Buca di Beppo - Palo Alto
For small parties of two or three, no i would no recommend this Buca - the food was cold and the service was slow for a Wednesday night with only a few tables seated.
We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.
Our server was great even the had large parties to attend to as well as us.
We look forward to serving you again and providing you with an unforgettable Buca di Beppo experience!
Restaurant is definitely dated and in need of some improvements.
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.
Went for my 13-yo daughter's birthday. AWFUL, AWFUL, AWFUL service—rude, super-slow, dishonest, apathetic. Mediocre, over-priced food. SO disappointed.
We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us, We will be sure to share this experience with our staff in an effort to improve future guest experiences.
We went to Buca for my husbands birthday. They had not written his name on their special board until I reminded them of our Open Table birthday reservation! Host wrote it on the board to make my husband happy!
We were seated at a nice booth for four downstairs. Waiter came 10 minutes later & asked if we wanted a drink. We brought our own wine as corkage is reasonable. It took waiter 15 minutes to return with our salad. Why??? Place wasn’t that crowded! Our chicken cannoli was served piping hot & delicious. Asked for more bread....never came! Finally the HUGE brownie sundae arrived (main reason for coming!) with a song and a LARGE candle! Song (cute pasta song) was sung by 4 servers to our table & another table in our room.
Server was prompt in delivering our bill which was incorrect! Coupons for discount & free birthday dessert were not applied....even though I had told waiter when we ordered our dinner & left coupon on the table in plain sight!! He redid our bill.
I am glad I made the reservation & we celebrated with their HUGE brownie sundae.....but I wish service was better. Will we return?? Verdict is still out on this!
Thank you for choosing Buca di Beppo to celebrate your special occasion! Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback and we hope to see you again!
Had a wonderful time celebrating my son’s 16th birthday! Our waiter David provided excellent service and really took care of us!
Thank you for choosing Buca di Beppo to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!
Good Over all
Waited too long for the food (our server even apologized) and the carbonara was not too well prepared, too little sauce, so it tasted dry. At first I was surprised that there were too few customers on a Saturday night, but after this last visit, not so surprised any more. They have raised the prices recently, but the quality has gone down.
We apologize your experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.
Our experience? Terrible.
We try to order drinks and the reply was “We’re out of beer’. All beer? “Well no, we have some bottles” are you going to let us know what bottles? Nope.
Order the simplest of dishes- spaghetti and meatballs with garlic bread. Spaghetti came before the drinks. Garlic bread? I’m pretty sure it’s still in the oven. Drinks? After asking. Twice. Silverware? Ha!
We’ve been to many Buca’s and this, by far, was the worst of them all.
Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future.
It was my daughters birthday, and I had called ahead to have the cake they offer decorated for her special day, and after a very rocky beginning when we arrived, it took the server 20 minutes to get to the table, even to take our drink orders, the manager came over during our meal to tell us that they ran out of ICING for the cake! It went down hill after this. I was so bummed, we didn't get a cake and still have not been able to schedule another time to sing happy birthday and blow out the the candles. It was my daughter's 18th bday and kinda ruined the moment. I won't be going back.
Super fun for a friend gathering - beware the portion sizes are ridiculous!
We haven't been here in a while but received a coupon for discounted entres and free sundae. Even small portions are massive - but everything was delicious and we had leftovers for the entire weekend. We really loved the orecchiette with short ribs - completely decadent : )
Our family really enjoyed our dinner served family style. We had a spicy pizza, stuffed ziti, caeser salad and the huge brownie sunday.
The ziti was a bit bland, so I would recommend something else. Everything else was fantastic.
Our server, Angelina, was awesome! The restaurant manager came by our table to greet us and he also cleared the empty dishes :)
The food was great. The service was some of the worst I’ve ever experienced. Two entrees arrived before the appetizer. The waiter literally threw them on the table and disappeared. We had no plates. One of our party had to get up and search for plates. The appetizer finally showed after all the other entrees. We cancelled the salad that never showed. The waiter was terrible, never checked back and had terrible communication. Thankfully the food was good, kudos to the chef. Unfortunately, because of the service we won’t be back.
