Giraffe - Trinity
We turned up at 6pm having booked by open table. However upon arrival we were turned away as apparently they had closed at 5.30. Not useful as a family with 2 children in city centre Leeds on New Years eve. Thanks for that guys. Won't be booking again.
great service and advise on meals and recommendation the garlic flat bread was great!
Good day out
Service was fantastic, and we were served good quality fresh food really quickly, despite it being crazily busy (it was a Saturday in the run up to Christmas). Especially impressed with their ability to not seem rushed at any point, and to be greeted, seated and served so efficiently
Lovely food . Lovely atmosphere . Will definitely be returning .
We arrived 30 mins early as we were there so figured we may as well go in! Got seated straight away. Found that alot wasn't available when we ordered so we has to change our order twice. Found the service to be generally slower than normal. Food was pleasant and we finished all the food we got which is always good! We had to query the bill at the end as there was an erroneous charge on it but got sorted in the end
The service was so slow and it wasn’t even that busy.
The pop was flat we did return and was a little better but was told that as it was Pepsi it wouldn’t be as fizzy as cola???
The food was ok, but I wouldn’t rush back or recommend to anyone much and far better places to eat in Leeds
Visited Mon 11.11.19 for quick lunch. Service excellent very quick. Food lovely and restaurant very clean and welcoming. In all an extremely pleasant experience. Would recommend to anyone.
I had reserved a table for 6:30pm, I did not get seated until 7pm. The place was an absolute mess as there were only 3 members of staff working. All of which had to make and serve drinks, as well as taking out food, clearing tables, cleaning tables, taking orders, and seating people. The staff working at the Trinity Giraffe on Saturday 12th October should be praised. They were understaffed, and not one of them stopped all night. Coming from the hospitality and customer service industry, I admire their patience and hard work. This needs to be recognised by the store manager, and they deserve praise.
always nice for lunch whilst shopping excellent service and delicious food
Thank you for our dinner on Saturday night
Unfortunately there were no rice options available.
Waiters were inpatient during the service.
Overall our impression is that you offer good quality food for a reasonable price but very poor service from staff.
Despite a busy evening, staff had taken care to look at my allergy list that I’d provided on booking and took the time to go through the menu with me. They’d checked a couple of suggestions with the chef in advance and were very helpful!
The food itself was tasty and we had a great evening.
The Food was amazing, very colourful and tasty, lovely Staff, clean and colourful and well presented Restaurant, a very enjoyable Evening, would definitely recommend it!
This was a family meal prior to the theatre. we were in a bit of a rush and the waitress reassured us that we would have time for a starter too, which was true. She was attentive and polite. The food was ok- steak a bit tough and one dish rather bland, but ok
Had a really nice meal and all staff were friendly and accommodating.
Wasn’t sure whether kids would eat off kids or adult menu but ordered drinks. When they ordered pudding having had the kids menu rather rudely told the drinks we ordered were not on kids deal. Server could have been more explicit at start. Otherwise ok service
A great place to move your teens away from other, more chicken or pizza-based places. A range of beautiful and authentic world food for everyone but without the mass market feel of some buffet style restaurants. Lovely atmosphere.
We got to the restaurant and was waiting outside to be seated for almost half an hour while waitresses and even the manager it looked like kept making eye contact with us, there was plenty of empty tables so I don't know why it took so long to be seated. The food was great a lot of selection but the restaurant is very let down by its service it offers.
Loved this place and so did my young daughter...we had a fabulous lunch together in the restful yet vibrant surroundings. We were lucky to be seated in a booth with a view of the kitchen. Latte was lovely... enchilada was awesome and Stelly loved the banana/strawberry lolly...fresh fruit and a step up from the norm. Service immaculate. Overall excellent.
Seated on time and the service was excellent but the food was really poor. No draft beer was also very disappointing.
Another great visit to giraffe which has stayed as we liked it unlike Meadowhall. Good service, very busy to be expected on a Saturday lunchtime.
Went with friends the staff were great the food was lovely. Thank you we will be going again
Extremely nice food and very nice staff with Swift service, will definitely be going back again in the future.
We had the set menu which was great value for what you get, having three courses for nearly £13 per person.
Eaten here a few times but your incredibly slow service on this visit ruined it completely. Pre-booked a table online yet still had to wait ages, then it took 30 minutes before we even got our drinks (even after chasing you up), swiftly followed by our meal straight after, no chance to sit and have a drink before eating, then had to chase up the bill several times!
Even the food was below standard this time, very bland and very dissapointing.
Told the waitress our complaints...not even an apology - just said the bar was busy making cocktails! Not the customer's problem!!!
Not even an offer of a discount on the bill.
BAD customer service
Good value for money, lovely food. Booking the table was easy and it was ready for us when we arrived. Very friendly and helpful staff. We will return soon.
Great food good service used the2 for 1 so excellent prices
I visited with my elderly mother on a Sunday lunch. Service was warm and friendly and our food order arrived quickly and accurately. We both enjoyed our choices and were too full for dessert. Coffees were just the job to finish our lunch.
Took ages to be given our table several waiters ignored us, food was very average, cocktails poor
On arrival at the restaurant we were completely ignored by all the staff, despite having a table booked and there being plenty of staff and empty tables. After around 5 minutes of being ignored we went to eat at yo sushi. This was my first experience of giraffe and I won’t be returning.
Coudnt have what we wanted due to oven not working, the Chicken burger that we had was lovely, the waiter recommended potatoes with bacon & cheese so we ordered these, when our order came the potatoes were plain but still very nice, excellent value for money and all staff helpful and polite.
Great menu, as such a variety of dishes - something for everyone.
Speedy service, so perfect before the cinema.
Only criticism - a couple of the potatoes were undercooked.
Plenty of choice on the menu, option for brunch or lunch. Good quality food, waiting staff very prompt. A good quality reasonably priced brunch for 3 in comfortable surroundings.
Service was very slow. The food was very nice however the portions were small for the price you pay.
Leeds was very busy - we had booked a table - we were a few minutes early - but we were seated in the pleasant outside area and then taken to our table.
Staff helpful and efficient.
We went for a Xmas catch up and had booked weeks in advance. The staff hadn’t realised we were coming so did not have a table ready however one was organised within 10 minutes. The cocktails were very good however the first order was wrong but the staff were happy to change it. Overall we had a great time, just some minor hiccups that were rectified very quickly and the food was excellent.
Portions are small and very expensive for what you get and the food wasn't very hot either. Desserts too were expensive and 10% service charge is a joke !
The day we were there, both basins were out of order so had to wash my hands with only soap.Mentioned this to the waitress and all she said was "It's not very good is it! and that was that. Would not be returning anytime soon.
Really good atmosphere and service. Felt very comfortable and relaxed and even though it was fairly busy there was no pressure and the staff were very attentive and friendly. I am signed up for emails so get some brilliant discount codes which is the reason that we decided to go to giraffe.
Great place friendly staff would recommend food freshly cooked breakfast great
Pretty average, food service was ok. Wouldn’t rush back and would have been very disappointed if we hadn’t have had 40 percent off
Service was excellent. Food was delicious. Very good value especially with our discount code.