and it seems we missed the mark this time. We're glad you found the overall value to be good and we hope your next visit will be without such an experience. Thanks again for your review!
   

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10. L

    Lauren

    Dallas1 Bewertung

    4.0

    Besucht am 23. April 2025

    1. Gesamt 4
    2. Essen 2
    3. Service 4
    4. Ambiente 5

    Food portions were very small. I left feeling ripped off.
    

    Benihana - Las Colinas, TXBeantwortet am 25. April 2025

    Hi Lauren, We're truly sorry to hear that you felt ripped off during your visit to Benihana - Las Colinas, TX. We strive to provide our guests with a memorable dining experience and it seems we fell short this time. Your feedback regarding the portion sizes is truly appreciated and will be considered as we strive to improve. We're glad to hear that you found our service satisfactory and we hope you'll give us another chance to serve you better in the future. Best, The Management Team
    

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