We drove all the way down to the restaurant to find it was CLOSED even though we had a reservation.
They were closed even though reservations were available on Open Table. Luckily we asked guard at the entrance to Sian Ka’an if they were open. He said he thinks they reopen on Nov 27th, but suggested the place next door. My disbelief that Ka’an used Open Table in the first place was founded ;) Tulum is truly changing at a breakneck pace!
Walked an hour through the biosphere in a tropical storm to get to our reservation, only to find the restaurant hadn’t opened for the season yet. They hadn’t bothered to shut their reservations down or make a note on their website that they were shut. Really poor.
Se arrived and the restaurant had decided to close for the day. We were never told. If we reserve, the restaurant should have the courtesy to let us know that they will be closed.
Hello, Firstly I would like to take this opportunity to apologise to you. You are correct, you should have been contacted. Unfortunately, a rather severe wind storm hit us. This is why we were closed but it also left us without internet or telephone and was the reason you were not contacted. Again, sorry for any inconvenience. We at Ka´an would love a chance to make it up to you. If you are still in the Tulum area I offer you the chance to dine with us at half price.
Just wow. This was the best dining experience I had in Mexico. There was hardly anyone there and we had the stunning, secluded beach to ourselves. The reserve is immaculate and the facilities are minimalistic but comfortable—rustic chic! Felipe was wonderfully kind and attentive and patiently let us practice our Spanish even though he spoke perfect english. The food menu is small but delicious—Mayan inspired and beautifully presented. Seriously impressed and highly recommended!
Hello RaechelL, Thank you for your kind words. We look forward to your return visit, we hope its soon!
Hate to share because I want to be able to get a table next time. A must do in the area.
Hey Benjamin, Thanks so much for taking the time to post about us. If you are worried about a table try sending us a WhatsApp on +52 1 984 233 6747. Hope to hear from you soon!
Thanks so much for your kind words.
The place is amazing but the food is nothing special. Expensive, tiny portions and nothing to remember.
You are seating in the front of the ocean eating tasty food with unusual Mayan twist surrounded by locals who are hosts and not waitress. Amazing place not to be missed!
Hello KatyaL. Thanks so much for the glowing review. We look forward to seeing you again soon.
Excelente lugar, increíble experiencia. Totalmente recomendable
Delicious, fresh food. Beach was sublime. I want to go back. Now.
Hello Lck3, We would be happy to host you anytime. Come back soon!
One of the best experiences ever, mind blowing food, best location and incredible music
Hello Rodrigo, Thanks for taking the time to post about us. I'm so very glad you enjoyed yourselves. Please come back soon!
El lugar esta muy bien para pasar el día, alejado del ruido de la zona hotelera.
Perfecto para tomar el drink y relajarse!!!
Los alimentos no ayudan al lugar.