Their lasagna is fabulous! My daughter and I tried the ricotta cheese ravioli with marinara sauce for the first time and loved it!
I would come again for the mussels -- to die for, the lasagna -- solid, and Roman Tiki drink -- even better than expected. We finished strong with the colossal brownie sundae -- yum!
Food was good
Service was good, our waiter was very attentive
My belated birthday dinner
Worst place to eat server was very rude since the start food was horrible.
Great restaurant. Haven’t been in years. Forgot it was family style so for 2 adults/1 kid, it doesn’t make sense for portions. Still good though!
The pizza has never disappointed. The salad was average and so was the chicken parmigiana. It lacked zest. The service was horrible. Our server was average, barely spoke over a whisper. Leaning on a pole holding himself up and you can tell he did Not want to be there. Our bill for $120 and honestly would have preferred to eat next door at the other Italian restaurant for $70 and had a better experience.
Food is always good the chianti 9oz is a Little but expensive :-(
The food was pretty bad and so was the service.
We arrived for our 7pm reservation early. But, our table wasn't ready till after 7. Which was odd because walking through the restaurant there were many tables available. Not sure what the problem was. We we're told "Table needed to be cleaned"??? As for the service. It was good. We had chicken saltimbocca, mash potatoes and chopped antipasti salad. Everything was great. Could have had a little more sauce with chicken. We always come back to Buca. Because, we enjoy the food.
The food was really good. The lasagna and minestrone soup were delicious. The service was excellent! We did not like the nude pictures hanging around the walls, especially since you have families with children.
Pizza needs to be better and pasta needed more sauce and can be done al Dante!
Birthday , ok value
We were glad we had reservations because there was a line out the door. The ambience was relaxing and fun.
I think our server was new, and I wish I knew so I would have lower expectations.
She said risotto was not on the menu any longer, although it was still printed. We saw another table with something that look like it and when we asked about it, she said she didn’t know.
On our reservation, we’ve mentioned it was a birthday, but no complementary birthday dessert was offered.
When we got our bill, it was extremely high and realize there was an item that did not belong to us; we called it to our waiters attention, & she adjusted it. when we got it back, we noticed we were charged for an extra serving of a food item. It was returned correctly. We felt a little embarrassed to have to be soon nitpicky, saddle I suggest the bill be reviewed more carefully before giving it to the patrons,next time.
Great spot for a fun get-together with family and friends.
A fun, happy restaurant. Great for larger parties, as they can accommodate them better than many Palo Alto restaurants. Yummy food and also great for take-out.
Food ok. Service poor
Seems to be declining in quality and service. Food was not as good as it has been in the past. Seems the host staff is lost. Lots of people "hosting" but highly disorganized and detached. Server tried to make up for the bungled host issues, but then the food was disappointing. Place was not very busy (for a Saturday night). This is a big concern as it is going down and that will lead to closure. Seen it at so many other restaurants. The signs are there. Really don't want this location to close, so management (corporate) needs to step in and audit this place and fix things. But clearly the service and food issues are effecting customer volume. By the way - The other two south bay Buca's were booked solid for the night.
You know, we used to really love Buca di Beppo, but somehow this time we felt pretty disappointed with our visit. It might be because we went with the two of us, but everything felt very overpriced and mediocre at best. We much prefer Maggianos to Buca these days!
It great that everything comes family style. Dinner is fun and interactive.
Spaghetti and meatballs half off on Mondays that is the way to go.
Lugar pintoresco de cocina italiana. Agradable para compartir momentos en grupo o familiares.
It was New Year’s Eve so I guess the waitstaff was a little overworked. But it wasn’t that busy.. the food and service at Campbell branch was way better.. had to remind the waiter about the wine, the side of pepper flakes..
Good food, run down facility. Understaffed.